|Exam Name||:||Specialist- Avaya Voice Self-Service Design Elective|
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|Updated On||:||February 15, 2019|
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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective
Test Code : 132-S-708-1
Test Name : Specialist- Avaya Voice Self-Service Design Elective
Vendor Name : Avaya
Q&A : 80 Real Questions
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Vapour Cloud has been hailed as one of the vital fastest turning out to be mid-market cloud voice companions in the UK, following 3000 Avaya licenses bought in the 2d half of 2018.
The digital transformation expert – also favorite for its video, community and facts storage portfolio – has experienced 500% increase in its cloud voice division during the last two years.
and as the increasing expertise enterprise looks ahead to the next 12 months, work to give four,000 Avaya licenses is already forecast for 2019.
The news comes as Vapour also publicizes a partnership with Manchester-headquartered Avaya carrier professional IPNetix. the two tech organizations are collaborating to support the pre- and put up-income providing for Vapour Cloud voice customers all through the uk.
Vapour’s CEO Tim Mercer defined: “Working closely with the IPNetix crew makes loads of feel to us. there's much more competitors than there is collaboration within the IT channel. but by means of combining complementary substances and abilities, purchasers acquire a much more cost-adding ‘equipment’ from the experts in their respective fields.
“IPNetix works so intently with Avaya, that their technical engineering advantage and insight into what’s coming subsequent from this communications colossal, is the superb addition to our proposition. we've a tremendous yr ahead of us, when it involves the omnichannel comms options we give to shoppers, and the relationships with Avaya and IPNetix are vital accessories in our onward boom.”
With internet routine earnings of ninety six%, Vapour grew by means of fifty one% in 2018 and CEO Tim Mercer aims to expand the enterprise by means of as a minimum an extra 50% over the next three hundred and sixty five days.
FULLERTON, Calif.--(company WIRE)--Altura communication solutions, an Avaya Platinum BusinessPartner, with offices nationwide, is being identified by using Avaya, a number one international provider of company communications applications, systems and capabilities, for attaining their features start specialist (SDS) certification as Implementation expert.
The SDS certification confirms that Altura has proficiency within the capabilities and qualifications mandatory for professional delivery of the entire range of implementation functions to Avaya consumers. Altura is one in every of a select group of Avaya BusinessPartners to achieve the certification.
Altura helps organizations cut back cost and efficaciously run their operation via supplying a wide range of excessive excellent voice, voice over IP, information, messaging, instant and get in touch with center purposes and options. operating across the U.S., Altura supports heaps of valued clientele including Unisys, Honeywell, Dartmouth Hitchcock medical center, New Jersey Transit, the State of latest Mexico, the State of Connecticut, and others who delight in discounts from Altura’s personalized capabilities including community evaluation, Contact middle Optimization, and lifestyles Cycle carrier and guide.
"Altura is honored to be identified by means of Avaya for our number one rated services," in response to Bob Blazek, CEO and President of Altura. "The Avaya SDS designation signifies to our valued clientele that Altura continues to lead the box in practising, developing the fundamental expertise and credentials to exceed their capabilities wants."
"Altura continues to deliver the highest stage of carrier for their purchasers," noted Carol Giles Neslund, vp, North the united states Channel earnings, Avaya. "The SDS designation is an affirmation that Altura has exhibited a record of success in serving clients and has taken their provider birth to the next level through additional working towards and entry to Avaya global services equipment and methodologies."
The Avaya SDS application has 4 areas of designation: Implementation professional for authorized Avaya channel partners, Implementation professional for capabilities-handiest channel partners, and assist professional and Integration skilled for Platinum, Gold, and Silver-licensed channel partners. participating channel partners have entry to Avaya international services and a wide latitude of other Avaya substances to assist them carry a high quality provider adventure to shoppers.
Altura communication solutions, with places of work nationwide, is one of Avaya's biggest Platinum approved company companions and a leading issuer of communique enabled solutions and skilled capabilities to organisations. For nearly two a long time, agencies all through North the usa have relied on Altura with fixing their company issues. Altura’s precise rated and trade leading provider, key strategic partnerships offering a full suite of converged voice and facts network solutions, give the optimum enterprise price to our valued clientele.
Avaya is a world chief in commercial enterprise communications techniques. The company gives unified communications, contact centers, and linked capabilities without delay and through its channel partners to main corporations and corporations all over the world. organizations of all sizes depend on Avaya for state-of-the-paintings communications that improve efficiency, collaboration, customer service and competitiveness. For more assistance, please seek advice from http://www.avaya.com.
skill stage: Intermediate repute: Being phased out
low in cost: $125 (shortest song)
abstract:This mid-stage certification is for people who combine voice networking, records networking, and purposes into effective company communications options. ACSs design, implement and guide Avaya solutions in a real world atmosphere.
initial requirements:You should hold the ACA Certification and pass one in all professional elective checks ($a hundred twenty five). choose between two tracks, Design and Implementation.Design Tracks consist of: Interactive Voice Response methods, IP Telephony, LAN, Messaging, Multimedia Contact facilities and Proactive Contact options.Implementation Tracks consist of: Interactive Voice Response programs, IP Telephony, LAN, Messaging, Multimedia Contact centers and Proactive Contact options.practising is obtainable however no longer required.
continuing necessities:Certification is legitimate for two years.
See all Avaya Certifications
dealer's web page for this certification
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Skill Level: Intermediate Status: Being phased out
Low Cost: $125 (shortest track)
Summary:This mid-level certification is for individuals who integrate voice networking, data networking, and applications into powerful business communications solutions. ACSs design, implement and support Avaya solutions in a real world environment.
Initial Requirements:You must hold the ACA Certification and pass one of Specialist Elective Exams ($125). Choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Implementation Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Training is available but not required.
Continuing Requirements:Certification is valid for two years.
See all Avaya Certifications
Vendor's page for this certification
Achieving a strong ROI on your self-service systems–such as Interactive Voice Response and enterprise voice portals–depends on having customers use them. Whether that happens is due in large part to the effectiveness of self-service design.
To dig in a little further, we decided to speak with our experts and are sharing the results. Effective design is the topic of the first in a three-part podcast series featuring Judith Halperin, principal consultant in speech engineering at Avaya. Be sure to tune in to the podcast to hear the full conversation.
Here are some highlights that I took away from the conversation:
What’s the first step? Know your users! Designing a good self-service experience for your customers starts with knowing who your customers are. Information gathered from Web, phone and other interactions can be leveraged to create profiles and segmentations for your customer base. Automatic Number Identification (ANI), such as Caller ID, can even trigger data sources to personalize the experience.
It’s important to not only study who your customers are, but understand their preferences as well.
Preferences refer to preferred modes of contact and even what type of information customers need most. For example, with customers who usually call in for account balances, you might want to begin each call with balance information. If a customer has previously chosen Spanish as their preference, the interaction might start in that language. Self-service options can also be sequenced dynamically based on previous usage and caller information or entitlements.
Providing the right level of personalization is another important design consideration. Some customers prefer more hand-holding while others may prefer that you just get out of their way. You can leverage the frequency of a customer’s interactions, usage levels and other factors to assign a customer to “expert” or “novice” support application modes.
Why is it important? “ROI!” User-centric design is key to getting caller buy in.
Keep in mind that just basing your analysis on demographics may be dangerous. Recently, I was swapping stories with a contact center design specialist, and he shared a story about how a company he was working with had designed their self-service experience to drive customers of an older demographic to voice-centric service.
It turned out that the company’s older customers actually preferred to interact via mobile devices and to self-serve via mobile applications. This is a good example of why analyzing usage levels across all engagement points and understanding customer preferences is key. As you continue to learn more about the customer needs and preferences, you can continually adjust and drive improvements into which functionalities to automate.
Many people may not like interacting with machines. But they do it. Continually making self-service systems more user-centric and the experiences more user-friendly is key to customers wanting to use them to fulfill their needs without always needing human intervention.
What do you see as keys to good self-service design? Please share your thoughts. And be on the lookout for our next podcast recap, in which we explore how to capture the benefits of self-service while maintaining a personalized, satisfying customer experience.
July 21, 2008
Wall Street, thus far, has been less than lukewarm about Convergys’ acquisition of IVR and next-generation, contact-center specialist Intervoice on July 16th. Concern arises from the fact that the company is prepared to pay $335 million in cash when it entered the quarter with only $80 million in “cash” on its balance sheet. Indeed, even though we knew that Intervoice was “in play” with a change of management and a revamped product line, we did not count Convergys as one of the prospective buyers, partly because of its cash situation and partly because Convergys has not been tremendously active as an acquiring company of late.
Investor skepticism discounts two important aspects of the Intervoice acquisition. For one, the purchase will be “accretive” for Convergys. Intervoice is, after a year in the red, a profitable company that ended its last quarter (May 31) with $112 million in cash or near cash, along with maintenance contracts that are guaranteed to bring another $95 million.
More importantly, the real value Intervoice brings to Convergys is its loyal, long-term installed base of customers. Most of them have major decisions to make as they are forced to transition from legacy, proprietary systems to the more service-oriented world of IP-telephony and open standards, especially SIP, XML (including VoiceXML and the Web).
In Opus Research’s forthcoming report, “Customer Care On Demand: Accelerating Deployment While Reducing Risk”, we show that business customers increasingly look to third-parties, like Convergys, to ameliorate the risk associated with maintaining high-quality, phone-based customer care while, at the same time, juggling IT projects often with smaller internal technical staff.
Intervoice is a Willing Seller
Contrast this acquisition with Intervoice’s string of M&A activity over the years. In its 30 years of existence, the company has kept evolving through internal product development coupled with strategic acquisitions. During the first bout with industry stagnation in 1999, the company joined its chief competitor, Brite Voice Systems, in a “merger of equals” that carried the name Intervoice-Brite. It had the effect of doubling the company’s size while eliminating its major competitor but did little or nothing to expand the market.
More recent acquisitions were designed to grow the depth and breadth of service offerings to give Intervoice customers confidence that the company was serious in its adoption of new standards and capabilities. The acquisition of Edify in 2005 brought the company more applications and services to sell into the financial services market on a new, “open” applications platform. Bringing Nuasis into its fold gave the salespeople a chance to call on the unified communications devotees among both existing clients and prospects.
Broader offerings did not fuel either the topline or bottom-line growth of the combined companies. As a result, Wall Street punished Intervoice. From its high water mark of $36 in early 2000, the company dipped as low as $1.04 in mid 2002 in the wake of certain accounting scandals. As a credit to the power of a strong installed base, the company survived and thrived a bit in the mid-2005 period, but never found the engine of growth that could propel revenues far beyond the $200 million mark.
An “End-of-Life” Partner for Intervoice
Though Wall Street may not believe it, Convergys is acquiring Intervoice on very favorable terms. Intervoice is already profitable and it entered the year with a much more coherent product roadmap and go-to-market strategy than prior years. Its customers are ready to migrate off a set of platforms that have reached “end-of-life.” Convergys, with its deeper financial resources and broader service offerings, is a more credible solutions provider and integrator at this sensitive, transitional stage.
Customers want multi-vendor solutions and Convergys is “vendor agnostic” at least with respect to ACDs where it works with Avaya, Cisco, Nortel and Genesys. Moving IVR and voice processing functions and applications into its network cloud will enable Convergys to accommodate the “standards- compliant” Intervoice platforms along with its existing infrastructure for both Web-based, live agent and automated service, including the Genesys-based SpeechPort platform.
In addition, because Convergys has strong operational history both in contact centers and back-office billing for wireless carriers, it has demonstrable experience integrating front-end systems with complex customer databases to support both billing and customer service. It is also largely indifferent to whether clients deploy solutions on their premises or in the Convergys network.
The End of “Either/Or”
Opus Research sees very positive signs surrounding the acquisition. In our forthcoming report we will show how enterprises of all sizes are looking to third-party outsourcers to solve both technical and business problems. During challenging economic times, most have selectively pared down their IT staffs, often eliminating some of the full-time positions of individuals who specialize in arcane disciplines like voice user interface design or contact center workflows.
Convergys is on a short list of voice self-service solutions providers, including Verizon Business, AT&T, IBM, EDS (soon to be HP), Qwest and a few others that will tout global scope, vendor independence and deep experience. Extending contracts with Intervoice is, by no means, a done deal, but Convergys’ Open Hosting approach gives these prospects a chance to move forward selectively by outsourcing some or all of the networking, voice processing and application processing on an “as needed” basis.
-----Don’t forget to check out ContactCenterSolutions’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International.
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DRI [1 Certification Exam(s) ]
ECCouncil [21 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [129 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [13 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [750 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1532 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [64 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [69 Certification Exam(s) ]
Microsoft [374 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [279 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]