|Exam Name||:||Avaya Voice Self-Service Design(R) Elective|
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|Updated On||:||February 22, 2019|
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• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With improved Speech Automation Capabilities, greater Scalability
SpeechTEK, ny, ny – Avaya Inc. (NYSE:AV), a number one international issuer of company applications, systems and functions, today debuted new types of its industry-main self-service software. the new enhancements make it more convenient and extra inexpensive to improve consumer carrier with speech automation, and supply a basis for the usage of self-provider to create sooner, extra productive enterprise tactics.
the brand new products, which are showcased at these days’s SpeechTEK 2007 in new york city (Avaya’s sales space #603), encompass Avaya Voice Portal four.0, the enterprise’s flagship self-provider application, and Interactive Response three.0, one of the vital trade’s most generally-deployed self-service systems. additionally unveiled changed into the new edition of Avaya Dialog fashion designer four.0, a device for setting up subsequent-era speech self-service purposes.
Self-service applications supply companies an automated strategy to client provider, enabling consumers to have better control over interactions. by means of speech-enabling self service, people can use spoken commands by the use of cellphone to relay guidance to computerized methods and finished transactions. Avaya Voice Portal makes use of Session Initiation Protocol (SIP) and web carrier technologies to let corporations integrate speech self-carrier into customer service and enterprise procedures.
The new version of Avaya Voice Portal features increased guide for the newest cyber web requisites, together with CCXML, programmable net services and VoiceXML 2.1. This creates an open, multi-supplier ambiance that speeds and simplifies the integration of speech self-provider, while decreasing its charge of deployment. Avaya Voice Portal and Dialog clothier additionally characteristic new net functions providing a quicker, more good value approach to use speech in outbound calling functions. ‘Outcall’ capabilities are important to corporations comparable to legislations companies or hospitals, which could use Avaya’s answer to extra efficiently integrate speech into an latest appointment scheduling application, and have it instantly call clients to ask them to verify appointments using speech.
Avaya Voice Portal additionally delivers scalability enhancements with a four-fold raise in the amount of simultaneous self service transactions that will also be supported per system. This reduces total cost of ownership for working self-service, and helps companies more effectively manipulate self-provider purposes throughout an entire world commercial enterprise. additionally, direct integration to SIP trunk strains helps businesses extra decrease community expenses while featuring a foundation for SIP presence in multi-media applications, such as video-based self-provider.
Avaya Voice Portal has been designed to work with Communications Enabled company approaches (CEBP) – approaches that automate the human collaboration required to conduct company. Voice Portal’s enhancements will simplify the integration of speech self-provider within CEBP, assisting to enhance the automation of tactics comparable to supply chains. for instance, Voice Portal can support notify purchasing brokers when resources run low, and ask them to answer automatic questions or deliver a standing using speech.
Avaya To aid eTelecare retain shoppers satisfied With Speech Self-provider in response to recent research from Frost & Sullivan[ ], Avaya is the 2007 market leader in interactive voice response methods, with its self-carrier solutions used with the aid of a wide range of corporations. eTelecare global solutions (NASDAQ: ETEL), a number one provider of business process outsourcing (BPO) options, is a company who is turning to Avaya to convey self-service to a lot of its shoppers. eTelecare is within the manner of imposing Avaya Voice Portal to aid clients ranging from Fortune 500® economic businesses to global expertise groups increase self-carrier capabilities (comparable to client pride surveys, menu navigation and transaction processing) using speech.
“The cost of speech in self-provider is growing as it proves to be a vital asset within the birth of stellar customer provider,” said Kris Weitz Rammer, Chief tips Officer. “Any time you can provide a consumer a human voice and a decision of alternatives, you're adding value. We consider Avaya Voice Portal will support us do that within the most valuable and efficient manner.”
As a leading outsourcer of contact middle options, eTelecare must use the finest and flexible solutions. according to Weitz Rammer, Avaya’s strategy lets them use a complete self-provider answer that may exist on a single, integrated platform. in consequence, the enterprise expects application development to be quicker and customer transactions to be sooner.
“leading companies are demanding client contact functions which may also be embedded of their customer communications procedures,” stated Joe Outlaw, most important analyst, contact core options, existing analysis.” moreover, they need to be capable of link, unlink, and re-link the functions in new approaches rapidly and inexpensively to handle new opportunities. Avaya’s Voice Portal is developed on an superior net capabilities structure in particular to aid these types of communications strategies through swift and lower-charge integrations and reconfigurations.”
more details on New ProductsIn addition to Avaya Voice Portal 4.0, Avaya nowadays delivered these new self-carrier items and tools. These items are now obtainable globally:
Avaya Interactive Response three.0 is a TDM and IP-based mostly speech self carrier utility that offers corporations the means to conform their proven self-provider structure to take expertise of the newest net and speech applied sciences, including VoiceXML 2.1, the trade usual language used to advance speech self-provider functions. in consequence, capabilities developed for Avaya Interactive Response are easily ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.
Avaya Dialog fashion designer four.0 is an Eclipse-primarily based utility building tool that enhances Avaya Voice Portal and Avaya Interactive Response by permitting corporations to accelerate building of speech self-provider in natural telephony and net functions environments. This new unlock adds aid for interacting with SIP signaling and the latest Nuance 9.0 speech technologies. IBM® speech technologies are also supported. Dialog fashion designer now helps trade-standard call handle extensible markup language (CCXML) and enhances laptop telephony integration and phone middle capabilities through superior scaling and failover points.
Avaya speakers Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology experts will take part in quite a number panels and shows. These displays include:• Which Speech equipment Are right for You? Monday, August 20, 3:00-four:00 p.m. Matt Whipple, Avaya answer Architect.
• Getting the Voice person Interface appropriate When focus Goes incorrect. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya answer Architect.
• Advances in Video & Multimedia software Design. Tuesday, August 21, 2:forty five-three:45 p.m. Val Matula, Avaya Director, Multimedia research.
• Deploying Speech applications. Tuesday, August 21, four:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.
• Watch Your Grammar when Designing the Speech customer adventure. Tuesday, August 21, four:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.
• particular situations in Voice consumer Interface Design. Wednesday, August 22, 11:forty five a.m.-12:45 p.m. David Martin, Avaya solution Architect.
• top of the line – and Worst – Practices. Wednesday, August 22, 3:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.
cognizance methodso event uses Avaya's Self-service Assistant Showcasing the possibilities Enabled via intelligent Communications and Speech Automation
o Avaya consumer overseas Speedway to spotlight How Speech Self-carrier know-how Can force customer satisfaction, sales
BASKING RIDGE, N.J., July 26 // -- Attendees on the SpeechTEK 2006 conference and exhibition will get a close examine how organizations can pressure greater clever communications the usage of speech purposes that tap the merits of a carrier-oriented structure (SOA). For this year's adventure, attendees will use a new internet services-based mostly conference assistant with speech entry that has been developed mainly for the display through Avaya (NYSE:AV) and Interactive Northwest (INI), a premier member of the Avaya DeveloperConnection software.
This 12 months's SpeechTEK adventure is August 7-10, 2006 on the Marriott Marquis in new york, N.Y. The automatic conference assistant developed with the aid of Avaya and INI for SpeechTEK uses web functions to deliver many conveniences to attendees including:
o Voice-computerized access to the convention agenda from any mobilephone.o Speech-activated directions to vendor booths.o Maps pushed to the display displays of Avaya VPN phones locatedthroughout the conference venue.o A text-message reminder to spotlight gigantic presentations andevents.o A speech-driven post-conference survey to measure delight.
"The conference Assistant software developed for SpeechTEK showcases what's possible when companies use IP-based speech know-how in a provider-oriented network," mentioned Eileen Rudden, vp and well-known supervisor, communications functions division, Avaya. "businesses can serve selected business needs by deploying greater clever functions, and contours that carry the important counsel individuals should make quicker choices and get consequences."
The utility for SpeechTEK become developed via INI, a leading interactive voice response construction enterprise and a Premier member of the Avaya DeveloperConnection program. They developed the answer the use of the Avaya Dialog fashion designer speech utility device equipment, which offers a VoiceXML-suitable Avaya Voice Portal platform that speech-allows for internet functions across incredibly dispensed corporations. Avaya and INI also deployed equivalent speech-based conference options for other pursuits subsidized with the aid of Computerworld and the international association of Avaya clients (InAAU).
overseas Speedway uses Avaya Speech applications to grow income
The newest Avaya speech self-provider applied sciences will soon help boost customer carrier and force experience-connected revenue for overseas Speedway organisation (ISC), a leading promoter of NASCAR events and other motorsport actions.
ISC makes use of functions from the Avaya consumer interaction Suite to serve the hundreds of thousands of fans who attend their hobbies each and every yr at its premier motorsports facilities nationwide, including the realm famous Daytona international Speedway, domestic of the Daytona 500®. The enterprise already makes use of Avaya outbound customer contact functions, and plans to introduce speech purposes to extra customize consumer communications.
the use of Avaya Interactive Response technology and an auto-dialer from Avaya DeveloperConnection most suitable member Viecore, Inc., ISC statistics messages to lovers from leading NASCAR drivers -- merchandising ticket availability and upgrades, hospitality applications and other event-connected opportunities. the usage of counsel that agents have gathered over time, ISC can customize outbound messages in the voice of a consumer's favorite driver. Message prompts enable purchasers to switch directly to the ISC call center the place an agent can finalize a transaction -- a capacity that may be speech-enabled in its subsequent section.
"With the outbound program at present in place, we've considered a rise in adventure-related income at our contact facilities," spoke of Tom Canello, contact center director, ISC. "hearing a driver's voice has basically made a difference, and the automatic device is terribly productive. The fan purchase adventure should be additional more desirable with the combination of Avaya's speech self-carrier."
Panels and shows address What's possible with Speech
Canello and Avaya executives will participate in panels and shows throughout SpeechTEK 2006 so one can highlight foremost practices and what's possible when speech is combined with a service-oriented architecture, net services and clever communications. these presentations include:
* SOA or SOL. Are service providers essential? Tom Hanson, senior productmanager, CRM self-service options, Avaya. August 7, 1:30 p.m.
* Retail: how to sell extra using Speech applied sciences. Tom Canello, Avayacustomer and make contact with core director, foreign Speedway. August 7,1:30 p.m.
* Strategic and administration Insights: traits Impacting SpeechTechnologies. Michael Perry, director, voice self-carrier solutions, Avaya. August eight, eleven:00 a.m.
* Avaya arms-On Demo: practising for Speech software development tools.Erik Johnson, senior engineer, enterprise communications functions,Avaya. August eight, 1:30 p.m.
* Deploying Speech purposes: VoIP and Speech. Moderated by Ted Bray,apply leader, speech consciousness and IVR, Avaya. August 8, 2:00 p.m.
* equipment and ideas: provider-Oriented architecture. Ted Bray, practiceleader, speech cognizance and IVR, Avaya. August eight, 4:00 p.m.
* Keynote Panel. Eileen Rudden, vp and frequent supervisor,communications purposes, Avaya. August 9, 8:30 a.m.
* Avaya Workshop: Streamlining business with clever Communications.Kristi Mathus, govt briefer, Avaya. August 9, 10:30 a.m.
* consumer Electronics & Multimodal: improving Speech applications viaVideo. Dave Skiba, research scientist, multimedia applied sciences, Avaya.August 9, three:45 p.m.
* SpeechTEK university: SOA Tutorial with Avaya and IBM. Ted Bray,apply chief, speech awareness and IVR, Avaya. August 9,eight:30 a.m.-12.
Avaya to reveal Speech solutions at booth #603
Avaya will use its sales space at SpeechTEK (#603) to showcase a large latitude of speech-enabled applications, development tools and features, including:
* Avaya Voice Portal, a software platform that helps a provider-orientedarchitecture and gives a sooner, less demanding method to speech-allow Webservices across enormously disbursed businesses.
* Avaya Dialog clothier, an utility construction tool that givesbusinesses a value-positive option to pace building of self-serviceapplications in each a traditional telephony and internet servicesenvironment.
* Avaya Unified communique middle, a mobility answer that helpsworkers directly entry important communications tools and information(together with electronic mail, voicemail and contacts) by way of any telephone usingsimple and intuitive speech instructions.
* Avaya international capabilities, a company of expert consultants andtechnologists providing the finished aid groups need toevolve to speech-driven self-carrier and to integrate speech into theircontact middle operations.
Avaya Inc. designs, builds and manages communications networks for more than 1 million companies worldwide, including 90 p.c of the FORTUNE 500(R). concentrated on agencies significant to small, Avaya is an international chief in comfy and respectable cyber web Protocol (IP) telephony systems and communications application applications and services.
driving the convergence of voice and information communications with business purposes -- and extraordinary through finished global functions -- Avaya helps purchasers leverage latest and new networks to achieve superior business effects. For extra advice visit the Avaya web page: www.avaya.com/.
supply: Avaya Inc.
CONTACT: Media, Jonathan Varman, +1-908-953-6432, email@example.com; or Investor, Matt Booher, +1-908-953-7500, firstname.lastname@example.org, both of Avaya Inc.
net web site: http://www.avaya.com/connected Thomas trade update
Avaya has introduced Zang Workflow, a drag-and-drop building tool for embedding communications into cellular and cloud-based functions. Zang Workflow is a part of Avaya's Zang Cloud, a communications platform as a carrier, or CPaaS.
Avaya Zang Workflow is a graphical design tool that doesn't require potential of programming languages. as a substitute, clients can drag and drop communication elements, comparable to SMS and voice, into a design tool. The carrier was first created for Avaya Breeze, a platform that lets corporations build their personal software and embed Avaya's UC functions.
Tim Banting, an analyst at present evaluation, said Avaya Zang Workflow's drag-and-drop capabilities broaden the accessibility of CPaaS past IT departments. He pointed out the service may well be utilized in other departments, akin to contact facilities and customer carrier.
In other Avaya news, the seller filed a reorganization plan previous this month as a part of its bankruptcy proceedings. The plan outlines how Avaya can cut back its prefiling debt through greater than $4 billion, maintain U.S. pension plans and restructure through a debt-for-fairness change with definite secured creditors.
Avaya has requested a may additionally 25 hearing with the bankruptcy court to agree with approval of the disclosure statement involving the reorganization plan. If the commentary is authorized with the aid of the courtroom, Avaya will distribute the statement and reorganization plan to voting creditors.
in the meantime, Avaya salary continues to decline, in accordance with preliminary fiscal effects. The vendor's second-quarter income is expected to be round $800 million, about an 11% drop from remaining 12 months's 2nd quarter. respectable fiscal consequences are anticipated in may.Edgewater Networks, Polycom companion for UC service
community facet orchestration provider Edgewater Networks and collaboration expertise company Polycom have partnered on a unified communications multilevel intelligence carrier.
The UC provider allows for service suppliers and organizations to bring together and analyze information to supply visibility into voice and video calls from the endpoint during the WAN. information may also be gathered from Polycom voice endpoints, Edgewater's premises-based intelligent side portfolio and cloud analytics engines.
efficiency concerns and safety threats will also be clinically determined and addressed centrally via Edgewater's provider handle center. The partnership between Polycom and Edgewater will include interoperability checking out of Polycom endpoints to streamline client deployments.TeleSign launches API carrier, receives got
Wholesale communications and provider capabilities provider BICS said it will purchase CPaaS provider TeleSign for $230 million. The acquisition is expected to extend BICS from a world service to an end-to-conclusion CPaaS business that offers a carrier network and communications platform. With the acquisition, Belgium-based mostly BICS can expand its attain in North the usa.
TeleSign, based in la, will proceed to operate independently as a totally owned subsidiary of BICS. The transaction is anticipated to shut on the end of the third quarter.
TeleSign has additionally released self-carrier capabilities to open its platform and permit simpler entry to communique and safety APIs for application developers.
The self-carrier capabilities enable builders to create an account, check and buy APIs and utility construction kits (SDKs) to embed into web and cellular apps with out a contract commitments or minimum transaction requirements. builders can access conversation APIs for SMS and voice, and safety APIs and SDKs for fraud chance assessment and user verification.
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Communications SoftwarePress Release Summary:
IP-based Avaya Voice Portal Software provides way to speech-enable Web services in customer service operations. Supporting Red Hat Linux Enterprise 3.0, product features license pooling and automatic failover capabilities. Centralized management gives IT supervisors single interface to manage all self-service interactions across organization. Eclipse-based Dialog Designer facilitates creation of speech self-service applications.Original Press Release: New Avaya IP Self Service Solutions Deliver Intelligent Communications Through Speech Automation - Avaya Voice Portal speech self service software drives greater cost-efficiencies, improved business continuity and simplified management across customer service operations.
- Avaya Dialog Designer speeds and simplifies development of next-generation speech applications within a service-oriented architecture (SOA).
BASKING RIDGE, N.J., Aug. 1 Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today announced the next generation of its Internet protocol (IP)-based speech self service solutions that deliver enhanced levels of customer service using the power of voice. The new Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier way to speech-enable Web services across highly-distributed enterprises. This drives new cost-efficiencies and increased business continuity through speech self service, and makes it simpler to manage a company's customer service operations.
Today, Avaya also introduced a new speech application development tool, Avaya Dialog Designer, which enables designers to speed development of speech self-service applications in a cost-efficient manner. Created for integration with Web services or in traditional environments, Avaya Dialog Designer supports both Avaya Voice Portal and Avaya Interactive Response.
"A growing number of businesses are adding speech applications to enhance customer experiences and contact center functionality. This coincides with the shift to service-oriented architectures that employ Web-based technologies to leverage a company's existing call processing, voice response and customer support systems," said Dan Miller, senior analyst, Opus Research. "As a pioneer in open IP communications, Avaya is in a leading position to help businesses gracefully migrate to the next level of speech-enabled, phone-based self service."
Avaya Voice Portal Decreases Total Cost of Ownership, Improves Application Availability and Makes System Management Simple
The Avaya Voice Portal significantly reduces the costs of deploying speech self service by using a company's existing Web services in a service-oriented architecture -- a software-based approach to integrating disparate applications based on open standards technologies. IT staff can lower total cost of ownership (TCO) by re-using existing software components and applications to more efficiently introduce speech self service. The Avaya Voice Portal also supports the standards-based Red Hat Linux Enterprise 3.0 platform, reducing overall server and training costs associated with speech deployments.
Higher availability -- which is the continuous, reliable and secure operation of critical applications -- is achieved through the unique IP-based architecture of Avaya Voice Portal. The software features license pooling and automatic fail over capabilities, delivering greater business continuity of self service at a lower cost by eliminating the need to over-provision, or purchase extra licenses, to help ensure survivability. For instance, if a media server fails in one part of a business, licenses and workload are automatically distributed to other servers, giving customers more consistent 'always-on' access.
The Avaya Voice Portal also contains simplified management and integration capabilities tailored for globally distributed enterprises. Higher scalability now gives IT staff a more flexible way to deploy speech self service from as low as one port (i.e. speech interaction) to thousands of ports. Centralized management capabilities simplify administration by giving IT supervisors a single interface to manage all self service interactions across an entire organization.
For developers, the Avaya Voice Portal includes the new Dialog Designer, an Eclipse-based application development tool that allows designers to more easily and efficiently create new speech applications. Eclipse is a technology framework that enables Dialog Designer to interoperate with a broad range of standards-based development tools, letting designers use their preferred languages to create applications. Dialog Designer also features a common VoiceXML 2.0 browser for use with Avaya Voice Portal and Interactive Response, helping reduce design risks caused by browser incompatibility.
The Avaya Voice Portal and Avaya Dialog Designer are part of the company's Customer Interaction Suite, a core component of Avaya's family of IP-based MultiVantage(TM) Communications Applications. These new products will be showcased at SpeechTEK 2005 in New York City, August 1-3 at Booth #603.
New Avaya Solutions Speed Development and Deployment of Speech Applications for Gold Systems, Language Line Services
The market for speech automation is growing at a brisk rate, with research firm Datamonitor estimating that spending in North America and EMEA will grow to roughly $1.6 billion by the end of 2009.
A company participating in early trials of the Avaya Voice Portal and Dialog Designer is Gold Systems, an independent software vendor that creates self service software for Fortune 1000 companies, including the insurance, financial services, retail and utilities industries and for large government agencies. Gold Systems is a member of the Avaya DeveloperConnection program, which promotes development of third-party products compatible with Avaya solutions.
In field trials of Avaya Dialog Designer, Gold Systems developed a trial speech application to automate order status inquiries for a large online bookseller.
"We found that Dialog Designer gave us great flexibility as we worked with the bookseller's Web service," said Herb Morreale, chief technology officer for Gold Systems. "Dialog Designer automatically determines the types of information available through a Web service and enables us to easily write the code needed to get to that information, and share it with a caller via speech."
Another company undergoing trials of Avaya self service is Language Line Services, which provides on-demand over-the-phone language interpretation services 24/7, in over 150 languages, for consumers and businesses. Language Line is trialing Avaya Voice Portal to meet their customer needs around the world.
"Avaya Voice Portal delivers the high-availability and multilingual capabilities that are key to our support of customers and Interpreters located around the globe," said Thomas Sterns, director, Advanced Technology Development for Language Line. "The ability to distribute voice self service support across our contact center infrastructure helps ensure callers successfully and quickly reach our Interpreters anywhere they are located around the world -- whether in our contact center or taking calls from home."
"Avaya Voice Portal enables businesses to bring the power of voice to self service solutions -- a critical element of customer service in an 'always on' world," said Eileen Rudden, vice president and general manager, Enterprise Communications Applications Division, Avaya. "With advanced levels of open standards support and high availability, the Avaya Voice Portal gives businesses all of the tools required to develop and deploy more intelligent speech self service that makes customers more satisfied and businesses more profitable."
Standards Support and Platforms for Avaya Voice Portal and Dialog Designer
The Avaya Voice Portal and Dialog Designer support many of the most common software standards including Java2, JDBC, Java Servlet, Web Services Description Language (WSDL), SOAP and XML.
The Avaya Voice Portal runs across Session Initiation Protocol (SIP) and H.323 compliant media gateways, as well as traditional TDM architectures. It can be deployed on IBM WebSphere Application Server, Apache Tomcat, and other Java2 based services. Its distributed high-performance VoiceXML 2.0 media-processing software runs on any certified Red Hat Linux Enterprise 3.0 Intel or AMD platform. Also supported are standard speech engines through the MRCP standard. MRCP standard engines include IBM WebSphere Voice Server and the ScanSoft Open Speech Recognizer.
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com/
Investor, Matt Booher, +1-908-953-7500, email@example.com, both of Avaya Web site: www.avaya.com/Related Thomas Industry Update
One of the most challenging implementation tasks for an implementation engineer or application developer is getting the client stake holders to agree on customer audio prompts! Having implemented hundreds of call center solutions, having to wait for the client to get their IVR scripts together is the “black hole” of project management. So many other parts of the enterprise have their finger prints on the content of a customer voice prompt. From the call center managers to the legal department, everyone wants to comment on this implementation detail.Voice Prompts can be a “speed bump” in your deployment timeline!
For the implementation engineer, it is without doubt the speed bump that slows down project readiness! Often the prompt is a source of data collection for “self navigation” through the “call tree” or IVR front end. “Thanks for calling, Press 1 for this and 2 for that” has some hard coding detail that can be easily effected by a simple prompt change!
Thankfully AWS has an embedded service that provides text to speech functionality. This means an implementation engineer can move ahead by popping prompts with text that can easily be changed as the rest of the enterprise catches up on prompt content, format and voicing. This service named POLLY, is a more than useful service and has been a life saver in more than one “instance”, excuse the pun!Polly Programmatically?
Polly is not only useful for creating test prompts until the content and format can be reduced to a script that a professional voice artist can record, it can be used “programmatically”. For example, Dextr has an embedded application for automating closings, regardless if they are scheduled holidays or “ad hoc” closings for a team meeting called by a CSQ supervisor. Dextr will allow you to not only setup the calendar and time of a closing, but will enable you to enter the text content of a prompt to be played to the caller during the closing. This might be a custom greeting for a holiday (i.e. we are closed for Christmas, or Veterans Day) or an on the fly prompt for an ad hoc meeting.Polly Prompts on demand!
Many times, it is necessary to create a prompt on the fly! Maybe you want to personalize a prompt by adding the callers name, or some customer specific attribute like an appointment time, or order number. Common applications like reading back a bank balance are also made more flexible by using Polly. Not just speaking back account balances, but making the call flow and content in an AWS Connect instance programmatically customized on the fly, and unique for each caller.
This strategy is a win/win for all stakeholders! It enables a more rapid deployment of a call center context while enabling greater flexibility in the design, deployment and management of prompts. Enabling Polly as a service inside your AWS Connect call center instance is an essential part of your implementation tool box and a software application development engineers best friend!
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