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132-S-816.1 exam Dumps Source : Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective
Test Code : 132-S-816.1
Test Name : Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective
Vendor Name : Avaya
Q&A : 95 Real Questions
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due to the fact that managing disparate voice mail methods may also be an issue for network managers, Avaya Inc. has introduced its Modular Messaging answer that allows for for less difficult administration in multi-protocol environments.
supporting as much as 50,000 users and between four and one hundred forty four ports, the Modular Messaging answer is IP-primarily based and carries each hardware and utility. The software is paired with two Avaya 3400 Message Servers. each Intel-based, the servers run windows on the entrance end and Linux on the lower back end.
The front end interfaces with the voice systems, whereas the again conclusion without difficulty shops the voice mail messages. Modular Messaging supports fundamental Message transfer Protocol (SMTP), Multi-goal cyber web Mail Extensions (MIME), web Message entry Protocol four (IMAP4), Voice-Profile for information superhighway Mail (VPIM), Q signal (Q.SIG), and light-weight directory entry Protocol (LDAP).
When someone leaves a voice mail, it is saved to the Modular Messaging Linux server so clients can assess it remotely, be notified of it on their cellular telephones or very own digital assistants (PDAs), and forward their messages in e mail kind.
Boulder, Colo.-primarily based Broadway Suites has been beta trying out Modular Messaging considering the fact that December. The business offers executive suites for small groups and individual professionals that include all the facilities one would discover in a corporate ambiance, such as e mail, voice mail, cyber web provider and fax.
while Avaya additionally presents a Unified Messaging solution that saves voice mail at once to a Microsoft trade or an IBM Corp. Lotus Domino server, Dwight Reifsnyder, IT director for Broadway, said this converged method become not well-suited to his enterprise.
He said about 90 per cent of Broadway’s tenants use the voice-mail system, however they all use diverse e mail valued clientele. Broadway is deploying Modular Messaging in a 200-consumer environment on an choose-in groundwork.
“For that rationale, the full integration into Microsoft trade presented problems for us when it comes to our voice-mail server,” he pointed out. “in view that we have a very high penetration for our voice-mail services, we wish to be sure we were proposing whatever thing that changed into going to be appropriate with some thing [clients] had.”
He spoke of Modular Messaging integrates very neatly into disparate electronic mail consumers because of its IP base and assist for business requisites such as IMAP4, so clients can set up their email in order that they are notified of new voice mail.
Broadway’s tenants are primarily comfortable with the workplace Assistant characteristic that enables them to store voice mails as e-mails, Reifsnyder talked about. additionally, he has got wonderful feedback concerning a feature that allows users to install diverse schedules with mobile numbers akin to their location. for instance, a user may indicate that between 10 a.m. and 11 a.m. she could be attainable by means of her mobile phone. So when she acquired a voice mail at the workplace, the caller would have the alternative to look for the user, and would be redirected automatically to the cellular telephone.
Robert Mahowald, collaborative computing research supervisor at IDC in Framingham, Mass., noted modular messaging is a very good first step for groups that need greater performance with voice mail but that are not yet ready to integrate voice mail with e mail.
Lawrence Byrd, convergence strategist for Avaya in Mountain View, Calif., talked about Modular Messaging is extra cozy and authentic than Unified Messaging, and is less complicated to install.
Modular Messaging is purchasable now. cost degrees from US$100 to US$150 per mailbox. For extra advice, see www.avaya.com.connected down load Sponsor: EDCCreate a unique promoting Proposition for your global Market
source: Avaya Inc.
April 28, 2008 07:20 ET
Avaya Unified Messaging Now comprises a Speech-Enabled consumer Interface to All Messages, Calendars, tasks, and more -- at No extra charge
BASKING RIDGE, NJ--(Marketwire - April 28, 2008) - INTEROP Las Vegas - booth 1843 -- members of the growing cell workforce can retain their eyes on the street and safely reside related to the office using speech commands and their personal "own assistant," Avaya Inc. introduced today. The 'freedom of speech' is now offered at no further charge with the business's newest version of Avaya's industry-leading unified messaging platform, and is another step in democratizing unified communications.
Avaya Modular Messaging four.0 now contains the Avaya one-X® Speech interface to a private assistant, providing fingers-free entry to calling and conferencing capabilities, voice, email and fax messaging, commercial enterprise directories and databases, calendars, contacts and project lists -- from any cell. Avaya one-X Speech helps enhance responsiveness and defense for personnel on the road by way of casting off the need to study messages or to textual content-while-using.
"Unified Communications is about converging features corresponding to our award profitable Modular Messaging and one-X Speech applications," mentioned Mary Dunlop, vp, Unified Communications Product administration, Avaya. "Our intention is to be certain inexpensive options the place groups and personnel benefit from more desirable collaboration, responsiveness and simplified access to the wide selection of communications used today."
using speech commands with Modular Messaging four.0 and one-X Speech, personnel instruct the personal assistant to:-- access and manipulate all messages, together with read emails by means of text to speech and reply with an attached .wav file; search for messages by using grownup, date or time. -- Launch calls and convention calls with the aid of with no trouble speaking the names of the americans they need to call -- Create or review appointments, ship assembly requests and manage tasks -- enable callers to go away a message or opt to "find" the grownup they are calling
Avaya one-X Speech contains industry-main, natural language speech recognition applied sciences from Nuance Communications, a leading company of speech and imaging options and an Avaya DevConnect program member.
"As consumer conduct evolves, know-how ought to evolve as well to provide options for clients to stay connected, while keeping safeguard paramount to mobile communications," referred to Mike Thompson, VP and commonplace supervisor of cell Speech at Nuance Communications. "by means of enforcing speech awareness expertise from Nuance to its one-X Speech messaging platform, Avaya is bridging the conversation gap for clients that need access to assistance any time, anyplace."
Avaya Modular Messaging four.0 with Avaya one-X Speech provides speech access for IBM Lotus Domino 7.0, and upgrades compatibility with Microsoft exchange 2007 and cyber web Explorer 7. moreover, users can now listing as much as 9 optional greetings -- and each one in up to 3 distinct languages with the brand new multi-lingual call reply characteristic. Callers only hear a greeting in their favored language.
Avaya Modular Messaging four.0 with one-X Speech is now globally available in English, and may be bought one by one or as part of the Unified Communications variants suite of products.
Villanova tuition -- "most wired" campus strikes as much as unified messaging and fingers-free entry
An Avaya consumer it really is already experiencing the benefits of Avaya Modular Messaging is Villanova institution. Villanova made a campus-extensive transition to Modular Messaging from its Octel voice mail equipment to move up to unified messaging with speech-enabled access.
"we've a number of administrative personnel and faculty that go back and forth frequently, besides those that trip to Villanova's campus within the Philadelphia metro area," mentioned Bob Mays, director, IT, Villanova university. "Avaya Modular Messaging with speech entry helps them stay latest with their messages and assembly no matter if they may be on campus or remotely."
About Avaya Modular Messaging
in response to open, industry specifications, Avaya Modular Messaging gives a natural migration direction from legacy Intuity Audix and Octel messaging methods to vastly accelerated capabilities and bridges normal analog, TDM, IP and SIP-based communications environments. Modular Messaging can combine with greater than 15 distinctive PBXs from ten different manufacturers may also be utilized in single-web site to international networked configurations.
The unified messaging answer gives customers with a single inbox, a single server, single administration and single directory. apart from unified access to messages, the Avaya messaging functions support using a single quantity for voice, fax, and TTY calls, presents built-in locate-me/observe-me services, and advanced call-me and notify-me capabilities.
Avaya grants intelligent Communications options that assist corporations radically change their groups to achieve marketplace abilities. greater than one million agencies global, including greater than ninety p.c of the FORTUNE 500®, use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled enterprise tactics. Avaya global functions deliver comprehensive carrier and assist for businesses, small to massive. For more assistance, consult with the Avaya web site at http://www.avaya.com.
About Nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a number one provider of speech and imaging solutions for companies and buyers everywhere. Its applied sciences, purposes and services make the consumer journey extra compelling by reworking the way individuals interact with counsel and how they devise, share and use documents. daily, tens of millions of users and hundreds of organizations adventure Nuance's proven functions. For greater assistance, please seek advice from www.nuance.com.
Avaya Inc. has introduced several elements to its unified communications platform so Microsoft office users can extra simply speak and collaborate from their mobile gadgets or computing device computer systems.
Now, clients can click on-to-call from internal office Communicator, in addition to applications with smart tags, reminiscent of workplace Outlook and Sharepoint. This ability workers can view the repute of associates on their friend lists in real time. someday in the first quarter, clients also may have video calling ability backed by way of Avaya name control. This lets users put video calls on hold or switch them or convention them in to multiparty calls.
Avaya additionally upgraded its platform to permit Avaya assembly trade clients to time table convention calls via office Outlook. on the equal time, the equipment reserves the bridge and sends notices to individuals. This characteristic may be available this summer season.
next, Avaya one-X cell and IP Softphone may be supported on devices working windows mobile 5.0 in may additionally. Calls concurrently will ring to a desk and cell, and calls originating on a cellular equipment will also be routed through Avaya servers, saving businesses funds on long-distance fees.
eventually, Avaya Modular Messaging 3.1 is attainable now. It gives unified messaging on the Microsoft trade 2003 electronic mail server. Avaya Modular Messaging will additionally aid change 2007 as a message shop through the 2d quarter this 12 months.
For shoppers using Microsoft trade 2007 Unified Messaging, Avaya communication manager can be configured for SIP interoperability. Avaya Modular Messaging three.1 additionally comes with a secure Outlook client that lets IT managers hinder personnel skill to download and store voice messages onto a desktop, pc or other records equipment.
Avaya Inc. www.avaya.com
Microsoft Corp. www.microsoft.com
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Linux by itself provides a formidable set of internet applications for mainframes, which have always needed them. IBM's eServer strategy seemed incomplete without a robust set of internet tools, which it promised to provide to all of its brands. Near the end of calendar year 2000, IBM demonstrated it could host a thousand instances of Linux on a single S/390 mainframe.
Figure 1. One mainframe supports thousands of Linux instances.
Even so, IBM realized that web servers and GNU applications didn't provide a complete value proposition. IBM needed an application that made Linux a host that reached further into mainstream computing. So they made a call on us.
In April 2001, when the sales manager for IBM's zSeries, the new name for the S/390, visited our company, Bynari, Inc., I did not understand his interest. After his visit, I understood it perfectly. Bynari, Inc. became IBM's first Linux Influencer Partner.
E-Mail, the “Killer Application”
Initially, people knew us for making Linux and UNIX clients talk to Microsoft Exchange servers. Looking to broaden our market, I found the “Exchange Replacement HOWTO” by Johnson and Mead (www.bynari.net/whitepapers_howto.html). Using their work as a guide, we built a server for our Linux client and Microsoft Outlook. Our server and its Outlook Configuration Guide caught on with the reseller channel.
We didn't know anyone at IBM when we ported our server code to a Linux instance running on an S/390 Multiprise 3000. Jimmy Lee, then with Equant, provided the resources to see if we could do it. Gary Ernst of Equant configured the S/390 instance of Linux and provided assistance in getting our server to work.
As long as Microsoft Outlook had an Internet Mail Only mode and provided peer-to-peer folder sharing, we had a product that allowed UNIX and Outlook clients to schedule meetings and delegate calendar tasks. Our server scaled nicely, and we mimicked the Exchange global address list (GAL) while providing views of users' free/busy time and a decent administrative interface.
But then Microsoft released Office XP and made major changes in Outlook. Suddenly, our products needed server-side calendaring. We feared the growing appetite of IBM enterprise customers for a low-cost server solution for Outlook might wane. Therefore, we needed peer-to-peer calendar sharing in Outlook's Internet Mail Only mode, or we needed something on the server side.
Forty-Five Days to Create a Solution
With the January 2001 LinuxWorld Conference & Expo approaching, IBM continued marketing our server, somewhat blind to the needs of Outlook XP users. I knew we had to do something and do it fast or lose IBM's trust. At that time, the person who best understood the market problem was Roger Luca of Mainline Information Systems.
Fortunately, Roger and I developed a good working relationship. With Roger at the head of sales and marketing, Mainline became the largest reseller of IBM mainframes. They also were our biggest supporter outside IBM. Roger provided us with hardware resources to help us build server-side calendaring into our product, as well as with people to support us if we ran into hardware-related problems.
Surprising the Development Team
Imagine having completed an exhaustive year of development. You have trips scheduled for the holidays and other plans. Then you get a call on your cell phone; your boss asks you to attend an important meeting. That's what happened in our shop. I could hear the dread in the developers' voices when they answered my call.
We met on November 7, 2001, to see if we could deliver a server-side calendar solution by Christmas. Mainline had several sales pending, and they needed that functionality. Two of my people agreed to work with me to get the solution.
Technology Challenges Not for the Faint of Heart
As the senior developer, I provided the project framework. In theory, a project has a variety of phases and processes. To shorten the project's life, I instituted a three-step approach that called for research, invention and execution. I gave each phase a milestone. So instead of starting with code, we started browsing the Internet and any books we could find.
Following a week of intensive research, we discovered our challenges. We had to figure out how Microsoft's DCE-RFC protocol stored and moved calendar events around. We had to interpret the stored data, provide a format that we could store on an IMAP server and then forward the data to an Outlook client in its familiar schema. We also had to provide access control over those information stores to allow a user to appoint and delegate control over his or her calendar to other users with varying permission levels.
We spent another intense week researching and discovered a consensus. Every expert, newsgroup, Outlook specialist and company that tried said one could not create a Microsoft Outlook calendar store on an IMAP server. Here's how we did it.
Forget the Transport and Focus on the Data
First, we observed that Outlook did around 95% of the work in the Microsoft Exchange model. Exchange, as its name implies, transfers data between or among Outlook users. Even so, Exchange controlled the transport protocol and that presented a problem. People use the term MAPI to describe the Exchange protocol for transferring data among Outlook users. I don't see MAPI as being the appropriate term.
When intercepting Outlook messages, we discovered large arrays of binary data instead of text. I recognized the data but didn't realize where I had seen it before.
The Different Faces of Outlook
Outlook runs in two different modes: Corporate Workgroup mode and Internet Mail Only mode. In the Corporate Workgroup mode, Microsoft turns on all of Outlook's highly regarded features. In the Internet Mail Only mode, Microsoft uses a completely different and undocumented application program interface (API) with a limited feature set. Without an Exchange server, Outlook doesn't function in the Corporate Workgroup mode at all and has a limited set of features.
In Outlook's Workgroup mode, or when connected to an Exchange server, its data moves around in binary form. That binary data becomes impossible to recognize by an uninformed observer.
While researching, I found a developers' site on SourceForge.net that was porting Open DCE to Linux. I e-mailed one of the developers who wrote back and mentioned that the Open Group contributed the code.
I went to the Open Group's web site, searched the archives and found an old article mentioning that Microsoft had licensed DCE. We downloaded the Open DCE code and, using the engine, shook hands with Outlook and then Exchange. We knew more about the transport protocol as a result. We also understood the presence of binary data streams.
What we discovered is Microsoft uses the distributed computing environment (DCE) as its transport when using Exchange and Outlook in the Corporate Workgroup mode. Microsoft provides a programming interface on top of DCE, which it calls MAPI. Still, underneath MAPI exists an open standards-based protocol (DCE), which Microsoft bought from the Open Group and modified.
One of the default functions in DCE automatically translates ASCII text into binary objects. Microsoft leaves the binary object undocumented. So most of the MAPI properties programmers tag wind up as binary code they would not recognize. To make matters a little more complex, Microsoft embeds the binary property code in a large array of null binary data, thus hiding it.
We began to understand the transport, but we realized that Outlook sent MIME attachments to other Outlook clients. Those attachments did not transform themselves into binary data. We concluded that Outlook also used encapsulation to pass attachments around, which led us to the TNEF object.
Microsoft Exchange uses a number of programs it calls “service providers” that Linux users might call dæmons. Exchange service providers handle objects, which have state and behavior.
Transport neutral encapsulation format (TNEF) is a method to pass ASCII text, other files and objects, along with binary message data. The binary message data makes up the bulk of each TNEF object. TNEF encapsulates MAPI properties into a binary stream that accompanies a message through transports and gateways. Outlook can decode the encapsulation to retrieve all the properties of the original message. The TNEF object hides in MIME as an attachment.
When we found the properties, which created calendar events, we built a TNEF encoder and soon began sending calendar events to and from Outlook clients with SMTP. We immediately recognized that we could use internet transport protocols and turn on Microsoft's Corporate Workgroup mode without MAPI. We knew we had arrived when we saw Microsoft Knowledge Base Article Q197204, which says that Microsoft does not support our transport protocol in the Workgroup mode.
Exchange Client Extensions
With our primary goal being server-side calendaring, we needed to create a message store to hold our Outlook client objects. As we used an IMAP server, we needed IMAP support, which Microsoft did not provide in the Workgroup mode. So we had to find a way to add IMAP client support to Outlook. The facilitator for adding functionality to an existing Outlook client involved what most people think of as a plugin.
When Microsoft first released Exchange, Outlook didn't exist. Instead, Microsoft provided a set of Exchange messaging clients for its different Windows operating systems. Microsoft also provided an extensible architecture for those Exchange messaging clients. Client extensions provided developers with a way to change the default behavior of the Exchange client. When Microsoft released Outlook, it continued providing support for the Exchange client extension architecture for compatibility with existing client extension DLLs.
Client extensions allow one to alter the default behavior of the client. Microsoft saw the advantages of an extension as a convenient way to integrate customized features and new behavior directly into the client, instead of having to write a separate MAPI application. We, however, saw extensions as a way to add IMAP client services to Outlook in the Workgroup mode. Using this architecture, we added commands to Outlook menus, custom buttons to the toolbars and the ability to preprocess outgoing and incoming messages with IMAP client services.
Luckily, we had already written client libraries for IMAP when we built our Linux client the previous year. We simply needed to port them to Windows. Our familiarity with the function calls, headers and protocols reduced our overall effort.
Once we built a Microsoft DLL for the client functions, we added it as an Outlook extension. Luckily, it worked the first time we tried it. By choosing the rich text format (RTF) for mail and meeting invitations, our TNEF objects attached themselves to the messages. Because Outlook created the TNEF objects, it exchanged them without any problems.
At this point, we uploaded our messages to our IMAP folders using the Microsoft .pst file as store and swap space. Staying connected to Exchange and using our server for message stores, we noticed compatibility between the two systems. We dragged and dropped objects from the Exchange folders into our IMAP folders. By doing this we discovered that tasks, journal entries, calendar events and so on, all showed up in Outlook as if they arrived from Exchange. The calendar also worked perfectly.
When you look at Exchange and study its components, you find they number only four. The first is an information store or message store. The store holds individual user messages and has an access control list (ACL) engine associated with them. Similar to RFC-compliant IMAP servers, namespace differs according to whether the stores belong to individual users or whether the folders are public. Microsoft uses an Access database for storing message stores. The limitation of Microsoft's Jet Engine technology and the Access MDB file prevents vertical scalability.
Secondly, Exchange has a directory. Microsoft structured their Exchange directory with object classes and attributes. The Exchange directory structure resembles the RFC-compliant LDAP protocol. However, Microsoft added Object Classes and changed the attribute names within those and other classes.
Next, Exchange has a mail transfer agent or MTA. Microsoft's MTA appears similar to the MTA used in an earlier product called Microsoft Mail 3.5. The Microsoft Mail MTA requires connectors or gateways, which rewrite their proprietary mail headers to those that comply with foreign systems, such as Lotus Notes, X-400 and RFC 822 internet mail standards. Unlike sendmail and similar internet MTAs, Exchange's MTA lacks configuration options.
Finally, Exchange has a component called a system attendant. The attendant handles every action taken within Exchange, from sending and receiving e-mail to filling requests for addresses from the Exchange directory. In many ways the system attendant resembles an attempt to provide interprocess communication (IPC), which Microsoft's operating systems lack.
Out-Scaling Microsoft Using Berkeley DB
Our Linux server-side solution included similar components to those found in Exchange. The first is the Cyrus IMAP message store. Cyrus stores hold individual user messages and have an ACL engine associated with them. Namespace differs according to whether the stores belong to individual users or whether the folders are public. Cyrus uses the Berkeley Database from Sleepycat Software. Where Microsoft's Jet Engine and Access database technology prevents scaling, Berkeley DB's high performance and scalability support thousands of simultaneous users working on databases as large as 256 terabytes.
Secondly, Linux has a directory. While Microsoft structured their Exchange directory to resemble the Lightweight Directory Access Protocol (LDAP), the Linux solution uses OpenLDAP software, an open-source implementation of LDAP. To accommodate Outlook clients, we added the Exchange object classes and their noncompliant attribute names. We indexed the Microsoft-based distinguished names and created a high-performance global address list.
Like Exchange, the Linux solution has an MTA that can be managed and configured internally and doesn't need external connectors. The University of Cambridge developed the Linux MTA we use, called Exim. Exim has numerous configuration options, including file lookups, local delivery and regular expression support. In the context of the Linux MTA, users provide regular expressions to filter content coming in and going out.
In the “Exchange Replacement HOWTO”, Johnson and Mead leave the tasks of adding server-side messaging and the administrative console to the next generation of Linux developers. In this article, we explain how one could transform Exchange transports and message stores. We accomplish this in two steps. First, we capture Outlook messages and decode their TNEF objects. Secondly, we use the Exchange client extension architecture to add IMAP functionality to Outlook in its Corporate Workgroup mode.
These two steps can allow a programmer or a seasoned administrator to create an alternative service provider for Outlook and serve a number of conventional mail clients. Linux mail servers do not discriminate based on the platform one uses. One can use Netscape Mail, Outlook Express, Ximian Evolution, mutt or Pine, to mention a few of the available MUA.
Highly scalable Linux components, such as Cyrus IMAP, OpenLDAP and Exim, can replace dozens of Exchange servers on a single Intel platform. The layers of interfaces and outdated DCE components used by Exchange do not hinder Linux. With Linux on the zSeries mainframe, we can replace hundreds of Exchange servers.
If you're looking for a graphical administrative console, projects such as PHP Cyrus tools, cyrus_imap-sql, Webmin and Replex can make administration of the server a simple task.
In general, few people would consider replacing Exchange with Linux an easy task. In spite of that, our development team proved that it could be done. Hopefully, we have taken much of the mystery and intimidation out of the Exchange server.
Well, Clint confirmed that Dell was indeed going to pre-install OCS on Dell servers and offer professional services. Dell has a tremendous opportunity here since they have built a loyal following amongst IT personnel with their in-person technical support that has the option of a 24-hour guaranteed turnaround. For example, if you have a motherboard or hard disk failure, Dell will send a support technician to your office within 24 hours to fix it.
Similarly, these technicians can be sent out in the event of an OCS 2007 failure with a fast turnaround. Of course, this will require the technicians have some sort of OCS certification, so it might take some time for Dell to ramp up their OCS technicians. Also, Microsoft told me that as of the OCS 2007 launch today, you can not only order a Dell server with OCS 2007 pre-installed, but you can also order VoIP equipment that works with OCS 2007. So in essence, customers can go to Dell.com and click-to-order a complete unified communications system including VoIP phones and receive professional services as well. Sweet!
Clint commented, "Effectively they're (Dell) becoming a single source for companies to go to begin their UC journey. So you can get the hardware, the Microsoft software, integration services, the devices- so really providing the full solution there. Dell's investment and entry into this market at the launch of Microsoft Unified Communications solutions really says something about the momentum behind Microsoft and unified communications and momentum behind our software-based approach to UC as well."
Similarly, HP is also planning on offering professional services to businesses for OCS 2007 deployment. Clint said, "When we look at the services opportunity alone, that's a $7 billion opportunity in this next year - in 2008. Overall, the market represents about $45 billion by 2010. Not just the services piece, but the entire market. So there is substantial partner opportunity there and you see folks like HP really delivering value at several levels.
In other OCS news, Ericsson is announcing a GSM mobility gateway which will integrate with OCS 2007 to bring the capabilities of your office phone to your mobile phone, i.e. transferring a call, put a call on hold, conference a call, all from your mobile. Ericsson will utilize OCS 2007's VoIP call management capabilities as their core call management system.
Another bit of interesting OCS news is that Forrester today announced a study that customers will receive a 500% ROI with OCS 2007 in just three years. Finally, all of the OCS-optimized phone and headset devices will also officially launch today, including the Tanjay, Catalina, Polycom, Plantronics, GN Netcom.
Update: 1:15pm - Here's the Dell & Microsoft official announcementCompany to Deliver Microsoft Corp. Unified Communications Solution from Data Center Infrastructure to Desktop Telephony
ROUND ROCK, Texas, Oct. 16, 2007 – Dell’s rallying cry is IT simplification and today it announced new products and relationships to help customers reduce complexity and improve the productivity of myriad communications options – e-mail, fax, phone, or PC – known as Unified Communications (UC).Dell’s Unified Communications solution offers all the necessary components – desktop to data center computer systems, software, telephony and services expertise – from a Tier One systems provider to implement a UC environment. Dell has worked with Microsoft Corp. to deliver validated solutions based on the recently released Microsoft Office Communications Server 2007. The company also launched an alliance with Nortel to deliver the telephony, voice over Internet Protocol (VoIP) components and services integral to UC.
“Customers face a device deluge in order to stay connected – using separate work e-mail, phone systems and cell phones,” said Rick Becker, vice president of solutions, Dell Product Group. “And all of these systems are purchased and managed separately. Unified communications – receiving and responding to all your messages in one place – will pave the way for the next generation of productivity tools.”
“Dell is putting a stake in the ground and betting big on the Microsoft Unified Communications solutions to deliver innovative and new communications solutions for its customers,” said Jeff Raikes, President, Microsoft Business Division, Microsoft Corp. “Dell took the pain out of buying a PC, and now they’re bringing that same simplicity to unified communications.”
UC combines e-mail with telephony, voicemail, audio and video conferencing, instant messaging and SMS text messaging into a single interface. Removing the barrier between phones and computers opens a new world of powerful features; whether it is voicemails and faxes that arrive in the inbox where they can be forwarded or responded to just like e-mail, or a phone call that transforms into a video conference, Dell presents a complete, simplified solution for each customer’s communications needs.
Dell and Microsoft Office Communications Server 2007 – Modular Approach to UCDell’s long-standing relationship with Microsoft enables it to deliver a unique, modular UC solution. It combines Office Communications Server 2007, Microsoft Exchange Server 2007, Microsoft Office Communicator 2007 and Microsoft Office Outlook with UC-enabled hardware, services and telephony platforms that are validated in Dell’s labs.
Customers can implement one or all four of the modules based on their unique business needs. The four modules are:• Office Communications Server 2007 – provides presence, instant messaging and on-premise conferencing like Microsoft Office Live Meeting.• Office Communications Server 2007 – Telephony Offering – enables call routing tracking and management, VoIP call management and gateway and public branch exchange (PBX) integration.• Video and Video Conference – allows point-to-point conference, video conference and VoIP audio conference.• Exchange Server 2007 Unified Messaging – provides voicemail, e-mail and fax in Microsoft Office Outlook, and on-the-go access to the inbox and calendar through Microsoft Office Outlook Voice Access.
Dell Unified Communications solutions can be implemented quickly and easily, and with less risk than any other vendor by combining its expertise in Microsoft Windows Server Active Directory, Microsoft Exchange Server 2007 and x86 computing environments with the knowledge of its telephony and network partners into a single point of contact. Dell is one of the major systems providers participating in Microsoft’s Technology Adoption Program, which provides real-world knowledge for deploying UC in large organizations and building consistent, repeatable service practices.
Dell and NortelDell and Nortel have signed an agreement to offer customers a comprehensive UC solution leveraging Nortel’s entire Enterprise Solutions portfolio. Dell will offer a suite of professional services to support UC, such as network design, proof-of-concept, program management and on-going technical support. Additionally, Dell and Nortel have formally established joint product development initiatives.This announcement represents a unique value for customers because it combines Dell’s expertise in designing and deploying Microsoft solutions for PCs, servers, and storage with Nortel’s world-class VoIP, data networking and multimedia-conferencing solutions.
“Communications and business process are rapidly intersecting,” said Joel Hackney, president, Nortel Enterprise Solutions, “Today’s announcement with Dell underscores our commitment to accelerating the ability of today’s enterprises to realize the full benefits of moving to unified communications.”
“Early adopters of unified communications are experiencing double-digit productivity gains,” said Victor Bohnert, executive director of International Nortel Networks Users Association (INNUA). “The combination of Dell’s ability to drive performance from the desktop to the data center, coupled with Nortel’s leadership in voice over IP and networking, will further accelerate the ability of enterprises to optimize communications.”With this announcement, Dell can distribute Nortel and Microsoft Innovative Communications Alliance solutions across the United States and Canada.
“Delivering a comprehensive UC solution requires us to work collaboratively with a number of partners. Through our relationship with Nortel, we are making it easy for customers to enable a mobile workforce,” said Becker. “We are building on our ability to deliver simplified IT solutions and helping customers remove cost and complexity with a fully integrated network solution.”
AvailabilityDell’s Unified Communications solutions are available in North America today and will expand to additional regions in the coming months. For more information please visit www.dell.com/unified
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