|Exam Name||:||Avaya Proactive Contact Solutions(R) Implementation (beta)|
|Questions and Answers||:||237 Q & A|
|Updated On||:||February 15, 2019|
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133-S-713-4 exam Dumps Source : Avaya Proactive Contact Solutions(R) Implementation (beta)
Test Code : 133-S-713-4
Test Name : Avaya Proactive Contact Solutions(R) Implementation (beta)
Vendor Name : Avaya
Q&A : 237 Real Questions
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Avaya Holdings Corp., a worldwide chief in solutions to enhance and simplify communications and collaboration, may be demonstrating its complete portfolio of options for the healthcare business at the upcoming HIMSS global convention & Exhibition held on the Orange County conference and Exhibition core in Orlando, FL from February 11-15. Avaya may be a Diamond exhibitor at sales space #6541 along with ConvergeOne. The HIMSS 2019 event (himssconference.org) brings together over 45,000 health suggestions and know-how experts, clinicians, executives and market suppliers from everywhere.
Avaya options for Connecting Healthcare include:
Care team Collaboration• increase care coordination with multimedia cellular solutions;• increase care group time with patients;• cut back preventable hurt through workflows and collaboration.
patient entry & functions• enrich affected person access to care with a rich omnichannel answer;• cut back wait times, no suggests and in-community referrals leveraging automation and EHR integration along with your entry middle;• Proactively interact affected person on their media of choice;• boost patient referrals;• increase patient access to medicine regiments and care plans.
virtual Care• cut back avoidable emergent and urgent care through telehealth triage;• join care group and peer coaches with patients in time of want;• enhance and scale homecare with medical contact centers.
“Avaya healthcare solutions provide the reliability, security, flexibility and scale we require to greater meet the wants of our consumers via inventive communications equipment, and Avaya is now working with us to transition to the cloud,” spoke of Bob Doran, vice president of Telecommunications, automated health systems. “We currently span fifteen states across the U.S. and transforming into, and we've trusted Avaya’s 99.999% uptime reliability in view that 1994. they are a trusted accomplice that provides the maximum levels of assist and repair, mixed with communications and collaboration options we will rely on, and that our valued clientele count on, every and every day.”
For healthcare suppliers, the care team’s capability to communicate with sufferers alongside their fitness experience is a must have to the mission of assisting their care plan and decreasing readmissions. by connecting people, substances, records, and solutions, suppliers can optimize operations and reduce chance, whereas expanding operational efficiency and profitability. a flexible communications solution is severely crucial to the successful digital transformation of fitness care programs. The appropriate 10 healthcare capabilities organizations in the world, and the right 10 U.S. hospitals all rely on Avaya communications solutions to boost patient event, improve care group effectiveness and collaboration, and pressure accelerated efficiency.
Avaya and its ecosystem of partners have deep potential and teams concentrated particularly on addressing the unique necessities of providing verbal exchange options to the healthcare trade. Avaya works with these companions to mix technical, client engagement and functions components to provide a comprehensive portfolio of options for healthcare suppliers addressing patient access and services, virtual care, telemedicine and care group collaboration to enhance productivity, streamline workflow, increase the first-rate of care and raise ROI.
“we now have fifty five faraway areas, three diverse hospitals, and 450 different healthcare suppliers as part of our network, and our Avaya communique solutions permit us to provide an top-rated aggregate of human touch supported with the aid of wise automation for more desirable patient event,” referred to Tim Rosner, Chief know-how Officer, Southcoast health. “We’re implementing new technologies in healthcare and location lots of value in our lengthy-time period partnership with Avaya that enables us to movement forward correctly in this effort.”
according to analysis enterprise IDC, these days there are extra opportunities and challenges than ever to without problems communicate with patients, starting with the variety of channel decisions cellphone, internet, textual content, or chat used to connect with them. A one-size-suits-all method will not work. enterprise affected person entry and functions and digital care coordination options should be bendy based on sufferers’ communique needs and the place they are of their affected person experience. These solutions need to also address evolving technology, enterprise, and regulatory necessities dealing with healthcare groups.1
“Our focus is fully, 100% on our sufferers, including our total workflow, methods and communications platform,” observed Jim Hennigan, IT supervisor, Innova fitness systems. “we're taking a look at new and imaginative the right way to increase the affected person experience and to make healthcare more obtainable to distinctive organizations like millennials. Avaya omnichannel solutions allow us to make use of all channels of communication, from web chat, video, voice, and telemedicine to give extra beneficial care in a proactive, efficient way.”
1 “driving Operational Efficiencies through better patient access and services” IDC, June 2018
About AvayaBusinesses are constructed on the experiences they give, and each day thousands and thousands of these experiences are developed by way of Avaya (avaya.com). For over one hundred years, we’ve enabled corporations all over the world to win by way of creating intelligent communications experiences for valued clientele and personnel. Avaya builds open, converged and resourceful solutions to raise and simplify communications and collaboration in the cloud, on-premise or a hybrid of each. To grow your enterprise, we’re dedicated to innovation, partnership, and a relentless focus on what’s next. We’re the expertise enterprise you believe to assist you deliver Experiences that be counted.
Cautionary note related to forward-looking StatementsThis document carries definite “forward-searching statements.” All statements apart from statements of ancient fact are “forward-looking” statements for functions of the U.S. federal and state securities laws. These statements may be recognized via forward looking terminology reminiscent of "expect," "trust," "continue," "could," "estimate," "expect," "intend," "can also," "could," “our vision,” "plan," "capabilities," "preliminary," "predict," "should," "will," or “would” or the negative thereof or different diversifications thereof or related terminology and include, but don't seem to be limited to, anticipated cash savings and statements about growth, trade list and enhanced operational metrics. The company has primarily based these forward-looking statements on its present expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are budget friendly, such forward-searching statements are best predictions and contain common and unknown dangers and uncertainties, many of which can be past its handle. The factors are discussed in the business’s Registration remark on form 10 filed with the Securities and alternate commission, can cause its actual results, performance or achievements to differ materially from any future results, efficiency or achievements expressed or implied through these forward-searching statements. For an extra listing and outline of such hazards and uncertainties, please check with the company’s filings with the SEC that can be found at sec.gov. The enterprise cautions you that the listing of essential factors blanketed in the enterprise’s SEC filings may additionally not include all of the fabric elements that are important to you. additionally, in view that these hazards and uncertainties, the concerns pointed out in the ahead-searching statements contained during this file may not in fact ensue. The enterprise undertakes no responsibility to publicly replace or revise any forward-searching commentary as a result of new information, future movements or otherwise, apart from as in any other case required by means of law.
All logos recognized by way of ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All different trademarks are the property of their respective house owners
AUSTIN, Texas & MELVILLE, N.Y.--(company WIRE)--
Cloud-primarily based deployments bring new operational intelligence capabilities to greater contact centers to transform consumer event
Avaya engage®2019-- Avaya Holdings Corp. (AVYA) and Verint programs Inc., The client Engagement company ™, (NASDAQ: VRNT) nowadays announced a diffusion of their partnership to introduce cloud deployments for Avaya group of workers Engagement administration, improving client journey through operational intelligence in the contact core. Avaya‘s suite of group of workers engagement capabilities may also be deployed in any manner from on-premises to cloud features supporting public, inner most or hybrid deployment models.
Verint and Avaya, strategic partners for essentially 15 years, at present give omnichannel and voice contact core and WEM solutions to tens of hundreds of shoppers global, ranging from small-to-medium groups (SMB) to massive corporations with thousands of seats. Avaya and Verint expect that their current providing will continue to fulfill a wide array of consumer necessities, and ongoing co-development will extra extend WEM capabilities.
Avaya IX personnel Engagement is a new providing introduced as a part of the Avaya clever Xperiences - or Avaya IX - answer naming structure unveiled this week on the business’s annual engage consumer neighborhood conference. in accordance with input from purchasers and companions, the brand new naming will streamline Avaya’s portfolio of options and reflect the wealth of event Avaya brings to undergo for shoppers as they radically change digitally and circulation their options into the cloud.
“Avaya and Verint coming collectively in the cloud to deliver a full latitude of consumption alternatives devoid of sacrificing capabilities or addressability is a headline second for his or her joint consumers and for future cloud contact middle projects,” said Nancy Jamison, foremost Analyst consumer Contact, Frost & Sullivan. “here is a compelling cloud contact center present with potent WFO/WEM capabilities, and a big jump forward to meet the needs of a starting to be market chance.”
Avaya IX body of workers Engagement gives you the whole spectrum of WEM functionality including voice call and reveal compliance recording with full encryption, best monitoring, efficiency management, personnel administration, speech analytics, client feedback and computing device procedure analytics. It comprises pause and resume controls to assist with adherence to suggestions security compliance frameworks. purchasers can observe these cloud features as a stand-by myself Avaya IX staff Engagement solution enabling present installations of Avaya contact middle applied sciences. Alternately, name middle workloads can be migrated or carried out within the Avaya cloud alongside Avaya IX team of workers Engagement.
“The cloud consumption availability of Avaya IX workforce Engagement helps our customers turn into vastly more agile than ever earlier than in effecting and realizing outcomes from the consumer event transformation,” pointed out Chris McGugan, Avaya Senior vice chairman, solutions and technologies. “Avaya IX personnel Engagement allows agencies to generate a faster ROI and easily add new capabilities to bolster workforce engagement and productivity that enhances their consumer adventure.”
“today’s announcement further extends the long and a success partnership between Verint and Avaya, and our valued clientele can improvement from the deeper integration and joint R&D efforts to reinforce the consumption of Avaya IX staff Engagement alongside Avaya platforms anywhere,” referred to John Bourne, Senior vp, international Channels and Alliances, Verint. “Avaya IX group of workers Engagement offers a full-featured, unified answer for each cloud and on premise contact centers to fulfill companies’ pleasing needs and budget in a true consumption-based pricing model, proper for large, multinational companies and small to midsize businesses.”
Key merits of Avaya IX personnel Engagement consist of:
Generate fast Return on investment
enrich consumer Engagement and productiveness
Simplify working environment
Innogy, a huge energy enterprise primarily based in Germany with more than 38,000 employees, these days selected the new Avaya IX body of workers Engagement offering for its contact core. “We have been confronted with an imminent sustainability decision for our on-premise telephony answer with enjoyable and complex necessities from our business to fulfill the needs of the client,” observed Andy Parkinson, Programme manager, Innogy business functions UK. “We launched into an in depth internal evaluate and tender of our Contact center applied sciences and chose Avaya and Verint for his or her functionality, proven experience and their availability of key talents and the capabilities of their structures. In partnership with one in every of their Cloud companions, 4Net applied sciences, they helped us deliver our Cloud Transformation program over a 12-month length. we've been in creation with around 3,000 agents for over 12 months and we suppose validated in our option of going cloud and consuming Avaya and Verint’s Contact middle Avaya IX personnel Engagement platform.”
About Verint techniques Inc.
Verint® (VRNT) is a global leader in Actionable Intelligence® options with a focus on customer engagement optimization, protection intelligence, and fraud, risk and compliance. today, over 10,000 groups in more than one hundred eighty international locations—together with over eighty five % of the Fortune 100—count number on intelligence from Verint options to make greater informed, valuable and well timed selections. be trained more about how we’re growing a better World with Actionable Intelligence® at www.verint.com.
This press unencumber incorporates “ahead-searching statements,” including statements related to expectations, predictions, views, opportunities, plans, innovations, beliefs, and statements of an identical impact regarding Verint programs Inc. These ahead-looking statements are not ensures of future efficiency and they are in keeping with management's expectations that involve a few risks, uncertainties and assumptions, any of which may trigger actual results to differ materially from these expressed in or implied by the ahead-searching statements. For a detailed dialogue of these risk elements, see our Annual document on form 10-ok for the fiscal 12 months ended January 31, 2018, our Quarterly document on kind 10-Q for the quarter ended October 31, 2018, and other filings we make with the SEC. The ahead-searching statements contained during this press unencumber are made as of the date of this press release and, apart from as required through legislations, Verint assumes no obligation to update or revise them or to supply the explanation why precise results can also vary.
corporations are constructed on the experiences they give, and every day tens of millions of those experiences are built by way of Avaya (AVYA). For over 100 years, we’ve enabled businesses around the globe to win – with the aid of developing intelligent communications experiences for consumers and employees. Avaya builds open, converged and imaginative solutions to increase and simplify communications and collaboration – in the cloud, on-premise or a hybrid of each. To develop your company, we’re committed to innovation, partnership, and a relentless focal point on what’s subsequent. We’re the know-how company you believe to aid you convey Experiences that rely. seek advice from us at www.avaya.com.
Cautionary note regarding forward-searching Statements
This document incorporates definite “forward-searching statements.” All statements apart from statements of historic fact are “ahead-looking” statements for purposes of the U.S. federal and state securities laws. These statements could be identified via forward searching terminology reminiscent of "anticipate," "agree with," "proceed," "might," "estimate," "are expecting," "intend," "might also," "could," “our vision,” "plan," "talents," "preliminary," "predict," "may still," "will," or “would” or the bad thereof or different diversifications thereof or similar terminology and include, but are not restricted to expected characteristic releases and statements about future products, anticipated cash discounts and statements about increase, trade list and more desirable operational metrics. The company has based these forward-looking statements on its latest expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are comparatively cheap, such forward-searching statements are only predictions and involve universal and unknown dangers and uncertainties, lots of which might be past its handle. The elements are discussed in the enterprise’s Registration statement on kind 10 filed with the Securities and change fee, could cause its actual consequences, efficiency or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied by these ahead-searching statements. For a further record and description of such dangers and uncertainties, please discuss with the enterprise’s filings with the SEC that can be found at www.sec.gov. The business cautions you that the list of vital components blanketed in the enterprise’s SEC filings may also no longer include all of the fabric components that are important to you. in addition, due to the fact these risks and uncertainties, the concerns talked about within the ahead-searching statements contained during this report might also not in fact ensue. The company undertakes no responsibility to publicly replace or revise any ahead-searching observation on account of new information, future hobbies or in any other case, except as otherwise required by means of legislations.
source: Avaya Newsroom
View source version on businesswire.com: https://www.businesswire.com/news/home/20190122005279/en/
ability stage: Intermediate fame: Being phased out
low-priced: $a hundred twenty five (shortest song)
summary:This mid-stage certification is for individuals who combine voice networking, statistics networking, and functions into effective company communications solutions. ACSs design, implement and help Avaya solutions in a real world atmosphere.
preliminary necessities:You have to cling the ACA Certification and flow considered one of expert optional assessments ($125). choose from two tracks, Design and Implementation.Design Tracks consist of: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact options.Implementation Tracks encompass: Interactive Voice Response programs, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact options.training is available however now not required.
continuing necessities:Certification is valid for 2 years.
See all Avaya Certifications
seller's web page for this certification
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SINGAPORE--(Marketwired - Apr 10, 2013) - Jebsen & Jessen Communications (JJC), the only Avaya Connect Platinum partner in the South East Asia region with coverage across six countries, has announced its continuing emphasis on providing the highest service quality. This has enabled the company to pass the mandatory Service Assessment under the Avaya Connect programme with the best possible result.
The Service Assessment is a key requirement for on-going authorisation to implement and maintain Avaya solutions. It ensures that an Avaya Connect partner is equipped with the relevant in-depth training and that it is able to pass a comprehensive service review. The assessment was conducted in January 2013 and covered JJC's ASEAN service operations in Indonesia, Malaysia, the Philippines, Singapore and Thailand. It was reported in February 2013 that JJC passed the Service Assessment with 'no observations', or no suggestions for process improvement that have to be revisited in the next assessment. Although JJC has consistently passed the Service Assessment in the six years prior to the January assessment, this is the first time that Avaya has recorded zero observations.
"I would like to commend JJC on its relentless quest towards perfecting service delivery, and we look forward to our continued close cooperation across South East Asia," said Avaya's ASEAN Managing Director, Mr Lee Chong-Win. "With zero observations in its service and support delivery, JJC is now one of the top Avaya Partners, authorised for solutions implementation and maintenance in the Asia Pacific region."
"We are extremely proud to have received this endorsement from Avaya. We take our partnership with Avaya very seriously, especially since we provide the broadest geographical coverage in the South East Asia region for Avaya," said Mr Harold Thng, Regional Managing Director, JJC. "We have one of the most highly skilled technical teams in the region. Not only do we hold the highest number of Avaya certifications region-wide compared to other partners, we also carry the widest portfolio of certifications as well."
According to Ms Ada Sun, Technical Support Manager, Avaya, JJC distinguished itself with the processes and systems that it has in place for support. "What impressed us most was JJC's trouble ticketing system with its escalation path; the centralisation of customer information across the region; and the granularity of the measurements of service quality. The amount of time that an agent takes to troubleshoot a customer's queries, how long an agent speaks to a customer, and the number of times the customer was contacted before resolution, are details which are all captured for analysis," Ada added.
JJC's forward-thinking support servicing technology -- which is available to both Avaya and non-Avaya users -- includes a 24x7 i-Service Desk across the region that provides remote and on-site technical support round the clock. Notification and escalation mechanisms are in place to alert engineers and managers of events as necessary, complete with clear definitions of severity levels and target response times.
Technology innovations have also been implemented to resolve problems even before they occur. With JJC's custom-built Proactive Monitoring, a real-time remote network monitoring tool, the impact of remote alarm failures such as problems with network facilities, modem malfunctions and power outages are greatly minimised. The technology enables JJC to periodically check the continuity between the remote support operation and the supported product. It also ensures that all components are functioning, and that the right alarms will always come on when the situation calls for it.
Another innovation that has contributed to worry-free operations for customers is the use of Vendor Knowledge Modules (VKMs). These modules interpret alarms and interact with PBXs, switches, routers, servers and applications. The VKMs automatically gather critical level indicators for system availability and functionality, ensuring efficiency in monitoring services.
"Service quality is our highest priority as we move forward. We strive to stay ahead of the industry through the quality of our support for all service capabilities," concluded Harold. "We will continue to upgrade our skills and technology, in order to provide the best possible services to our customers, regardless of whether they are using Avaya or other platforms."
About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. We are one of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, and have over 370 staff, supporting more than 800 customers globally.
JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its strong reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.
For more information, please visit www.comms.jjsea.com
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
EAGAN, Minn., Feb. 5, 2018 /PRNewswire/ -- ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX).
C1CX is a leading, collaboration-centric cloud experience that enables clients to simply and easily move to the cloud.
A secure, scalable and comprehensive cloud collaboration solution, C1CX spans Unified Communications (UC) and Contact Centers (CC) with a host of software applications, expert integration and professional services. This solution brings forward ConvergeOne's decades of technical expertise in deploying flexible and customized cloud environments with third party applications that are supported and managed by ConvergeOne.
ConvergeOne delivers its cloud technology offerings across a number of delivery models including on-premise, in private, public, or hybrid cloud, regardless of clients' existing infrastructure. C1CX brings the power of the customer experience to the cloud through customized processes, workflows and best practices that meet specific client needs.
"ConvergeOne is positioned to help clients with their cloud migration strategy given its technical, services, and solution capabilities as well as its ability to efficiently aggregate cloud components into a seamless solution offering," said Mark Langanki, Chief Technology Officer, ConvergeOne. "C1CX enables our clients to deliver all of their cloud communication services, from industry-leading technologies, including Avaya xCaaS and Cisco HCS, to end users and contact center agents in support of their customers. Furthermore, our strong partnerships with Verint, Calabrio, Nuance, Intelepeer and others empower ConvergeOne to provide best-in-class contact center cloud solutions to our clients."
Backed by hundreds of certified ConvergeOne technical professionals, C1CX is built on trusted applications – delivering the performance, reliability, and efficiency customers have come to expect. ConvergeOne cloud solutions are efficient and scalable, rounded out with the ideal blend of OnGuard Managed Services, professional services, and security solutions needed to help customers achieve desired business outcomes. C1CX offers flexible, pay-per-user pricing that adjusts to variability and seasonality.
ConvergeOne is the "go to" solution provider for over 7,200 clients, solving their communication challenges and providing simple, long-term solutions that enable clients to focus on their business. As a trusted advisor, ConvergeOne puts their 25 years of experience to work for clients through professional services, cutting-edge technology platforms, certified software applications, proactive managed services and more.
ConvergeOne will host a live webinar entitled "ConvergeOne Cloud Experience (C1CX): A Smarter Path to the Cloud" on February 15. Click here to register.
Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 7,200 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. ConvergeOne has partnerships with more than 300 global industry leaders, including Avaya, Cisco, IBM, Genesys and Microsoft to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 2,100 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers. More information is available at www.convergeone.com.
Scott Clark, Vice President, Marketing, ConvergeOne651.email@example.com
View original content with multimedia:https://www.prnewswire.com/news-releases/convergeone-advances-its-collaboration-capabilities-and-enhances-cloud-experience-with-c1cx-offering-300592924.html
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