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132-S-911-3 exam Dumps Source : Specialist IP Telephony Implement and(R) Support Elective
Test Code : 132-S-911-3
Test Name : Specialist IP Telephony Implement and(R) Support Elective
Vendor Name : Avaya
Q&A : 103 Real Questions
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IT authorities might also comprehend Avaya for its networking and unified communications items, however the enterprise is additionally a significant participant in both customer relationship management (CRM) integration and crew engagement solutions. With its roots in AT&T and Lucent technologies, Avaya has grown right into a multi-billion-dollar supplier with purchasers world wide.
The Avaya professional Credential software emerged from the want for totally a professional and expert individuals who might sell and design solutions for shoppers, in addition to set up and maintain Avaya items and solutions.Job alternatives for Avaya Credentialed specialists
a quick investigate of such ordinary job boards as SimplyHired and indeed demonstrate more than 2,000 open positions in quest of candidates with Avaya abilities or credentials. These include methods engineer, community engineer, technical manager, infrastructure engineer and telephony expert, as well as a number of sale specialist and account manager positions.
Avaya capabilities also demand match salaries. as an instance, Glassdoor reports a regular annual salary of $111,000 for technical body of workers, where a technical manager can are expecting round $125,000. The ordinary Avaya income engineer income is set $100,200, in a range from $seventy nine,800 to upward of $132,000.Avaya skilled Credential program Overview
Avaya credentials at the moment are aligned with Avaya engagement options. That ability they're designed for Avaya options that help client and crew engagement, in addition to material networking and the cloud. Avaya credentials fall into one in all two broad classes:
observe: as a result of income and Design credentials are available best to Avaya company partners and co-workers, we focus on the features credentials within the the rest of this text.
just about all Avaya credentials are respectable for 2 years. To preserve a credential, you should meet recertification requirements earlier than the credential expires, which usually means passing the existing online test(s) or proctored exam(s).
Avaya makes use of each on-line assessments and proctored assessments. on-line tests are delivered throughout the Avaya researching middle; they are free for revenue credentials and value $90 USD for capabilities credentials. Proctored tests for services certifications charge $125 USD and are available via Pearson VUE.
word: just a heads-up that Avaya uses the time period "credential" for certain designations and "certification" for others. The business additionally uses a number of acronyms that span distinctive sets of certifications. We are attempting to stick to Avaya nomenclature as carefully as possible, and aspect out acronym caveats where warranted.Avaya services Credentials and Certifications
The functions class has expert professional credentials and authorized professional certifications. In case something is never somewhat clear, all requirements and further particulars are spelled out within the Avaya features Credential ebook.knowledgeable specialist Credentials
Avaya Implementation expert professional (AIPS) and the Avaya support knowledgeable expert (ASPS) candidates may take online exams through the Avaya gaining knowledge of middle.
desk 1: listing of professional specialist Credentials
Avaya Implementation skilled specialist (AIPS) Credentials
Avaya help expert professional (ASPS) Credentials
Avaya IP office PlatformAvaya Agile verbal exchange EnvironmentAvaya utility Enablement ServicesAvaya charisma software Server 5300 R3Avaya charisma name core Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP office Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC delicate ClientsAvaya aura Presence ServicesAvaya aura Collaboration environment
Avaya Message NetworkingAvaya call administration SystemAvaya manage ManagerAvaya team of workers ManagementAvaya Contact center choose
The AIPS expert credentials are regarded basic to intermediate and admire a person's capability to install and put into effect Avaya products. Candidates need to have as a minimum two years of journey, with 365 days particularly implementing the Avaya product to which a credential pertains.
The senior-degree ASPS credentials are more advanced and focus on installing, configuration, maintenance and so on. The experience requirement increases to 4 years, with two years of fingers-on event with some certain Avaya product.licensed professional Certifications
Avaya certifications encompass the Avaya licensed Integration/Implementation professional (ACIS) and the Avaya licensed solution/aid specialist (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," each with its own set of certifications. And the "S" in ACSS can stand for "solution" or "help," every with its personal set of certifications.
table 2: checklist of certified professional Certifications
Avaya certified Integration/Implementation specialist (ACIS) Certifications
Avaya certified answer/support specialist (ACSS) Certifications
Avaya licensed Integration specialist (ACIS)
Avaya licensed solution specialist (ACSS)
Avaya Midmarket group Engagement SolutionsAvaya enterprise group Engagement SolutionsAvaya cloth Networking solutions
Avaya Midmarket group Engagement SolutionsAvaya commercial enterprise crew Engagement SolutionsAvaya textile Networking options
Avaya licensed Implementation specialist (ACIS)
Avaya certified help expert (ACSS)
Avaya IP workplace PlatformAvaya IP workplace Contact CenterAvaya charisma verbal exchange manager and CM Messaging - EmbeddedAvaya air of mystery ConferencingAvaya air of secrecy MessagingAvaya aura Session supervisor and system ManagerAvaya CallPilotAvaya communication Server one thousand for Avaya air of secrecy
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya air of secrecy name core EliteAvaya aura Contact CenterAvaya aura experience Portal with Proactive OutreachAvaya Contact Recording and Avaya excellent MonitoringAvaya interplay middle and Operational Analyst
ACIS certifications are basic to intermediate, requiring at the least two years of journey with principal applied sciences. a kind of years need to involve direct, hands-on work with some selected Avaya product. The ACIS-Integration certs focus on setting up, in addition to configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs additionally focal point on installing, however validation, testing and so forth focal point on the installation itself.
Senior-degree ACSS certifications require a minimum of four years' adventure, with two years in direct assist of some certain Avaya product. These certs also fall into two camps (this time, solution and support), recognizing specialists who're particularly an expert of Avaya product structure, such as accessories, elements and services.
The ACSS-solution certs get into acceptance trying out, name flows, product commissioning and registration, troubleshooting integration between products, and log evaluation. The ACSS-guide certs delve into product setting up, checking out, validation, administration and troubleshooting, specifically of superior configurations.Avaya Certification working towards and supplies
youngsters Avaya offers some working towards, the business additionally works with a number of partners to bring practicing for Avaya items and functions, and credentials and certifications. (practising is suggested, however no longer required.) The Avaya practicing catalog may also be a bit unwieldly to navigate, so it can be more straightforward to drill down through a particular credential or certification to find associated route titles.
Candidates who need to pursue one or more Avaya certifications but lack foundational advantage of the expertise upon which Avaya products are developed are encouraged to contact WestNet getting to know or The SIP school. in addition to courses, WestNet researching presents a free Foundational Core competencies assessment tool that candidates can use to determine their latest knowledge and areas through which they need to enrich. The SIP college is neatly established for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) practising lessons, as well as its personal certification program. both companions offer promotional pricing or discounts on practicing for Avaya credential/certification candidates.
Converged communication techniques (CCS) and Avaya are hosting an Avaya IP office and Server version expertise transfer experience on Thursday, July 16 from 12 p.m. to six:15 p.m. on the Avaya Demo core discovered at 30 S. Wacker in Chicago. The experience incorporates two sessions with the intention to inform attendees concerning the benefits of imposing Avaya's IP workplace into their business.
The speakers for CCS encompass Kevin Rubin, Michael Donis, Jesse Miller and Andy Loria. Matt Furrer will existing on behalf of Avaya. The audio system will reveal how to integrate Avaya IP workplace Server edition, Avaya Session Border Controller and Avaya IP workplace Enhancements into far flung and typical work stations. additionally, attendees will find out how to get essentially the most of their existing IP workplace systems as well as new points that are available.
"We're very excited to be hosting the IP workplace and Server edition competencies transfer," talked about Steve Melchiorre, CEO of Converged communication techniques. "We value our partnership with Avaya and are anticipating displaying the attendees the advantages of IP office."
both periods will take area over a six hour period, and attendees could have access to the demo lounges in the beginning of the day all the way through registration and right through the cocktail hour. the primary of the classes will take vicinity from 12:00 p.m. to three:15 p.m. Attendees will get hold of lunch and be trained about the evolution of IP office, followed via a basic administrative practicing for his or her current IP workplace equipment.
right through the second session, which should be from three:15 p.m. to six:15 p.m., attendees will gain knowledge of about the new IP workplace and Voicemail pro points, a way to installation mobility and remote working solutions and learn the changes between call middle Reporting and speak to facilities. they will additionally find out about Avaya Esna and how to comprise it into enterprise cloud functions corresponding to Salesforce, Google company and Microsoft workplace 365. This can be followed through a question and reply session with cocktails, along with access to the demo lounges.
CCS invites clients who at present have IP office together with folks that are looking to buy IP office. The $399 payment might be waived for the first 15 people to register. these registering can decide if they'd like to attend one session over the different, or choose to reside for both. extra tips and registration will also be discovered here.
About Converged conversation SystemsConverged verbal exchange systems (CCS) is a nationwide company of gold standard-in-classification IP Telephony options and assist functions for companies of all sizes. focusing on industry leading solutions, Converged communique systems provides finished telecommunication options to fulfill your elementary or complex company wants. They concentrate on a full range of options including on-premise, hosted / cloud (public or inner most), and hybrid cloud options. Their portfolio includes a few manufacturers which permit them to strategy their customer engagements in an independent method, permitting CCS to be actual consultants. additionally, their skills enables multi-vicinity and faraway/domestic workers to operate greater efficiently via VoIP/SIP. For extra suggestions, seek advice from www.ConvergedSystems.com.
About AvayaAvaya is a global company of company collaboration and communications solutions, providing unified communications, contact facilities, networking and connected capabilities to companies of all sizes world wide. For extra information please seek advice from www.Avaya.com.
This item became posted with the aid of a group contributor. To read more about community contributors, click here.
KARACHI: regular Chartered financial institution Pakistan has signed an settlement with Pronet to deploy slicing-side communications options from Avaya.
normal Chartered will put in force Avaya’s IP telephony solutions nationwide, assisting it to increase effectivity, deliver advanced consumer event and raise profitability. The totally owned subsidiary of common Chartered has been operating in Pakistan in view that 1863 and has more than 90 branches across the nation. standard Chartered Pakistan wanted to consolidate its voice operations infrastructure to increase effectivity and put in force newest technology.
After an extensive comparison manner, commonplace Chartered determined to work with Pronet to improve its latest infrastructure to Avaya solutions, as they confirmed sophisticated reliability, more convenient administration and a higher conclusion-consumer adventure than competitor solutions.
This solution will aid the bank installation and keep one consolidated community. it is going to additionally lessen recurring expenses and typical fees via a common architecture. The transformation will additionally ensure scalability and enhance worker productivity via purposes.
“At ordinary Chartered Pakistan, we are pleased with our position as concept leaders in the market. Our success has been according to all the time looking ahead, supplying creative new choices and embracing technology to obtain our desires. We felt that Avaya fits smartly during this method and we appear ahead to working with them in the future.” Chief govt Officer average Chartered Pakistan Shazad Dada said.
“As one of the leading systems integrators in Pakistan, it is a proud event for us to collaborate with Avaya to seriously change communications for usual Chartered. through selecting Avaya’s strong and state-of-the-artwork digital expertise, commonplace Chartered will in the reduction of costs, boost worker productiveness, and bring advanced client experiences.” Pronet Chairman Mash Khan remarked.
“we are delighted to improve our partnership with typical Chartered, having labored with this leading manufacturer throughout the globe, and to exhibit our dedication to the Pakistan market. through working with Pronet to deliver this answer to regular Chartered, we are helping them to achieve their digital pursuits and play their rightful half in Pakistan’s financial development. here's the ideal demonstration of the strength of our next-era communications offerings, and the way they carry superior group and consumer experiences for groups of all sizes,” Avaya international President Nidal Abou-Ltaif observed.
posted in day by day instances, October 4th 2017.
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â€¢ Implementation reduced risk with redundant architecture and provided a cost savings through a single server system
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that First Financial Bank of Arkansas, headquartered in El Dorado, Ark., implemented ConvergeIT(R): IVR (Interactive Voice Response) from Fiserv. ConvergeIT: IVR offers a flexible, interactive voice response system with choice and control for messaging, call flow and functionality. The underlying architecture of the ConvergeIT: IVR solution interfaces directly with Signature(R) from Fiserv, the bank's current platform for account processing, as well as other account processing platforms from Fiserv.
First Financial Bank selected the solution from Fiserv to help meet its long-term technology strategy, for which all requirements were aimed at improving the overall customer experience. The bank sought a system that could scale to handle thousands of calls per day, optimize current business processes and provide the ability to fully leverage its investments in existing and future telephony solutions. Another top priority for First Financial was to reduce risk with a resilient and fully redundant architecture. The Fiserv system can be proactively monitored to ensure maximum uptime and little or no disruption to customer service.
"Maintaining excellence in customer service is the cornerstone of First Financial Bank's success. When we hear about a problem with the IVR system from a frustrated customer, it is already too late," said Stewart Wilson, senior vice president of operations, First Financial Bank. "A negative customer experience can be shared with others in person or via social media, to extend the impact. With ConvergeIT: IVR from Fiserv, we are more confident in our ability to fully meet our customers' service expectations to deliver the best experience possible. In fact, the implementation itself was completed without downtime or interruption of service."
First Financial Bank was able to automate a substantial percentage of its communications following its implementation of ConvergeIT: IVR. For example, First Financial Bank identified that a significant segment of call inquiries are asking about EFT (Electronic Funds Transfers) transactions. These inquiries can now be addressed in real-time, and customers can quickly and easily retrieve their information without needing to ask to be transferred to a specialist at the bank.
Additionally, the ConvergeIT: IVR dashboard and ad hoc reporting functionality provide the necessary tools for First Financial Bank to properly track: daily call volume, inactive and dropped calls, how effectively the customers are using the IVR system and other real-time information. These reports have assisted First Financial Bank with driving improvements in customer service and maximizing its IVR investment.
"With their expected growth, First Financial Bank can now move forward with a solution that will scale to its specifications," said Dave Santi, division president, Bank Solutions, Fiserv. "At Fiserv, we realize that delivering an integrated IP telephony solution can help deliver sustainable productivity and growth for our clients. This is an example of Fiserv providing comprehensive financial service solutions that integrate with our account processing platforms to provide a total banking solution."
ConvergeIT: IVR is a part of a larger suite of integrated telephony solutions from Fiserv, which includes applications for call centers and VoIP (Voice over Internet Protocol) systems, all running on a single cost-saving server. The suite provides financial institutions the convergence of voice, data and unified communications around a shared IP-based infrastructure, allowing them to make and receive calls, and handle SMS and email with comprehensive support for traditional voice communication.
The Texas School for the Deaf (TSD) and Sorenson Media(R) today announced that TSD will implement Sorenson Video Relay Service(TM) (VRS) for both TSD students and staff. TSD decided to adopt Sorenson VRS based on its ability to deliver the highest-quality video relay service through its state-of-the-art relay solutions and reliable interpreting service.
"TSD serves deaf and hard-of-hearing children in the state through our school programs and our Educational Resource Center on Deafness (ERCOD), which provides outreach services to all Texans. TSD offers an environment where full communication access is available to ensure that all children reach their potential," said Dr. David Coco, outreach specialist at ERCOD. "Sorenson VRS expands TSD's communication options and facilitates access to the hearing world."
Sorenson VRS enables deaf and hard-of-hearing individuals to effectively and naturally communicate with the hearing world. Using the Sorenson VP-100(TM) videophone appliance connected to a TV, or a personal computer equipped with a Web camera and Sorenson EnVision(R) SL video relay software or Microsoft(R) NetMeeting(R), both deaf and hard-of-hearing users are able to place calls to family, friends or business associates through an ASL interpreter and a broadband Internet connection.
Several Sorenson VP-100 videophones are already in use by students and staff in the TSD middle school and high school dormitories and additional units will be installed later this month. Eventually, TSD plans to make VRS available to all of the TSD staff and 450 students.
Daniel Meek, a 10th grader at TSD said, "VRS makes communicating by (video)phone more equal to the way hearing people communicate. It is easier to express myself using sign language than typing."
TSD has begun to provide training classes for its staff and students on how to use the Sorenson VP-100 videophone to place Sorenson VRS calls. Additionally, TSD plans to incorporate VRS training into the communication curriculum. For example, the Career and Technology Education (CTE) program, which teaches high school students how to prepare for employment interviews, will include VRS training. By learning how to place video relay calls, "students will be able to apply for jobs and make contacts that were previously not easily accessible to them," said Coco.
"Sorenson VRS is the perfect fit for the faculty and students at TSD," said James Lee Sorenson, CEO at Sorenson Media. "It was developed with the goal to break down the communication barriers for the 28 million deaf and hard-of-hearing Americans. Sorenson Media is honored to have TSD integrate Sorenson VRS into the school's facilities, curriculum, and job training program."
About Sorenson VRS
As a service to the deaf and hard of hearing community, Sorenson Media developed the Sorenson Video Relay Service (VRS), an exclusive integrated solution of videophones and video relay software that offers the highest-quality video relay service in the nation. Deaf and hard of hearing individuals are able to conveniently place video relay calls to anyone through either the Sorenson VP-100 videophone or Sorenson EnVision SL, or Microsoft NetMeeting video relay software. Hearing users who want to place a video relay call through a standard telephone line to a deaf or hard-of-hearing user may access Sorenson VRS by calling toll-free 866-FAST-VRS or 866-327-8877 and giving the contact information (i.e., name, videophone number or IP address) to the video relay interpreter. Sorenson VRS takes care of the rest by routing the call with the user's preferences through the Sorenson VRS call center to a certified interpreter agent. For more details on Sorenson VRS, please visit www.sorensonvrs.com.
About Texas School for the Deaf
Founded in 1856, Texas School for the Deaf is the oldest continually operated public school in the state of Texas. In addition to providing education and support services for students from birth through age 22, TSD serves as a clearinghouse for information about deafness and is a valuable resource to Texans of all ages who are deaf or hard-of-hearing.
About Sorenson Media
Sorenson Media (www.sorenson.com and www.sorensonvrs.com) is the recognized technology leader in video services, video compression and video communication to improve the quality of communication over the Internet. The company's products and services include the industry's highest-quality video relay service, award winning video compression solutions, and the market-leading broadband Internet videophone technology.
(C) 2003 Sorenson Media. All products and brand names are trademarks or registered trademarks of their respective owners.
It’s a strong sign that implementing VOIP, or any other form of telephony, isn’t getting any easier for the enterprise. Or maybe that work for all those unemployed Dot Com sysadmins lies just around the corner. In any case, Cisco Systems announced last week that it was adding the Cisco Certified Voice Professional (CCVP) to it’s list of professional certifications.
Cisco says the new certification was created in response to a need for “knowledgeable network professionals who can install, configure, operate and support complex Internet Protocol (IP) telephony systems.”
The CCVP overlaps with Cisco’s existing IP Telephony Qualified Specialist certifications. Along with an active associate level CCNA certification (Cisco Certified Network Associate) the CCVP requires five additional exams. The list includes:
642-642 QOS–Quality of Service
642-432 CVOICE–Cisco Voice Over IP
642-425 IPTT–IP Telephony Troubleshooting
642-444 CIPT–Cisco IP Telephony
642-452 GW/GK–Gateway/Gatekeeper (available by July 2005)
Cisco promises that “Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable and manageable.”
The CCVP focuses on Cisco’s CallManger systems, QoS (quality of service), gateways, gatewkeepers, IP phones and “voice applications and utilities on Cisco routers and Cisco Catalyst(R) switches.”
For more information on the Cisco Certified Voice Professional (CCVP) training and exams.
For more on Cisco Systems.
For more VoIP stories, check out ExtremeVoIP.
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