|Exam Name||:||IBM Lotus Sametime Unified Telephony Sales Mastery|
|Questions and Answers||:||33 Q & A|
|Updated On||:||April 19, 2019|
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000-m240 exam Dumps Source : IBM Lotus Sametime Unified Telephony Sales Mastery
Test Code : 000-m240
Test Name : IBM Lotus Sametime Unified Telephony Sales Mastery
Vendor Name : IBM
Q&A : 33 Real Questions
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October 22, 2008 09:02 ET
ARMONK, big apple--(Marketwire - October 22, 2008) - IBM (NYSE: IBM) today introduced that world Hyatt service provider will standardize on IBM Lotus Notes and Domino and Lotus Sametime application for unified communications and collaboration among its heaps of personnel and its 365 managed, operated and franchised hotels in forty five countries. The deal contains electronic mail, doc sharing, calendaring and the potential to mix unified communications and collaboration throughout a number information expertise (IT) environments to make it less difficult to discover, reach and collaborate with personnel and valued clientele.
"We need to allow our buddies to be extra collaborative and versatile with open equipment which have the ideal return on funding. here's why we selected IBM's collaboration software," pointed out Cliff Tamplin, vice chairman of IT, Infrastructure and Operations, global Hyatt enterprise. He brought, "it's simpler and faster to share files and schedule conferences the usage of the on line tools from IBM."
global Hyatt is rolling out IBM Lotus Notes version 8.0 application to its North American hotels this yr and its international lodges in 2009 in order that it will possibly reap the advantages of the technology named by many shoppers as "the laptop of the longer term." the brand new application points developed-in net 2.0 capabilities corresponding to composite purposes, which draw their functionality and uniquely mix information from several distinct sources and live textual content. are living textual content allows Lotus Notes to recognize patterns in textual content in any document and then function actions on that textual content. Examples consist of mapping an tackle, looking up a name in a corporate listing, checking a stock, looking up a component number, checking a flight reputation, and monitoring a kit.
The IBM Lotus Notes software has an easy-to-use interface, allowing Hyatt's personnel to immediately access their e-mail and calendar entries. in this latest version, Sametime speedy messaging is developed correct into the main monitor, correct subsequent to the electronic mail in-box. hotel staff can also take knowledge of the software's message remember function, which makes it possible for them to recall e-mails despatched to the incorrect recipient or which comprise the wrong guidance. in addition, global Hyatt worked with IBM to provide its team of workers entry to team rooms, which might be repositories where documents may also be stored and retrieved through person communities via Lotus Notes.
international Hyatt is also making the newest IBM Lotus Sametime performance available to all of its personnel worldwide if you want to all be on the identical equipment. When absolutely deployed in 2009, 25,000 world Hyatt personnel will use Sametime edition eight software to talk with their coworkers, companies and suppliers, via varied media reminiscent of instant messages, visuals and voice. global Hyatt bought IBM Sametime internet conferencing licenses as well, in order that company offices and resorts can now host conferences online. moreover, Sametime application can with ease interface with different regular quick messaging methods reminiscent of Yahoo! Messenger and AOL quick Messenger.
"IBM is defining and delivering the next-era collaboration environment that allows you to aid individuals drive more suitable business effects within the global economic system," observed Bob Picciano, standard supervisor, IBM Lotus software. "world Hyatt enterprise has invested in its individuals via establishing a tradition of collaborative innovation. through this investment, Hyatt personnel will adventure the way forward for work -- nowadays."
world Hyatt is not by myself in settling on IBM Lotus utility for its unified communications. IBM Lotus Notes and Domino has grown to one hundred forty million licensed users worldwide, has improved its consumer base throughout small- and medium-sized agencies, and is used via more than half of the biggest a hundred businesses on the earth, and 80 p.c of the desirable 10 world businesses in banking, telecommunications, aerospace and defense, buyer items, electronics, coverage and prescription drugs. Lotus Sametime, IBM's business-leading unified communications and collaboration platform, has more than one hundred million clients. It has been bought via 29 of the world Fortune 50, 12 of the accurate 15 international banks, eight of the excellent 10 worldwide pharmaceutical organisations, and 4 of the 5 most ecocnomic corporations on the planet. An Osterman research file* states that IBM Lotus Sametime is the no 1 rapid messaging utility used by means of enterprises. For extra counsel, visit www.ibm.com/lotus.
About world Hyatt agency
global Hyatt service provider headquartered in Chicago, Illinois, is likely one of the world's premier lodge agencies. The inns owned, operated, managed or franchised by way of its subsidiaries give genuine hospitality to guests in 45 international locations through a dedication to customized service, cultural relevance, and the ambiance. international Hyatt subsidiaries own, function, control or franchise greater than 365 motels and resorts global under the Hyatt™, Hyatt Regency™, Hyatt lodges™, Grand Hyatt™, Park Hyatt™, Hyatt region™, Hyatt Summerfield Suites™ and Andaz™ manufacturers with extra residences beneath building on five continents. global Hyatt organization is additionally the owner of Hyatt holiday ownership, Inc., operator of Hyatt holiday membership®. The success of world Hyatt is pushed by means of the dedication and power of the hundreds of men and women around the world who provide first rate carrier to inn visitors. From the U.S. and Canada, reservations for any Hyatt inn worldwide may well be obtained with the aid of calling 1-800-233-1234 or travelling www.hyatt.com.
Editor: IBM additionally announced these days that it has prolonged its most standard application, Lotus Notes, to new markets via delivery as a hosted service, Lotus Notes Hosted Messaging. For greater suggestions, visit http://www.ibm.com/press.
*supply: Osterman analysis, "Presence, IM and true-Time verbal exchange traits, 2008-2011, An Osterman research Multiclient file," September 2008.
ORLANDO, FL and PLEASANTON, CA--(Marketwire - 01/31/eleven) - At Lotusphere 2011, Polycom, Inc. (NASDAQ:PLCM - information), a worldwide chief in unified communications (UC), nowadays announced that it has been awarded the IBM® Lotus Award within the improving company value via UC2™ solutions class for the seventeenth annual IBM Lotus Awards. This award acknowledges the solution that almost all quite simply leverages IBM Lotus Sametime functions and open architecture to increase a strategic company procedure. Polycom received the award for its ingenious solution Polycom® Unified Collaboration for Lotus Sametime, which it's demonstrating this week on the Lotusphere 2011 conference in Orlando, Fla. (booth no. 509/510)."Our built-in solution with IBM is resonating out there with both channel companions and shoppers," pointed out Garry Reichert, Polycom vice president of international strategic alliances. "Polycom is honored to obtain the IBM Lotus Award for the UC class. Unified communications and collaboration is set making it easy for people to discover, join and collaborate with others. Polycom's integration with the IBM UC2 environment puts our potent, productivity bettering video collaboration tools only one click on away in the Lotus applications hundreds of thousands of individuals use each day."Extending true-Time Collaboration Capabilities of IBM Lotus Sametime Polycom Unified Collaboration for Lotus Sametime extends the true-time collaboration capabilities of Lotus Sametime by using enabling clients to participate in high-definition (HD) video and voice conferences without delay from their Lotus Sametime connect customer. A server-side plug-in integrates the capabilities elegantly into the common presence-enabled user interface, allowing individuals to effectively join head to head with colleagues, companions and consumers scattered throughout different areas to share tips and resolve issues straight away, resulting in larger productivity and lessen costs through reduced trip.Leveraging latest programs and Open standards for improved ROI The solution combines the main HD efficiency of Polycom very own and room telepresence solutions and the flexibleness and scalability of Polycom's UC clever Core infrastructure and at the moment supports Lotus Sametime unlock eight.5.1. with the aid of permitting consumers to leverage present Lotus Sametime and Polycom investments and by using aiding open requirements and native interoperability with tens of millions of requirements-based mostly telepresence and video conferencing methods in use these days, The Polycom Unified Collaboration for Lotus Sametime presents consumers more advantageous flexibility and funding protection and helps force more desirable return on funding (ROI).Streamlining Collaboration for groups all over Momentum for the built-in answer is constructing with a few significant consumers already in early tiers of deployments. as an example, a large monetary features establishment selected Polycom Unified Collaboration for Lotus Sametime to increase collaboration and working towards among its geographically dispersed areas and personnel, to in the reduction of costs through cutting back trip fees, and, ultimately, to greater serve its purchasers. in a similar fashion, a number one pharmaceutical company that uses Polycom visible communications extensively these days is deploying Polycom Unified Collaboration for Lotus Sametime to drive even more advantageous use of visible communications throughout the company and foster a more collaborative tradition.HB Communications is a number one technology solutions provider for unified communications, collaboration and audio-visible device integration. As a mid-market business with over 350 employees in Connecticut, Massachusetts, manhattan and New Jersey, HB has deployed Polycom's Unified Collaboration for Lotus Sametime to aid improve customer provider and raise earnings and profitability through more desirable communique and collaboration amongst its sales and operations groups."Having instant access to Polycom telepresence and video conferencing from inside Lotus Sametime is growing tighter alignment between our teams," talked about Ted Thompson, vice president of expertise at HB Communications, Inc. "The potential to without delay resolve issues and make faster selections among our places and mobile teams is leading to more suitable aid, service and outcomes for our consumers. we are saving fees on travel, nonetheless it is the superb have an effect on on our customers and our final analysis that remember most."Availability The Polycom Unified Collaboration solution for IBM Lotus Sametime is now available through certified Polycom channel partners. more counsel is obtainable at http://www.polycom.com/IBM.About IBM Lotus Awards The IBM Lotus Awards appreciate remarkable IBM PartnerWorld contributors that specialize in Lotus application solutions and have excelled at presenting exceptional products, imaginitive options and advanced capabilities to purchasers. For the 2011 Lotus Awards, over hundred of purposes had been acquired from many nations world wide.About Polycom Polycom, Inc. is a global chief in unified communications solutions with industry-leading telepresence, video, voice and infrastructure solutions built on open standards. Polycom powers smarter conversations, remodeling lives and corporations international. Please talk over with www.polycom.com for greater counsel or connect with Polycom on Twitter, fb, and LinkedIn.© 2011 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" emblem and the names and marks linked to Polycom's items are logos and/or service marks of Polycom, Inc. and are registered and/or ordinary legislation marks in the united states and a number of other nations. All different trademarks are property of their respective house owners.photo accessible: http://www2.marketwire.com/mw/frame_mw?attachid=1495388
ORLANDO, Fla.--(company WIRE)--Avistar Communications enterprise (www.avistar.com), a leader in unified visual communications options, nowadays announced three new options for Lotus Sametime clients at IBM's Lotusphere convention. The solutions introduced at Avistar’s booth #808 encompass:
Stephen Epstein, CMO, Avistar, noted, “Avistar can provide excessive excellent, scalable and requirements-primarily based ‘all-application’ options that unify the computer visible communications journey, each on traditional and/or virtual infrastructures. At our booth, Lotusphere attendees can see Lotus Sametime working in a VDI atmosphere, with an HD computer videoconferencing endpoint this is interoperable with both SIP and H.323 rooms, and with an all-utility MCU that offers continual presence multiparty videoconferencing at fraction of the charge of a hardware-based mostly MCU. Our portfolio now contains three pleasing options that use application requirements and creativity to unify and lengthen the desktop videoconferencing journey for Lotus Sametime users.”
ilink, a issuer of telephony integration solutions based mostly in Germany, is an Avistar technology companion. based on Carsten Gericke, CEO, ilink, “Avistar offers a market leading, greatest can charge-to-efficiency, and wonderful utility-primarily based videoconferencing architecture. ilink possesses years of integration adventure with the IBM Lotus Sametime platform. collectively ilink and Avistar have developed and integrated an impressive and least expensive ‘all-software’ MCU this is seamlessly integrated with the Lotus Sametime solution. This allows for users to leverage their investment in Lotus Sametime while decreasing their MCU and multiparty videoconferencing fees.”
About Avistar Communications organisation
Avistar (AVSR.PK) is an innovation chief in the unified visible communications industry, with more than 15 years of adventure presenting proven enterprise-category computing device videoconferencing technology. Avistar’s solutions are used across a large spectrum of industries with deployments ranging in size from 30-35,000 users. Avistar’s know-how also helps to vigor options from IBM, LifeSize, Logitech and many other main unified communications companies, while providing end-person videoconferencing options to one of the most world’s biggest organisations, in additional than 40 countries. For more assistance, please talk over with www.avistar.com.
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Microsoft has been promoting its Office Communications Server (OCS) 2007 as the next big thing in unified communications (UC). Some say OCS is the only future for UC and cannot be ignored. The enterprise has to evaluate the OCS's capabilities and how they deliver UC and integrate with the enterprise's existing communication infrastructure, especially the PBX. But then there is IBM's Lotus SameTime to consider.
IBM Lotus SameTime is a competitor to Microsoft's OCS. There are about 20 million SameTime licenses. IBM and Microsoft are promoting their respective products with increased capital expenditures and sales and marketing efforts. There are many differences between OCS and Lotus SameTime. The IBM focus is to integrate with PBX vendors, not replace them, which appears to be Microsoft's ultimate goal. However, when the partner company's integrated solutions are included, there is much less difference. The enterprise should compare the two offerings, not just go with OCS. The focus of this tip is on Lotus SameTime, not OCS.
One of the first differences is that Lotus SameTime integrates with Outlook and other Microsoft applications. The reverse is not true; OCS does not integrate with Lotus SameTime. A limitation of Lotus SameTime is that it does not support voice and video traffic from the Internet but is designed to work only over the enterprise LAN/WAN. Lotus SameTime does not offer a softphone capability like the proprietary Office Communicator 2007. IBM announced SameTime Unified Telephony in 2007. This will deliver a softphone capability, multipoint IP voice, and integration with different vendors' PBXs.
A major advantage of Lotus SameTime is that it is built on the Eclipse framework, an open software development and runtime framework. Eclipse is supported by Oracle, Sybase, Motorola, BEA, Nokia, Intel and Actuate. This allows Lotus customers to expand, extend and/or embed other UC capabilities within the enterprise's business application. It also supports multiple IM federations with AOL, Yahoo, GoogleTalk and Jabber-based IM systems.
Another advantage is IBM's approach to operating systems. It can run on multiple platforms, IBM's pSeries AIX and i5/OS iSeries, Microsoft Windows XP and Server 2000/2003, Sun, Linux (Red Hat and Novell), and Apple operating systems.
The components of the Lotus offering are:
The Lotus platform is not a PBX replacement, which is what Microsoft seems to be moving toward. IBM embraces the PBX vendor products as well as other third-party functions. Lotus does not include telephony, presence or softswitch functions. The OCS telephony presence cannot work with PBX-connected phones. There is no evidence yet that IBM will try to encompass the telephony functions in future offerings.
IBM Lotus offers two ways to integrate with a telephony vendor's systems. The telephony vendor can develop applications using the SameTime Application Program Interface (API) and Eclipse. The second approach is to use the standard call control interface, Telephony Conferencing Service Provider Interface (TCSPI).
One of the issues is the list of UC functions that Microsoft and IBM include in their definitions. Here are the features that both OCS 2007 and Lotus SameTime 8.0 support:
This list may not include all of your enterprise's definitions of UC, but it does cover what Microsoft and IBM support. There are definitely UC features that other vendors will offer. OCS and Lotus SameTime are good building blocks, but neither is the complete UC picture.
For those who can access the VoiceCon site, there is an excellent presentation entitled "Choices in Unifed Communications Solutions: Comparing Microsoft Office Communications Server 2007 to IBM Lotus SameTime 8.0." The presentation was created by Brent Kelly of Wainhouse research.
About the author:Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia.
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October 14, 2010
I recently attended an event that included presentations from IBM, ShoreTel and ScanSource, a value-added distributor, about a new unified communication and collaboration solution, ShoreTel for IBM Foundation. The solution set is for small- to mid-size businesses (SMBs) with five to 500 employees, and is designed to reduce computer system management complexity. This comprehensive approach incorporates the requisite IT solutions combined with UC as a turn-key package that is very easy to set up.
IBM Foundation for Smart Business
The solution includes IBM Lotus Foundations Start, which has all SMB infrastructure requirements, including collaboration tools, Lotus Notes and Domino, central file and print management, firewall, anti-virus, anti-spam, Virtual Private Network (VPN), backup and disaster recovery, office productivity tools, automated system updates, the ability to use Linux, Domino, and Microsoft Windows apps, etc., with a single point of contact for support.
IBM Foundation Reach
As depicted in Figure 1 above, the solution also includes IBM Lotus Foundation Reach, which is IBM Lotus Sametime. This is the IBM UC integration point for ShoreTel's UC communication technology that delivers a complete office applications and communications suite for small enterprises. It combines a small business appliance, presence awareness, instant messaging and VoIP telephony in an “out-of-the-box” integrated solution. Foundation Reach is an add-on to Start.
The server is an appliance that is autonomic, with self-healing capabilities along with rich backup and data recovery operations. For the user, it’s plug and play with remote access for management and administration. Setting up a new ShoreTel phone user is a snap: once a user is set up with an extension and email address, an e-mail is sent with instructions to set up voice messaging and personal settings. This is accomplished in a matter of a few of minutes by the user.
IBM Lotus Symphony
Note: I downloaded the latest version of IBM Symphony 3 which is in public beta and so far has worked well for typical office application requirements.
Built on the powerful voice capabilities of their IP phone system, ShoreTel provides fully integrated video, instant messaging, video conferencing, advanced mobility, presence and collaboration capabilities.
ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony.
The UC platform integrates multiple facets of communications into a single distributed architecture to provide a range of capabilities:
Call Control is the foundation of the platform and the flagship of the ShoreTel architecture. Embedded in the highly reliable ShoreTel Voice Switches, ShoreTel’s call control is provided as a true distributed application. Each voice switch hosts the application, services all of its associated users and network interfaces, and works with all other voice switches to create the complete solution.
Applications, including unified messaging, account codes, and others, are integrated into the core platform and deployed at either a central location or distributed to all sites.
ShoreTel’s built-in distributed workgroups feature provides basic ACD functionality that is ideal for informal call centers. Simple call routing, overflows, announcements, historical reports and real time alerts are built into the core platform.
Instant messaging (IM), collaboration and conferencing are delivered by ShoreTel’s Converged Conferencing software and round out the UC platform capabilities.
ScanSource is a leading, value-added distributor of communications products and a sales unit of ScanSource Inc. ScanSource Communications is offering the total UC solution, named ShoreTel for IBM Foundation, to its reseller partners. The solution includes the IBM Lotus Foundations Reach, an appliance designed for small to medium businesses (SMBs) that customizes and extends the IBM Lotus Sametime UC and collaboration capabilities, as well as the ShoreTel UC products. ScanSource Communications has the ability to integrate the entire UC solution for resellers looking to offer an all-in-one IT, communication and collaboration service to their end-user customers. By implementing this UC solution in the workplace, end users can better access people and information, improving productivity and efficiency.
ScanSource Communications brings an integrated unified communications (UC) solution from IBM Lotus Foundations Reach and ShoreTel to resellers.
For more information about IBM and ShoreTel or other vendor products, contact firstname.lastname@example.org.Ed LaBanca, a veteran of the telecommunications industry with more than 30 years of experience in product design and management, writes the Enterprise & Contact Center Communications column for unified communications. To read more of Ed’s articles, please visit his columnist page.
Edited by Tammy Wolf
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