|Exam Name||:||Avaya Proactive Contact Solutions(R) Implementation (beta)|
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|Updated On||:||April 18, 2019|
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133-S-713-4 exam Dumps Source : Avaya Proactive Contact Solutions(R) Implementation (beta)
Test Code : 133-S-713-4
Test Name : Avaya Proactive Contact Solutions(R) Implementation (beta)
Vendor Name : Avaya
Q&A : 237 Real Questions
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AUSTIN, Texas & MELVILLE, N.Y.--(business WIRE)--
Cloud-based mostly deployments carry new operational intelligence capabilities to extra contact centers to transform customer journey
Avaya interact®2019-- Avaya Holdings Corp. (AVYA) and Verint systems Inc., The client Engagement business ™, (NASDAQ: VRNT) these days announced a ramification of their partnership to introduce cloud deployments for Avaya body of workers Engagement administration, improving customer journey via operational intelligence within the contact middle. Avaya‘s suite of personnel engagement capabilities can be deployed in any manner from on-premises to cloud services assisting public, deepest or hybrid deployment models.
Verint and Avaya, strategic partners for pretty much 15 years, presently supply omnichannel and voice contact center and WEM options to tens of heaps of valued clientele global, ranging from small-to-medium businesses (SMB) to big companies with hundreds of seats. Avaya and Verint expect that their existing providing will proceed to satisfy a wide range of client requirements, and ongoing co-building will further expand WEM capabilities.
Avaya IX personnel Engagement is a new offering added as part of the Avaya intelligent Xperiences - or Avaya IX - solution naming architecture unveiled this week on the company’s annual engage consumer group convention. in response to enter from customers and companions, the new naming will streamline Avaya’s portfolio of options and replicate the wealth of adventure Avaya brings to bear for customers as they seriously change digitally and circulation their solutions into the cloud.
“Avaya and Verint coming collectively in the cloud to provide a full latitude of consumption alternatives with out sacrificing capabilities or addressability is a headline moment for their joint consumers and for future cloud contact core tasks,” pointed out Nancy Jamison, major Analyst consumer Contact, Frost & Sullivan. “here is a compelling cloud contact center present with powerful WFO/WEM capabilities, and a major bounce forward to satisfy the needs of a turning out to be market possibility.”
Avaya IX workforce Engagement gives you the total spectrum of WEM performance together with voice name and display compliance recording with full encryption, pleasant monitoring, efficiency administration, group of workers administration, speech analytics, consumer remarks and computer technique analytics. It comprises pause and resume controls to support with adherence to suggestions protection compliance frameworks. valued clientele can follow these cloud features as a stand-alone Avaya IX group of workers Engagement answer enabling existing installations of Avaya contact core applied sciences. Alternately, call center workloads may also be migrated or implemented within the Avaya cloud alongside Avaya IX personnel Engagement.
“The cloud consumption availability of Avaya IX group of workers Engagement helps our valued clientele develop into vastly greater agile than ever earlier than in effecting and realizing consequences from the customer experience transformation,” stated Chris McGugan, Avaya Senior vp, options and applied sciences. “Avaya IX body of workers Engagement allows groups to generate a quicker ROI and easily add new capabilities to bolster team of workers engagement and productiveness that enhances their consumer journey.”
“today’s announcement extra extends the lengthy and a success partnership between Verint and Avaya, and our purchasers can benefit from the deeper integration and joint R&D efforts to make stronger the consumption of Avaya IX group of workers Engagement alongside Avaya systems anyplace,” spoke of John Bourne, Senior vp, global Channels and Alliances, Verint. “Avaya IX team of workers Engagement presents a full-featured, unified solution for each cloud and on premise contact centers to meet agencies’ wonderful wants and price range in a real consumption-based mostly pricing mannequin, proper for large, multinational enterprises and small to midsize organizations.”
Key advantages of Avaya IX staff Engagement consist of:
Generate fast Return on funding
improve customer Engagement and productivity
Simplify operating environment
Innogy, a large energy company based mostly in Germany with greater than 38,000 employees, recently selected the new Avaya IX body of workers Engagement providing for its contact core. “We had been confronted with an impending sustainability choice for our on-premise telephony answer with wonderful and complex requirements from our business to meet the wants of the client,” pointed out Andy Parkinson, Programme supervisor, Innogy enterprise functions UK. “We embarked on an intensive interior evaluate and tender of our Contact core applied sciences and chose Avaya and Verint for their performance, confirmed event and their availability of key potential and the capabilities of their systems. In partnership with certainly one of their Cloud partners, 4Net technologies, they helped us carry our Cloud Transformation software over a 12-month duration. we've been in production with round three,000 agents for over twelve months and we feel validated in our alternative of going cloud and consuming Avaya and Verint’s Contact middle Avaya IX personnel Engagement platform.”
About Verint methods Inc.
Verint® (VRNT) is a world chief in Actionable Intelligence® options with a focus on client engagement optimization, protection intelligence, and fraud, possibility and compliance. today, over 10,000 organizations in additional than one hundred eighty international locations—including over 85 % of the Fortune 100—count number on intelligence from Verint options to make greater counseled, positive and well timed decisions. learn extra about how we’re developing a wiser World with Actionable Intelligence® at www.verint.com.
This press unlock carries “ahead-searching statements,” together with statements regarding expectations, predictions, views, alternatives, plans, strategies, beliefs, and statements of equivalent impact concerning Verint systems Inc. These ahead-looking statements don't seem to be guarantees of future performance and they are in line with management's expectations that contain a number of risks, uncertainties and assumptions, any of which may trigger genuine results to differ materially from those expressed in or implied by way of the ahead-looking statements. For an in depth dialogue of those risk elements, see our Annual document on kind 10-ok for the fiscal year ended January 31, 2018, our Quarterly record on form 10-Q for the quarter ended October 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press unlock are made as of the date of this press unlock and, except as required by way of legislations, Verint assumes no responsibility to replace or revise them or to deliver the explanation why exact outcomes may also fluctuate.
organizations are built on the experiences they provide, and each day thousands and thousands of these experiences are constructed through Avaya (AVYA). For over one hundred years, we’ve enabled organizations all over the world to win – through growing intelligent communications experiences for shoppers and personnel. Avaya builds open, converged and imaginitive options to boost and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To develop your business, we’re committed to innovation, partnership, and a relentless center of attention on what’s next. We’re the expertise business you have confidence to aid you carry Experiences that depend. talk over with us at www.avaya.com.
Cautionary word regarding forward-looking Statements
This document carries definite “ahead-searching statements.” All statements apart from statements of old reality are “forward-looking” statements for applications of the U.S. federal and state securities legal guidelines. These statements could be identified by way of forward looking terminology akin to "count on," "trust," "proceed," "might," "estimate," "predict," "intend," "may additionally," "might," “our vision,” "plan," "expertise," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different diversifications thereof or related terminology and encompass, but are not restricted to expected characteristic releases and statements about future products, anticipated cash rate reductions and statements about growth, alternate listing and enhanced operational metrics. The enterprise has based these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are reasonably priced, such ahead-searching statements are only predictions and contain accepted and unknown dangers and uncertainties, a lot of which can be beyond its control. The components are mentioned in the business’s Registration observation on kind 10 filed with the Securities and exchange commission, could cause its actual outcomes, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by way of these ahead-looking statements. For a further listing and description of such hazards and uncertainties, please confer with the company’s filings with the SEC that can be found at www.sec.gov. The business cautions you that the listing of crucial components included within the business’s SEC filings may additionally now not contain all of the material elements that are essential to you. in addition, because these dangers and uncertainties, the matters referred to in the forward-searching statements contained in this document may no longer really occur. The business undertakes no obligation to publicly replace or revise any ahead-looking statement on account of new advice, future pursuits or in any other case, except as in any other case required by legislations.
source: Avaya Newsroom
View supply version on businesswire.com: https://www.businesswire.com/news/home/20190122005279/en/
SEATTLE--(enterprise WIRE)--Envision Telephony, Inc., a number one world company of team of workers optimization solutions for the contact center and commercial enterprise, these days introduced that its Envision Centricity workforce optimization suite has been rated compliant with key contact core options from Avaya, a number one international provider of company communications functions, systems and services.
Envision Centricity helps businesses by using proposing management with potent analytics and a consolidated dashboard to gather and aggregate contact middle information for proactive, predictive and preventive contact core and commercial enterprise resolution-making. The application is now compliance-demonstrated by means of Avaya for compatibility with Avaya communication manager and Avaya utility Enablement capabilities.
“completing Avaya compliance checking out for our newly launched Envision Centricity platform is a crucial step to insuring integration and interoperability for our clients,” spoke of Envision’s Director of advertising, Jim Shulkin. “developing solutions which are confirmed to work reliably and seamlessly with Avaya’s main contact center technologies permits our valued clientele to incorporate our options without delay, readily and price-effortlessly, and find new methods to get greater out of their communications infrastructures.”
Envision Telephony is a member of the Avaya DevConnect software—an initiative to increase, market and sell imaginitive third-celebration items that interoperate with Avaya technology and extend the cost of a company’s funding in its community.
As a Gold member of the software, Envision Telephony is eligible to post products for compatibility testing through the Avaya solution Interoperability and examine Lab in Lincroft, N.J. There a team of Avaya engineers develops a finished check plan for each application to investigate no matter if it's Avaya compliant. Doing so ensures companies can confidently add most advantageous-in-classification capabilities to their community while not having to substitute their current infrastructure—dashing deployment of new applications and reducing both community complexity and implementation expenses.
“with the aid of offering compliance testing to the various innovative agencies like Envision Telephony who're participants of our DevConnect program, Avaya promotes absolutely interoperable options that assist companies unleash potent new probabilities,” said Eric Rossman, vp, developer members of the family and technical alliances, Avaya. “they are in a position to use Unified Communications to join personnel and valued clientele to assistance from anyplace they are, over whatever machine they've obtainable – getting greater out of their multivendor network and providing new cost to their base line.”
Avaya is a global leader in business communications programs. The company provides unified communications, contact facilities, and related functions at once and thru its channel partners to leading companies and agencies around the globe. businesses of all sizes rely upon Avaya for state-of-the-paintings communications that enrich efficiency, collaboration, client service and competitiveness. For extra assistance please talk over with www.avaya.com. For more assistance on the Avaya DevConnect software, consult with www.avaya.com/devconnect.
Envision Telephony, Inc. is an award-successful contact middle options enterprise providing items and capabilities that permit agencies to carry world-type client provider. Envision Centricity™, the enterprise’s creative group of workers optimization (WFO) platform, totally integrates Envision’s landmark Click2Coach® providing (including first-rate monitoring and e-gaining knowledge of) with potent analytics, performance management and group of workers administration capabilities. The influence is a robust and tremendously adaptable WFO suite designed to satisfy the crucial and unique needs of client-focused organizations worldwide. A dedication to unparalleled client centricity is on the middle of the enterprise’s mission and is what makes Envision the authority on delivering an uncompromising client journey. discuss with www.envisioninc.com, e-mail firstname.lastname@example.org or name 206.225.0800 ext. 500 for extra suggestions.
Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision emblem are trademarks of Envision Telephony, Inc. All different emblems are the property of their respective owners.
ability level: Intermediate repute: Being phased out
economical: $one hundred twenty five (shortest tune)
summary:This mid-degree certification is for individuals who combine voice networking, statistics networking, and functions into effective company communications options. ACSs design, put into effect and guide Avaya solutions in a true world atmosphere.
initial necessities:You must cling the ACA Certification and move considered one of professional non-compulsory checks ($one hundred twenty five). choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response systems, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.Implementation Tracks include: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact solutions.practicing is accessible but no longer required.
continuing requirements:Certification is valid for 2 years.
See all Avaya Certifications
vendor's page for this certification
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SINGAPORE--(Marketwired - Apr 10, 2013) - Jebsen & Jessen Communications (JJC), the only Avaya Connect Platinum partner in the South East Asia region with coverage across six countries, has announced its continuing emphasis on providing the highest service quality. This has enabled the company to pass the mandatory Service Assessment under the Avaya Connect programme with the best possible result.
The Service Assessment is a key requirement for on-going authorisation to implement and maintain Avaya solutions. It ensures that an Avaya Connect partner is equipped with the relevant in-depth training and that it is able to pass a comprehensive service review. The assessment was conducted in January 2013 and covered JJC's ASEAN service operations in Indonesia, Malaysia, the Philippines, Singapore and Thailand. It was reported in February 2013 that JJC passed the Service Assessment with 'no observations', or no suggestions for process improvement that have to be revisited in the next assessment. Although JJC has consistently passed the Service Assessment in the six years prior to the January assessment, this is the first time that Avaya has recorded zero observations.
"I would like to commend JJC on its relentless quest towards perfecting service delivery, and we look forward to our continued close cooperation across South East Asia," said Avaya's ASEAN Managing Director, Mr Lee Chong-Win. "With zero observations in its service and support delivery, JJC is now one of the top Avaya Partners, authorised for solutions implementation and maintenance in the Asia Pacific region."
"We are extremely proud to have received this endorsement from Avaya. We take our partnership with Avaya very seriously, especially since we provide the broadest geographical coverage in the South East Asia region for Avaya," said Mr Harold Thng, Regional Managing Director, JJC. "We have one of the most highly skilled technical teams in the region. Not only do we hold the highest number of Avaya certifications region-wide compared to other partners, we also carry the widest portfolio of certifications as well."
According to Ms Ada Sun, Technical Support Manager, Avaya, JJC distinguished itself with the processes and systems that it has in place for support. "What impressed us most was JJC's trouble ticketing system with its escalation path; the centralisation of customer information across the region; and the granularity of the measurements of service quality. The amount of time that an agent takes to troubleshoot a customer's queries, how long an agent speaks to a customer, and the number of times the customer was contacted before resolution, are details which are all captured for analysis," Ada added.
JJC's forward-thinking support servicing technology -- which is available to both Avaya and non-Avaya users -- includes a 24x7 i-Service Desk across the region that provides remote and on-site technical support round the clock. Notification and escalation mechanisms are in place to alert engineers and managers of events as necessary, complete with clear definitions of severity levels and target response times.
Technology innovations have also been implemented to resolve problems even before they occur. With JJC's custom-built Proactive Monitoring, a real-time remote network monitoring tool, the impact of remote alarm failures such as problems with network facilities, modem malfunctions and power outages are greatly minimised. The technology enables JJC to periodically check the continuity between the remote support operation and the supported product. It also ensures that all components are functioning, and that the right alarms will always come on when the situation calls for it.
Another innovation that has contributed to worry-free operations for customers is the use of Vendor Knowledge Modules (VKMs). These modules interpret alarms and interact with PBXs, switches, routers, servers and applications. The VKMs automatically gather critical level indicators for system availability and functionality, ensuring efficiency in monitoring services.
"Service quality is our highest priority as we move forward. We strive to stay ahead of the industry through the quality of our support for all service capabilities," concluded Harold. "We will continue to upgrade our skills and technology, in order to provide the best possible services to our customers, regardless of whether they are using Avaya or other platforms."
About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. We are one of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, and have over 370 staff, supporting more than 800 customers globally.
JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its strong reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.
For more information, please visit www.comms.jjsea.com
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
EAGAN, Minn., Feb. 5, 2018 /PRNewswire/ -- ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX).
C1CX is a leading, collaboration-centric cloud experience that enables clients to simply and easily move to the cloud.
A secure, scalable and comprehensive cloud collaboration solution, C1CX spans Unified Communications (UC) and Contact Centers (CC) with a host of software applications, expert integration and professional services. This solution brings forward ConvergeOne's decades of technical expertise in deploying flexible and customized cloud environments with third party applications that are supported and managed by ConvergeOne.
ConvergeOne delivers its cloud technology offerings across a number of delivery models including on-premise, in private, public, or hybrid cloud, regardless of clients' existing infrastructure. C1CX brings the power of the customer experience to the cloud through customized processes, workflows and best practices that meet specific client needs.
"ConvergeOne is positioned to help clients with their cloud migration strategy given its technical, services, and solution capabilities as well as its ability to efficiently aggregate cloud components into a seamless solution offering," said Mark Langanki, Chief Technology Officer, ConvergeOne. "C1CX enables our clients to deliver all of their cloud communication services, from industry-leading technologies, including Avaya xCaaS and Cisco HCS, to end users and contact center agents in support of their customers. Furthermore, our strong partnerships with Verint, Calabrio, Nuance, Intelepeer and others empower ConvergeOne to provide best-in-class contact center cloud solutions to our clients."
Backed by hundreds of certified ConvergeOne technical professionals, C1CX is built on trusted applications – delivering the performance, reliability, and efficiency customers have come to expect. ConvergeOne cloud solutions are efficient and scalable, rounded out with the ideal blend of OnGuard Managed Services, professional services, and security solutions needed to help customers achieve desired business outcomes. C1CX offers flexible, pay-per-user pricing that adjusts to variability and seasonality.
ConvergeOne is the "go to" solution provider for over 7,200 clients, solving their communication challenges and providing simple, long-term solutions that enable clients to focus on their business. As a trusted advisor, ConvergeOne puts their 25 years of experience to work for clients through professional services, cutting-edge technology platforms, certified software applications, proactive managed services and more.
ConvergeOne will host a live webinar entitled "ConvergeOne Cloud Experience (C1CX): A Smarter Path to the Cloud" on February 15. Click here to register.
Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 7,200 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 2,100 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers. More information is available at www.convergeone.com.
Scott Clark, Vice President, Marketing, ConvergeOne651.email@example.com
View original content with multimedia:https://www.prnewswire.com/news-releases/convergeone-advances-its-collaboration-capabilities-and-enhances-cloud-experience-with-c1cx-offering-300592924.html
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