| Vendor | : | Avaya |
| Exam Code | : | 132-S-916.2 |
| Exam Name | : | Avaya Specialist - IP Office Implement & Support Elective |
| Questions and Answers | : | 135 Q & A |
| Updated On | : | April 19, 2019 |
| PDF Download Mirror | : | Pass4sure 132-S-916.2 Dump |
| Get Full Version | : | Pass4sure 132-S-916.2 Full Version |
Exam Questions Updated On :
132-S-916.2 exam Dumps Source : Avaya Specialist - IP Office Implement & Support Elective
Test Code : 132-S-916.2
Test Name : Avaya Specialist - IP Office Implement & Support Elective
Vendor Name : Avaya
Q&A : 135 Real Questions
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Avaya Holdings Corp. AVYA, +1.90% today announced that the brand new Avaya IP workplace™ release is now obtainable globally. Avaya IP office helps organizations pressure enhanced productivity and streamline collaboration through a single software for all communications channels, meetings, crew collaboration and content sharing. Avaya IP workplace provides guide for Avaya Equinox®, the company’s signature UC adventure, in addition to other new capabilities that deliver an business-level journey with the benefit of use and management that small and midsize groups require.
“The Avaya IP office answer serves a big base -- 26 million users and starting to be -- and we proceed to conform the solution in ways that help companies skill to be agile and collaborative,” mentioned Chris McGugan, SVP, solutions and technologies, Avaya. “with the aid of featuring a single app to entry all the tools they should efficiently talk and collaborate, we’re actually enabling teams to work smarter, now not tougher.”
The superior IP workplace answer comprises Avaya’s imaginative unified communications and collaboration capabilities and can carry more suitable value via bendy deployment alternate options – cloud, hybrid and on-premises. Avaya IP office can leverage the entertaining Avaya Vantage and most up-to-date J sequence computer telephones for voice and video, apart from the Avaya Equinox delicate and cell purchasers. For European purchasers, the answer additionally virtually doubles scalability for DECT clients.
“As agencies circulate their communications and collaboration capabilities to the cloud, they seek amazing, company-grade options offering frequent, yet superior user and admin experiences,” spoke of Elka Popova, vice chairman and Senior Fellow, connected Work and Digital adventure at Frost & Sullivan. “With guide for Avaya Equinox and all deployment alternatives, Avaya IP office offers partners and small and midsize enterprise consumers a proven UC solution with an advanced, modern user interface designed for tremendously mobile and collaborative work environments. Avaya made a dedication to shift its solutions portfolio to the cloud and the launch of Avaya IP workplace with Avaya Equinox shows that the seller is delivering on its promise.”
For the small company, a brand new highly comparatively cheap, cradle-to-grave reporting and monitoring package improves size of name actions to permit even the smallest of organizations to raise consumer engagement. Avaya Chronicall for IP workplace, OEM’d from Avaya DevConnect accomplice Xima, offers over 50 average plus customizable reviews that assist visual call administration, customizable shows and agent performance, and is accessible in each on-premises and Powered by Avaya IP workplace cloud deployments.
“As a solution issuer and intermediary between providers and purchasers, it’s important that we've a checklist of are living conversations to make certain that we've a reference element of vital aspects affecting a shopper’s satisfaction,” said Derek gray, Carousel Cloud options expert. “Chronicall with IP office logs every little thing that occurs on the name, providing us with name heritage, recording and true-time reporting, with a clear, convenient to use interface. This not handiest provides us with what we need, but is additionally an ideal healthy for our purchasers.”
companions using Avaya’s Powered with the aid of IP workplace cloud platform additionally benefit from these new capabilities and might offer them to new or existing customers in both a full cloud or hybrid cloud deployment delivery mannequin. companions will also have new installation wizards and administration tools to make it even simpler and quicker to install and manipulate both premises-based and cloud alternatives. as an example, the new Cloud Operations manager simplifies administration of large multi-client cloud deployments, upgrades, patching and software stock with position-based mostly administration that helps be sure safety.
read the blog about the new capabilities of Avaya IP office.
About Avaya
Avaya is a global leader in digital communications software, functions and contraptions for agencies of all sizes. Our open, clever and customizable solutions for contact centers and unified communications offer the flexibleness of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communique experiences for our consumers, and their shoppers. Our skilled planning, aid and management capabilities teams help optimize options, for extremely respectable and effective deployments. Avaya Holdings Corp. is traded on the NYSE beneath the ticker AVYA. For greater counsel, please talk over with www.avaya.com
Cautionary notice related to forward-looking Statements
This document includes certain “ahead-looking statements.” All statements aside from statements of historic truth are “ahead-searching” statements for functions of the U.S. federal and state securities laws. These statements could be identified via ahead searching terminology similar to “expect,” “trust,” “proceed,” “may,” “estimate,” “predict,” “intend,” “might also,” “could,” “our imaginative and prescient,” “plan,” “potential,” “preliminary,” “predict,” “should still,” “will,” or “would” or the negative thereof or different variations thereof or related terminology and consist of, but are not constrained to, availability and effectiveness of latest products and contours. The company has based these forward-searching statements on its current expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are low cost, such ahead-searching statements are handiest predictions and contain familiar and unknown risks and uncertainties, lots of which can be beyond its manage. The components are mentioned in the business’s Registration commentary on kind 10 filed with the Securities and trade fee, could cause its exact consequences, efficiency or achievements to vary materially from any future consequences, performance or achievements expressed or implied through these forward-looking statements. For a further listing and outline of such hazards and uncertainties, please seek advice from the business’s filings with the SEC that are available at www.sec.gov . The enterprise cautions you that the list of essential factors included within the enterprise’s SEC filings may additionally not comprise all the cloth components which are critical to you. furthermore, in gentle of these hazards and uncertainties, the concerns mentioned within the forward-looking statements contained during this record can also no longer definitely happen. The enterprise undertakes no duty to publicly update or revise any ahead-looking statement as a result of new suggestions, future hobbies or in any other case, apart from as otherwise required by way of legislations.
source: Avaya Newsroom
View source version on businesswire.com: https://www.businesswire.com/information/domestic/20180604005687/en/
supply: Avaya Holdings Corp."> <Property FormalName="PrimaryTwitterHandle" price="@Avaya
Avaya Holdings Corp.Deborah Lewandowski, 630-245-2720Deblewan@avaya.com
Copyright company Wire 2018
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IP telephony specialist Avaya is taking goal at small company call centers.
To support SMB guide corporations (skewing closer towards the midsized corporations) carry greater client service, Avaya has launched a new product, referred to as IP office Contact middle, which presents many of the capabilities of the enterprise's enterprise-grade customer adventure administration platform.
IP workplace Contact center supports from five to a hundred brokers and provisions corporations with multichannel communications (voice, e-mail and chat), which permits them to deliver their customers with guide and challenge-resolution services. And increasingly, it pays to have interaction patrons with their structures of choice.
Backed by its personal survey data, the business asserts that consumers demand "a low-effort, valuable provider adventure through any channel they wish to use." briefly, do not are expecting every customer to choose up the mobilephone and do not disappoint them.
more than eighty p.c of respondents "are more likely to proceed doing company with a corporation that offers a fine customer journey," stated Avaya. bad experiences additionally resonate strongly. Most buyers (sixty six %) spoke of they'd stop spending money with a corporation that subjected them to a negative customer provider experience.
in line with the company, it drew from its historical past with massive name middle operations to tailor the product to midsized operations, in selected. IP office Contact middle, in line with Avaya, become recommended by way of the "talents gained via 50,000 contact middle deployments overlaying more than six million brokers," according to an organization commentary.
Mark Monday, vice chairman of product administration for Avaya's collaboration systems, instructed Small company Computing, "Small and midsize groups haven't had the potential that tremendous organizations have experienced from strong, feature-rich name core options, because expense features and complexity have restrained smaller deployments." Now SMBs can adventure some of the advanced features once reserved for well-moneyed massive businesses.
"The IP workplace Contact middle instantly alterations that ancient paradigm. It provides prosperous multichannel call core functionality at a superior fee aspect to a customer experience answer with even just a number of brokers," talked about Monday.
A guide workflow-optimized interface provides brokers with short entry to client guidance. The platform additionally presents every client provider agent a call recording characteristic and flexible reporting.
On the IT entrance, small business can deploy Avaya IP office Contact core on a dedicated server or within a virtualized environment. additional, the business claims that compared to competitive offerings, the product will also be installation in mere hours and with fewer steps.
For Craig Allan, COO of Mountain West Telecom, the solution brings collectively features that his customers clamor for. "common 'name core' solutions cannot guide the demand for multichannel contact alternatives, akin to electronic mail and internet chat," he stated.
"Avaya IP workplace Contact middle lets us present new and latest IP office consumers a finished characteristic set at an affordable fee." referred to Allan. "With simply a number of part numbers it is standard to configure and installs right now and easily," allowing his company's consumers to serve their shoppers "faster, efficiently and cheaply."
Avaya IP workplace Contact center is accessible now within the U.S., Canada, the U.okay., Australia, New Zealand, and India. expenditures beginning at $2,255 for a base gadget.
Pedro Hernandez is a contributing editor at Small company Computing. follow him on Twitter @ecoINSITE.
Do you have got a comment or question about this text or different small company themes in well-known? talk out within the SmallBusinessComputing.com boards. be part of the dialogue today!FULLERTON, Calif.--(enterprise WIRE)--Altura communique solutions, an Avaya Platinum BusinessPartner, with workplaces nationwide, is being recognized through Avaya, a leading world issuer of company communications applications, systems and functions, for reaching their capabilities beginning expert (SDS) certification as Implementation expert.
The SDS certification confirms that Altura has skillability in the advantage and qualifications essential for skilled birth of the entire range of implementation functions to Avaya purchasers. Altura is one of a select community of Avaya BusinessPartners to obtain the certification.
Altura helps companies reduce can charge and efficaciously run their operation with the aid of providing a big range of excessive first-rate voice, voice over IP, facts, messaging, wireless and contact center functions and solutions. operating across the U.S., Altura helps heaps of consumers including Unisys, Honeywell, Dartmouth Hitchcock clinical middle, New Jersey Transit, the State of latest Mexico, the State of Connecticut, and others who appreciate reductions from Altura’s custom-made functions including community evaluation, Contact center Optimization, and lifestyles Cycle carrier and assist.
"Altura is honored to be identified with the aid of Avaya for our #1 rated features," in keeping with Bob Blazek, CEO and President of Altura. "The Avaya SDS designation signifies to our shoppers that Altura continues to lead the container in working towards, developing the integral competencies and credentials to exceed their services needs."
"Altura continues to provide the optimum degree of carrier for their valued clientele," talked about Carol Giles Neslund, vp, North america Channel earnings, Avaya. "The SDS designation is an affirmation that Altura has exhibited a listing of success in serving clients and has taken their service delivery to the next level via additional working towards and access to Avaya international capabilities tools and methodologies."
The Avaya SDS program has 4 areas of designation: Implementation specialist for licensed Avaya channel companions, Implementation knowledgeable for features-handiest channel companions, and help professional and Integration skilled for Platinum, Gold, and Silver-certified channel partners. collaborating channel partners have entry to Avaya global functions and a large latitude of alternative Avaya materials to support them convey a high quality carrier journey to shoppers.
About Altura
Altura communique options, with places of work nationwide, is one among Avaya's greatest Platinum authorized company partners and a number one provider of communique enabled solutions and skilled capabilities to agencies. For very nearly two decades, enterprises all the way through North the usa have depended on Altura with fixing their enterprise concerns. Altura’s correct rated and business main service, key strategic partnerships offering a full suite of converged voice and records community solutions, supply the highest company value to our customers.
About Avaya
Avaya is a worldwide chief in commercial enterprise communications programs. The business provides unified communications, contact facilities, and linked functions at once and through its channel companions to main agencies and corporations all over the world. enterprises of all sizes rely on Avaya for state-of-the-paintings communications that increase effectivity, collaboration, customer carrier and competitiveness. For extra suggestions, please discuss with http://www.avaya.com.
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Converged Communication Systems (CCS) and Avaya are hosting an Avaya IP Office and Server Edition Knowledge Transfer event on Thursday, July 16 from 12 p.m. to 6:15 p.m. at the Avaya Demo Center located at 30 S. Wacker in Chicago. The event consists of two sessions that will inform attendees about the benefits of implementing Avaya's IP Office into their business.
The speakers for CCS include Kevin Rubin, Michael Donis, Jesse Miller and Andy Loria. Matt Furrer will present on behalf of Avaya. The speakers will demonstrate how to integrate Avaya IP Office Server Edition, Avaya Session Border Controller and Avaya IP Office Enhancements into remote and regular work stations. Additionally, attendees will learn how to get the most of their existing IP office systems as well as new features that are available.
"We're very excited to be hosting the IP Office and Server Edition Knowledge Transfer," said Steve Melchiorre, CEO of Converged Communication Systems. "We value our partnership with Avaya and are looking forward to showing the attendees the benefits of IP Office."
The two sessions will take place over a six hour period, and attendees will have access to the demo lounges at the beginning of the day during registration and during the cocktail hour. The first of the sessions will take place from 12:00 p.m. to 3:15 p.m. Attendees will receive lunch and learn about the evolution of IP Office, followed by a basic administrative training for their existing IP Office system.
During the second session, which will be from 3:15 p.m. to 6:15 p.m., attendees will learn about the new IP Office and Voicemail Pro features, how to set up mobility and remote working solutions and learn the differences between Call Center Reporting and Contact Centers. They will also learn about Avaya Esna and how to incorporate it into business cloud applications such as Salesforce, Google Business and Microsoft Office 365. This will be followed by a question and answer session with cocktails, along with access to the demo lounges.
CCS invites customers who currently have IP Office along with those who are looking to purchase IP Office. The $399 fee will be waived for the first 15 people to register. Those registering can decide if they'd like to attend one session over the other, or choose to stay for both. More information and registration can be found here.
About Converged Communication SystemsConverged Communication Systems (CCS) is a nationwide provider of best-in-class IP Telephony solutions and support services for businesses of all sizes. Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or complex business needs. They specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Their portfolio includes several brands which enable them to approach their client engagements in an unbiased manner, allowing CCS to be true consultants. In addition, their expertise allows multi-location and remote/home workers to operate more efficiently via VoIP/SIP. For more information, visit www.ConvergedSystems.com.
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.Avaya.com.
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SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that the new Avaya IP Office™ release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Avaya IP Office adds support for Avaya Equinox®, the company’s signature UC experience, as well as other new capabilities that provide an enterprise-level experience with the ease of use and management that small and midsize businesses require.
“The Avaya IP Office solution serves an enormous base -- 26 million users and growing -- and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”
The enhanced IP Office solution includes Avaya’s innovative unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office can leverage the unique Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.
“As businesses move their communications and collaboration capabilities to the cloud, they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan. “With support for Avaya Equinox and all deployment options, Avaya IP Office offers partners and small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise.”
For the small business, a new highly affordable, cradle-to-grave reporting and tracking package improves measurement of call activities to enable even the smallest of organizations to enhance customer engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides over 50 standard plus customizable reports that support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.
“As a solution provider and intermediary between vendors and clients, it’s important that we have a record of live conversations to ensure that we have a reference point of critical elements affecting a client’s satisfaction,” said Derek Gray, Carousel Cloud Solutions Specialist. “Chronicall with IP Office logs everything that happens on the call, providing us with call history, recording and real-time reporting, with a clean, easy to use interface. This not only provides us with what we need, but is also a perfect fit for our customers.”
Partners utilizing Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.
Read the blog about the new capabilities of Avaya IP Office.
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, availability and effectiveness of new products and features. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
Avaya has acquired Esna Technologies in a move intended to facilitate easier user access to cloud-based, multi-vendor communications capabilities. The acquisition will help Avaya will deliver an Esna-enabled Avaya Communicator web client for both the Avaya IP Office and Avaya Aura platforms with out-of-the-box video and voice capabilities that can be embedded into public or private cloud-based business applications. The thin client is designed to improve engagement, productivity and mobility by reducing the disruption caused by shifting in and out of applications or changing devices. Esna’s unified communications and collaboration expertise ranges from integrations tools that include Cisco, Avaya, and Google platforms.
Commenting in a statement on the acquisition, Gary E. Barnett, SVP and GM, Avaya Engagement Solutions said, “It’s time for the convergence of communications and business applications, time for enabling communications from the browsers of public or private cloud-based applications people use every day, and time for the user experience to be one click to engage. With Esna and Avaya, that’s the value proposition - coming soon to a browser near you.”
In other news, Mitel announced that is has acquired global hospitality specialist TigerTMS, a software, cloud, and applications provider. TigerTMS offers solutions such as Hospitality Interface Aggregation, Call Accounting, voicemail and wake up solutions, and IP technologies for smartphones and tablets. Their customer base includes more than 20 of the largest hotel brands in the world, including Hyatt, Marriot and IHG.
UC industry analyst Phil Edholm commented on Mitel’s acquisition saying, “With TigerTMS, Mitel has made a smart technology buy, bringing in-house a specialized suite of solutions to deliver the connected guest experience on a cloud platform that perfectly complements their own industry leading voice offering.”
In other headlines, Breakthrough Technology Group (BTG) has launched a new Private Cloud Partner Program that will allow consultants, systems integrators, solutions providers, resellers and agents to offer cloud solutions and services targeting enterprise and mid-sized clientele. Breakthrough Technology Group is a private cloud and telecommunications solutions provider.
BTG’s platform creates a Virtual Domain or VDOM for each customer so they can deliver services such as Managed Virtual Machines, Managed Applications, Dedicated Messaging Services, and Hosted Virtual Desktops. BTG Private Cloud Partner Program offers three tiers including Adviser, “Billing Only” Reseller, and “White Label” Reseller.
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