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000-M64 - Lotus Sametime Technical Sales Mastery - Dump Information

Vendor : IBM
Exam Code : 000-M64
Exam Name : Lotus Sametime Technical Sales Mastery
Questions and Answers : 46 Q & A
Updated On : December 13, 2018
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000-M64 Questions and Answers

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000-M64 Lotus Sametime Technical Sales Mastery

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000-M64 exam Dumps Source : Lotus Sametime Technical Sales Mastery

Test Code : 000-M64
Test Name : Lotus Sametime Technical Sales Mastery
Vendor Name : IBM
Q&A : 46 Real Questions

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IBM IBM Lotus Sametime Technical

comfortable, 3D assembly provider Now attainable with Lotus Sametime | killexams.com Real Questions and Pass4sure dumps

personnel at Manpower, Raytheon, Northeastern college, and Northcentral Technical college have pilot proven IBM's new 3D meeting carrier which is purchasable now.

IBM today announced that a brand new service, virtual Collaboration for Lotus Sametime, is now obtainable. The carrier makes it possible for Lotus Sametime clients to set up and use digital meeting areas securely at the back of-the-firewall with avatars.

also known as "Sametime 3D," this provider become created with the aid of IBM research and made in its building labs.

agencies in plenty of industries starting from aerospace and defense, consumer items, staffing, manufacturing, and training, including Manpower, Northeastern institution, Northcentral Technical college, and Raytheon participated in Sametime 3D pilots over the remaining six months.

Findings from a contemporary survey by using IT analyst firm ThinkBalm, say there's a growing business need for immersive applied sciences corresponding to digital environments. It noted that greater than half of enterprise respondents expect to gain a favorable complete financial advantage from immersive applied sciences this 12 months. greater than half of respondents referred to that immersive expertise became less high priced than alternative alternate options like net conferences and conferences that involve airplane and lodge costs. Ninety-five percent of survey respondents pointed out enabling americans in disparate locations to spend time collectively is a vital advantage of their contemporary initiatives.

"college college students love to learn and meet in digital worlds. youngsters we are able to already behavior category via different worlds, there's little lecture room manage or safety. Instructors can't always inform who is latest," mentioned Chet Strebe, Chief counsel Officer, Northcentral Technical faculty in Wisconsin, which presents on line lessons and has students globally.

"With IBM's new virtual assembly provider, teachers could be able to tell which college students are existing and more advantageous handle the environment." The faculty envisions the usage of the carrier for cross-campus conferences and presentations.

the use of Sametime 3D, people can select colleagues from their Lotus Sametime contact list, after which invite them to participate in a digital assembly. contributors can meet in a boardroom, an auditorium or a collaboration house.

as soon as they enter the digital meeting, avatars can use text or voice chat, or each, to communicate. they could then share shows or other materials, and take notes using virtual flip charts. within the collaboration area, they can share ideas and other information on a brainstorm wall. participants can then shop, replace, prioritize and vote on this suggestions. content can also be imported and acted upon each in and out of the virtual meeting space.

"digital Collaboration for Lotus Sametime is part of IBM's ongoing work to redefine the nature of on line meetings," spoke of John Allessio, vice president, IBM utility functions for Lotus. "even if through improvements to web conferencing capabilities or with equipment such as VCS, IBM is offering new methods to engage and collaborate, making conferences more valuable and productive. The timing is best for this new providing because it facilitates effective conferences and brainstorming with out the time and fee of commute."

moreover, IBM is working with Vivox to supply enjoyable, optional, and integrated voice capabilities the use of Voice over internet Protocol (VoIP). The voice would be spatial in nature, which means that as contributors in a gathering circulate nearer or further faraway from each and every different, the voice gets louder or softer, similar to in actual existence.

more than 2,500 IBM personnel have voluntarily registered to look at various this out for the reason that February, as part of the IBM technology Adoption software. conferences have been held by way of development, human elements, and product planning groups. basically any meeting which requires co-advent of content material through a group of individuals can improvement from this potential, and IBM personnel proceed to discover new makes use of for these equipment.

IBM is within the forefront in exploring digital worlds. IBM researchers, consultants, and builders global are setting up and providing new methods of researching, participating and doing business in virtual worlds. IBM is assisting consumers to increase their digital world options, and is proposing them with choices that allow adopters to superior collaborate. furthermore, IBM is leading an initiative to aid increase compatibility between disparate virtual worlds. IBM additionally uses digital worlds to conduct research, host movements, and to welcome new employees.

digital Collaboration for Lotus Sametime is an IBM application carrier for Lotus offering. Lotus Sametime 8.0.1 or later is required to use the plug-in, although, there is also internet-interface attainable. For an inventory of system requirements talk over with www.ibm.com/software/lotus/ser … ces/vc4sametime.html .

source: IBM

explore further: IBM Creates application for holding Face-to-Face conferences in digital Worlds


IBM rides the immediate messaging wave | killexams.com Real Questions and Pass4sure dumps

With its Lotus Sametime line-up, IBM is trying to use fast messenging and "unified communications" to reel in new consumers from new places, starting from small companies to Microsoft Outlook mail environments. Will the strategy pay off?

With new strikes in quick messaging and the broader class of "unified communications," IBM is trying to entice customers from outside of its normal Lotus Notes atmosphere -- and it appears like this method could be working.

while IBM's Lotus Sametime IM and collaboration utility has been in the market for a decade now, one-third of the consumers IBM has picked up over the last 12 months hail from Microsoft Outlook or different non-Notes mail environments, noted Adam Gartenberg, IBM senior offering manager for real-time and crew collaboration, in an interview with BetaNews.

As could be expected, one of the vital largest information popping out of this week's Lotusphere convention is around upcoming enhancements to Notes such because the beta 4 version of Lotus Symphony, a new crossplatform application development ambiance for Notes.

but IBM is also spending a lot of time on talking up Lotus Sametime superior and Lotus Sametime Unified Telephony, two items first unveiled final summer season and now slated for beginning later this yr.

"We're seeing very mighty pastime in IM and precise-time collaboration. These are unexpectedly growing areas," he advised BetaNews.

Gartenberg acknowledged that, on the Microsoft side, Sametime competes most without delay in opposition t Microsoft LCS/OCS (reside Communications Server/workplace Communications Server).

however as one large aggressive electricity, he pointed out, is that Lotus Sametime works in many more operating environments than Microsoft home windows on my own.

The Sametime IM customer is accessible for Linux, Apple Macintosh, and windows. On the server facet, Sametime rapid messaging can also be run in any of these three environments, along with sun Solaris, IBM AIX, and IBM's i5 operating device.

Like different Sametime choices, the brand new Sametime superior and Unified Telephony products are aimed at once at interior communications inside groups, as opposed to use among consumers, Gartenberg brought up.

however, he added, IBM offers each Session Initiation Protocol (SIM) and Extensible Messaging and Presence Protocol (XMPP) gateways to let Sametime users do IMing with users of purpose or MSN Messenger, as an instance.

Yet reputedly according to a wider effort at IBM to benefit enhanced penetration amongst small-to-medium-sized corporations (SMBs), IBM is focused on Sametime at small and big agencies alike.

additionally at Lotusphere this week, as an example, Lotus is rolling out Lotus Foundations, a Linux-based mail and collaboration platform mainly designed for smaller organizations.

within the IM house, Lotus' new Sametime superior product, now scheduled for start with the aid of the conclusion of March, comes with equipment supposed to let users immediately start new communities and locate others with knowledge in certain areas.

Gartenberg informed BetaNews that, inner IBM, a co-worker of his with a technical query about his Blackberry handheld used Sametime advanced to launch a "Blackberry community," and that the person who posed the query then received a extremely helpful answer lower back from yet another IBM employee inside just a few minutes.

Sametime superior will additionally encompass a persistent chat feature -- corresponding to those already purchasable in some customer-oriented IM interfaces -- which allows for clients to come back to a chat session even after logging out and then logging returned in to IM. The persistent chat feature additionally maintains a written log of the IM conversation.

Sametime Unified Telephony, nonetheless, is designed for dealing with mobile calls from inside the Sametime instant messaging environment, inside companies which are set up to support this form of functionality.

both products make use of "presence," or place, recognition in Sametime. for example, individuals working in places where Unified Telephony is installed should be capable of set up guidelines that allows you to route all their cell calls to a mobile phone, or a good way to route incoming calls to a co-employee if their calendars display that they're in a gathering.

besides the fact that children these capabilities are a bit comparable to those in Jabber and XMPP, for example, Sametime uses its own IM protocol which additionally supports presence recognition.

"Our presence consciousness has been in there from the beginning, for the past ten years," Gartenberg pointed out.

Sametime additionally offers constructed-in encryption, a capacity that, in accordance with Gartenberg, makes it especially everyday in safety-sensitive industries such as banking.

With its Sametime line-up, IBM does appear to be making the most of some booming markets, on account that analysis via some analyst companies is additionally resulting in predictions of high boom. in one contemporary examine, for instance, the Radicati group predicts that revenues from all IM segments will bounce from $203 million in 2007 to $530 million in 2011.

Radicati divides the IM market into four distinct segments: business IM; public IM; IM valued clientele; and IM management/security.

in terms of business IM, researchers determined that adoption is being driven by components that encompass "immediacy of use" and the "benefits of neighborhood collaboration."

The report additionally finds that major systems reminiscent of Lotus Sametime and Microsoft LCS/OCS are responding to this demand by making rapid messaging a "key element of their unified communications thoughts."

The Radicati community has defined "unified communications" as know-how that mixes voice, messaging, collaboration and presence management capabilities in a method that can also be accessed through a single consumer interface.


Avistar offers Virtualized laptop Videoconferencing and an “All-utility” Multiparty Videoconferencing adventure to IBM Lotus Sametime clients | killexams.com Real Questions and Pass4sure dumps

ORLANDO, Fla.--(enterprise WIRE)--Avistar Communications enterprise (www.avistar.com), a leader in unified visible communications options, these days announced three new options for Lotus Sametime clients at IBM's Lotusphere convention. The options added at Avistar’s sales space #808 include:

  • Avistar C3 convention™ for IBM Lotus Sametime -- gives Lotus Sametime users the means to habits continual presence multiparty videoconferences and attach with standards-based third-birthday party room methods at a fraction of the cost of usual hardware-based MCU solutions. The solution is built-in by the use of IBM’s TCSPI interface and turned into developed in cooperation with ilink, an skilled integrator of IBM Lotus options.
  • Avistar C3 Unified™ for IBM Lotus Sametime -- plugs into Lotus Sametime and provides an advanced, HD-equipped videoconferencing event it is utterly interoperable with each SIP- and H.323-primarily based room conferencing methods.
  • Avistar C3 Integrator™ -- which enables the Avistar C3 Unified™ for IBM Lotus Sametime solution to work seamlessly inside digital laptop infrastructures (VDI) or on skinny terminals with out affecting community performance and/or server scalability.
  • Stephen Epstein, CMO, Avistar, talked about, “Avistar delivers excessive pleasant, scalable and specifications-based ‘all-utility’ options that unify the computing device visible communications adventure, each on usual and/or virtual infrastructures. At our sales space, Lotusphere attendees can see Lotus Sametime working in a VDI environment, with an HD laptop videoconferencing endpoint it is interoperable with both SIP and H.323 rooms, and with an all-application MCU that offers continual presence multiparty videoconferencing at fraction of the charge of a hardware-primarily based MCU. Our portfolio now contains three unique options that use utility requisites and creativity to unify and lengthen the desktop videoconferencing event for Lotus Sametime users.”

    ilink, a issuer of telephony integration solutions based mostly in Germany, is an Avistar technology associate. based on Carsten Gericke, CEO, ilink, “Avistar offers a market leading, highest quality can charge-to-performance, and exciting software-based mostly videoconferencing structure. ilink possesses years of integration journey with the IBM Lotus Sametime platform. together ilink and Avistar have developed and integrated a powerful and good value ‘all-utility’ MCU that's seamlessly built-in with the Lotus Sametime answer. This allows for clients to leverage their investment in Lotus Sametime while reducing their MCU and multiparty videoconferencing prices.”

    About Avistar Communications organization

    Avistar (AVSR.PK) is an innovation leader in the unified visual communications business, with more than 15 years of journey featuring proven business-class computer videoconferencing expertise. Avistar’s options are used throughout a broad spectrum of industries with deployments ranging in size from 30-35,000 users. Avistar’s expertise additionally helps to power solutions from IBM, LifeSize, Logitech and a lot of different main unified communications companies, while supplying conclusion-user videoconferencing solutions to one of the crucial world’s biggest organisations, in additional than 40 countries. For more advice, please consult with www.avistar.com.


    000-M64 Lotus Sametime Technical Sales Mastery

    Study Guide Prepared by Killexams.com IBM Dumps Experts


    Killexams.com 000-M64 Dumps and Real Questions

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    000-M64 exam Dumps Source : Lotus Sametime Technical Sales Mastery

    Test Code : 000-M64
    Test Name : Lotus Sametime Technical Sales Mastery
    Vendor Name : IBM
    Q&A : 46 Real Questions

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    IBM Lotus Expeditor, Soffront Software, Oracle’s Siebel CRM On Demand, ICentera, Convergys | killexams.com real questions and Pass4sure dumps

    David at firstcoffee d*t biz The news as of the first coffee this morning, and the music is something by Bach, the name of the piece escapes me, sounds like a typewriter — heck, all Bach does: IBM has announced new technology designed to “arm professionals with the ability to combine information from different sources to create just-in-time applications” needed to “help close a big deal, deliver an important presentation or just get through the weather,” according to Big Blue officials. Key to employee productivity, these situational applications, or mashups, blend Web services like news feeds, weather reports, maps or traffic conditions, with enterprise content and services from databases, spread sheets and documents. IBM Lotus Expeditor 6.1.1 software is a standards-based managed client that can extend mashups in the enterprise to a wide variety of desktop, laptop, and mobile devices on the market, to give customers access to business information from mobile customer relationship management (CRM), among others. Lotus Expeditor provides this mashup capability for Lotus Notes 8 and Domino 8, the newest version of IBM’s collaboration platform available to customers this month. Company officials say enhanced security features give administrators control of the desktop, which means end users have role-based controlled access to the applications. Other features include a server-managed composite platform — spanning desktop and mobile — that integrates and aggregates applications and information, so using Lotus Expeditor software, developers can incorporate elements from disparate sources including Microsoft .NET, Swing, native, Eclipse-based components and Flash. Lotus Expeditor software is based on open standards such as OSGi, the open source Eclipse framework, and serves as the foundation technology for a number of other IBM offerings including Lotus Sametime 7.5 and Lotus Notes 8. The software has been designed to integrate with key IBM products such as WebSphere Application Server, WebSphere Portal, Lotus Sametime, IBM Workplace Forms and Lotus Notes 8 software. Soffront Software, a CRM vendor concentrating on the mid-market, has announced that Pioneers Information Technologies has chosen Soffront CRM. Headquartered in Amman, Jordan, Pio-Tech is a systems integrator and business products vendor specializing in enterprise management products. After considering numerous products, Pio-Tech selected Soffront because “they offered exceptional value and everything we needed to achieve our CRM goals,” explained Rand Hashem, managing director at Pio-Tech. According to Hashem, the speed and cost of implementation were also important considerations. “With Soffront’s ‘On Demand’ product, we were able to deploy within a month. The entire system was available online with a user-friendly Web interface. Soffront’s modular approach allowed us to gradually add modules, as needed.” Soffront CRM enables Pio-Tech to improve the entire customer management life cycle-from prospect, through sales, to valued customer. “Soffront’s customer help desk gives us full control and quick response to all customer support requests,” said Hashem. “The software helped us to build an extensive knowledge base, and our customers appreciate the superior technical support we now deliver.” Pio-Tech’s marketing department is using Soffront CRM to “better filter and select leads based on responses,” Hashem said. Oracle officials have pronounced themselves pleased with Oracle’s Siebel CRM On Demand and Oracle On Demand customer traction, announcing that in the last quarter alone Oracle established or expanded its relationship with more than 200 new global customers, including ADP, Central Plastics, Fidelity Registered Investment Advisor Group, GE Commercial Finance and Translational Genomics Research Institute. With 14 releases of Siebel CRM On-Demand in less than four years, Oracle’s Siebel CRM On Demand Release 14 is now generally available. This new version unites the CRM functionality with the latest in Web 2.0 technologies, company officials say, and includes “significant enhancements across its sales, marketing, services, analytics, built-in call center, and industry edition capabilities.” Siebel CRM On Demand Release 14 will also include “next-generation usability and customization capabilities, and strong integration capabilities that allow customers and partners to quickly and easily establish deep integration with other applications,” company officials promise. Additionally, with the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, customers gain pre-built integration between their subscription CRM applications and the back office suite. CRM vendor iCentera has selected IBM search software to provide its more than 65,000 client portal users greater access to important information buried in files, images and documents, making them more easily searchable and accessible from the 6,000 iCentera portals. ICentera, a vendor of on-demand customer relationship management (CRM) portals primarily for marketing, sales and customer communication, has integrated IBM OmniFind Yahoo! Edition search software in the new version of its icSuite Software-as-a-Service technology to help users find information to create communication portals for any internal or external audience in minutes. Under the terms of the deal, IBM search capabilities are integrated within the iCentera service and help users locate content from within iCentera’s portals, so clients can index and search a wider variety of file types in multiple languages. The latest version of iCentera’s software-as-a-service offering delivers enhanced Web 2.0 capabilities. Scott Montgomery, vice president of product management at Secure Computing, said the company wants to give sales, partners and customers “advanced search among all documents on a specific topic.” The combination of IBM search software and iCentera’s CRM product lets users create personalized portals for virtually any audience in minutes. Contact center firm Convergys is expanding to Bacolod City in the Philippines in the first quarter of 2008, earmarking about $3 million to build its ninth Philippine-based facility with an initial 300 employees. The 3,000-square-meter facility at the San Antonio Park Square can accommodate about 500 employees. Executive vice-president for Global Operations Clint Streit said the company was considering other locations in Western Visayas for future facilities. He said that despite the appreciation of the peso, the company is growing fast enough to expand. Business process outsourcing firms recently expressed concern over the effects of the strong peso and are considering seeking government help. Convergys, however, is already satisfied with the tax holidays recently granted by the government, said Streit. “The government has been very supportive and we really can’t ask for more. I think it is unfair to ask the government to step in to rein in the strengthening peso, which is more a function of the US economy’s troubles,” he said, adding “what the private sector needs to do is look for ways to cope, say through hedging. We at Convergys are into hedging.” As for future expansion after Bacolod City, country manager Marife Zamora said that the company was considering areas where there is an abundance of English-speaking college graduates who are also proficient in information technology. Zamora told reporters that in Bacolod, for instance, the local talent pool speak English better than Filipino. Once operational, the new Bacolod City facility will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and web chat as well as “back office” application and document processing.

    IBM Counters Microsoft's Software Seat-stealing Boast | killexams.com real questions and Pass4sure dumps

    IBM/Lotus Thursday hit back at Microsoft's boast that it plans to steal 5 million Notes customers this year by detailing a new 300,000-seat licensing deal with an Asian company and strong interest in Notes from emerging markets.

    Last week, Microsoft's COO Kevin Turner told financial analysts that his goal is to have the company's messaging and collaboration software displace 5 million Notes seats this year. Turner also said Microsoft has replaced 8 million seats of Notes in the past two years.

    It was another shot in a messaging and collaboration war that has been going on between the two for nearly 20 years. In the late 1990s, the two jousted using e-mail seat-count numbers that were often inflated if not outright dubious.

    "It is very difficult to tell what Microsoft is talking about when they talk about numbers of seats or costs because they shove so much into their environment, but I do know we have been engaging against them and winning," says Bob Picciano, general manager of Lotus Software.

    IBM/Lotus seems to be doing a better job of integrating current messaging and collaboration tools with next-generation tools like social networking.

    In June at the Enterprise 2.0 conference, the two squared off on stage around social software (Lotus Connections vs. SharePoint) with IBM/Lotus showing its Connections tools as "the clear winner across the board," according to Mike Gotta, an analyst with the Burton Group who moderated the session. Gotta in his blog later chastised Microsoft, saying it "did a poor job of showing and explaining why business and/or technical decision-makers should consider SharePoint as a credible solution to meet the social computing needs of an organization."

    A month later Microsoft's Turner lit into IBM/Lotus, which is now on the offensive and detailing what it calls strong fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a year ago, features a modular client architecture that can be customized as the front end for component-based applications.

    The company says an Asian firm, which executives said would be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.

    IBM/Lotus says the deal is its largest ever in Asia.

    IBM also listed a number of foreign companies that chose Notes over Microsoft, including Max New York Life, Reliance Industries, Vedanta, and Aviva in India; GD Development Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.

    It did not provide seat numbers.

    IBM/Lotus also reported that in the fiscal second quarter it recorded its largest client win in North America: 150,000 seats in a "big six" accounting firm.

    Like the Asian deal, IBM would not name the company, but IBM executives said Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included Exchange and SharePoint.

    The battle is heating up as Microsoft's SharePoint is garnering the lion's share of coverage despite a number of issues corporate users face when considering the platform.

    IBM/Lotus has been feeling the heat from SharePoint.

    In May, the company released IBM Lotus Quickr Content Integrator, which provides wizards and templates for moving content in mass to Quickr from SharePoint sites. Lotus is betting the tool will help keep users on its content management platform and away from Microsoft, which could use SharePoint as the hook to get users to switch to its entire portfolio of messaging and collaboration tools.

    As part of its most recent announcement IBM/Lotus noted other companies that have recently picked Lotus Notes and other Lotus software over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army.

    New Lotus Notes 8 customers were listed as CFE Compagnie d'Enterprises of France, Virginia Commonwealth University, Winsol International, the U.S. General Services Administration, the U.S. Internal Revenue Service, Standard Insurance, New York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.


    Portal Management - Do You Know What It Takes? | killexams.com real questions and Pass4sure dumps

    A lot of corporate portals still seem stalled at the pilot stage, but others have swept into full production. According to people working on projects at IBM, Microsoft and elsewhere, portal development can carry implications for just about everyone in a company, including network managers. If a portal does open up near you, how will it change your job?

    The roles played by IT specialists like net managers, security managers, and database administrators vary according to the size and complexity of the deployment, the type of portal used, and the amount of advance planning, experts say.

    "You can never do too much planning," advised Jim Murphy, an analyst at AMR Research. During the planning stages, network managers are often asked to lend an experienced hand at capacity planning.

    "Will we have enough bandwidth? Will we need to add more servers?" illustrated Greg Sherman, marketing manager in the Advanced Collaboration Group at Lotus. Adding more servers doesn't necessarily mean buying more boxes. Existing servers can be repurposed, Sherman pointed out.

    Other issues to consider include numbers of users, how applications will be distributed, and the impact of the portal on overall network performance, according to Murphy. "Content sources for the portal might be housed in a variety of physical locations. You might want to invest in a content delivery service like Akamai."

    Security managers need to get involved from an access rights perspective, For their part, database administrators need to know what kinds of queries to anticipate, the analyst said.

    Then, as the initial deployment evolves and expands, you'll be expected to stay on top of ongoing modifications to the portal.

    Different strokes for different folks"The word 'portal' can mean a lot of different things," according to Murphy. Some companies hone in on portal solutions geared to specific applications, such as CRM (customer relationship management), ERM (employee relationship management), SFA (sales force automation), or document management, for instance. "Actually, some of the application-specific portals can work out quite well," he maintained.

    Many of the deployments in these specialized categories are being farmed out to ASPs. SFA outsourcers include SalesNet.com and SalesForce.com, for instance, observed Barton Goldenberg, president of CRM/ERM consultancy ISM.

    Also available are specialized software packages with all - or, at least, much of - the needed functionality built in. Examples range from the Plumtree Portal Solution for Employee Services to Conjoin's sales portal software.

    Other organizations are taking a more do-it-yourself approach, customizing broader portal frameworks such as IBM's WebSphere Portal; Novell Portal Services; MySAP Portal Services; and Microsoft's SharePoint.

    Unicco Service Company, a $600 million facilities management outsourcer, is using Novell Portal Services, Lotus Notes, and a potpourri of other products to create a series of portals for the external marketplace, first tier customers, and internal users, said Jeff Peterson, Unicco's VP of IT.

    APT's doc management portalSomewhere in between are organizations like Applied Printing Technologies (APT), a $100 million printing company which has used Extream's Dialogue document management software to do the bulk of the legwork in building its own CRM portal. Exstream also sells Dialogue to banks, insurance firms, utilities, and retail concerns, for instance.

    APT implemented its CRM portal almost entirely on its own, after only a "little bit of a head start" from Exstream, affirmed Kelly Sloan, Exstream's VP of corporate marketing.

    APT's new digital printing division is using the Dialogue-based portal to integrate and present customer data in both online and printed documents. The documents can range from newsletters and promotional brochures to customized 401K enrollment books.

    Customers accessing APT's portal include AT&T Wireless, for example, said Nicholas Brusco, senior VP/GM of the division, speaking at the recent CRM Expo in New York City.

    APT decided on Exstream due to Dialogue's support for PDF files and workflow solutions, PostScript, and IBM's new AFP (Advanced Function Presentation) architecture.

    Microsoft & IBM try to show the wayBig enterprises are better off if they start out by "thinking small," according to AMR's Murphy. "There's always this initial promise, but companies don't always take advantage of it. Very often, portals get backlogged. So the most reasonable projects start out with a small subset," Murphy said in an interview.

    In enterprises, the best efforts tend to be characterized by interdepartmental collaboration. Microsoft, for example, is now piloting an inhouse portal that revolves around its SharePoint product, said Mary Lee Kennedy, director of Microsoft's Knowledge Network Group, during a talk at the recent Internet World show.

    Microsoft's SharePoint team is helping out with infrastructure issues such as servers, Web services, and establishment of a domain integration framework, according to Michael Ohata, group manager for product management in the Knowledge Network Group.

    Just getting under way this year, the three-year project also involves the company's sales organization, "executive sponsors," and content providers from throughout Microsoft. Like some other enterprise portal users, Microsoft has organized an internal steering committee, too.

    "We chose not to centralize the expertise. We do not know our business organization's needs," Kennedy acknowledged. "We are not going to tell people what they need, (although) we will try to avoid duplication."

    Initially, Microsoft is working on an inhouse employee portal. By 2005, the software giant hopes to achieve an automated "smart content" system, as well as Internet-based content delivery to customers, Ohata said.

    "Because our consulting group goes out, we want to have a portal, too," according to Kennedy. "We are a great testbed for the company."

    IBM Dynamic WorkplaceAlong the same general lines, IBM has created an inhouse portal known as IBM Dynamic Workplace, based around the IBM WebSphere Portal, Domino, and Lotus Sametime and Quickplace, for e-learning.

    "This is a cross-IBM initiative," Sherman said in an interview. Key players at IBM include Larry Bowden, IBM's VP of e-portal solutions; Lotus CEO Al Zollar, and top brass from IBM's hardware and software divisions.

    "An early step in portal development is to get your intranets together. IBM Dynamic Workplace has 8,000 internal users. Dynamic Workplace also becomes a good reference for us," he admitted.

    Content managers in business departments such as human relations, finance, and public relations work with "corporate librarians" to help decide now content should be shared among various groups of internal users. "If we're interested in putting our stock information up, for instance, there are certain rules about that." Meanwhile, HR has placed its benefits enrollment and travel expense accounts online.

    Right now, IBM's human content managers are doing manual data tagging. "Our goal, though, is to move toward automatic tagging."

    Internally, IBM Global Services fulfills the role of network manager. IGS also consults outside customers about portal development.

    "IGS has subject matter experts in areas like retail, manufacturing, and financial services. Sometimes, IGS will just go in and do a study. IGS, though, is also willing to outsource and host everything for a customer," according to Sherman.

    IBM customer Unicco is using offerings from IBM as well as a number of other vendors in its three portals. The total list of ingredients is expected to include Novell Portal Services; JD Edwards' OneWorld; Maximo's e-procurement application; an opportunity management product from SalesLogix; Lotus's Domino, Domino Doc, Quickplace, and Sametime servers; desktop tools from both Lotus and Microsoft; and Elcom's materials management ASP service.

    "Technical problems are the least of their concerns"Integration of multivendor hardware and software is sometimes a challenge, particularly in multiplatform environments. "Almost everybody says, though, that technical problems are the least of their concerns," according to AMR's Murphy.

    "Portals can have a huge impact on how people throughout the company do their jobs. Often, the middle manager gets stuck in the middle. Let's say you're a PR manager. Ultimately, the corporate portal becomes epicentric. Everything you do needs to be deployed through the portal," he said.

    "Network managers and other IT people get saddled with a lot of responsibility. They have to select the products, and they sometimes need to step up their capabilities to support the portal. One idea (behind a portal) is that IT can delegate tasks out to the business departments. But that can be a pretty hairy proposition. Issues like workflows - and sometimes access to data - are not necessarily easy for business administrators."

    Business administrators also need to lean on security managers, according to Murphy. "Decisions need to be made such as, 'Do I govern security through the portal, or do I let the application govern security?' There are pluses and minuses, either way. Portals usually call for some degree of (IT) development, as well."

    Collaboration at Unicco

    Unicco initially tested a portal product from Computer Associates, but ran into some integration issues. Overall, however, integration hasn't been much of a problem, according to Unicco's Peterson, who gained experience with complex deployments through a previous job at Arthur Andersen.

    "We have some programmers inhouse You do need to set priorities, though, as to which applications really need to talk to each other," he added.

    Unicco is pursuing a staged deployment, involving an external Web site, followed by customer and employee portals, in that general order.

    The customer portal, myUNICCO.com, is designed for one-stop shopping, information sharing, and self-service work requests, using the customer's existing Web infrastructure. Customers can also build a knowledge management warehouse that includes best practices, benchmark/performance measurements, and trend analysis, according to Peterson.

    UNICCO has also started working on the employee portal, dubbed uShare. "We've looked at who's been getting information in a timely fashion, and who has not. This is our 'field of dreams,'" Peterson said.

    With the portals deployment, IT staffing at UNICCO has increased from 18 to 20 people. "We've added a Lotus Notes developer, as well as a database administrator/network administrator." Along the way, Unicco has also migrated from cc:Mail to Notes.

    Unicco's IT department includes specialists in LAN/WAN management, production, and operations support. For the portals effort, the 20 staffers are deployed in two project teams. "The field services team implements the tools. The internal project team works on internal support and implementation."

    Peterson said he works closely on portal development with the company's COO, as well as the VPs of the business divisions. "There's a big focus on what information we're going to capture, and what we need it for."

    Content "ownership" by business unitsMeanwhile, Unicco has been shifting more of the "ownership" of the portal to the business divisions.

    "There was a perception among some of the ranks of end users that the portal was just 'fun-to-have' technology. So business leaders are now championing the portal, to entice greater use," according to Peterson.

    Portals constitute a slightly different story at smaller companies, according to Goldenberg. "Companies need to ensure that information is relevant, timely, and easy to access. Usually, portal administration is an IT function," he said.

    Portal administration tasks include "receiving prioritized business functions; looking at what information is required to fulfill those functions; pulling together this information from internal or external sources; cleansing and populating the data; and archiving the information," according to Goldenberg.

    For specialized portals such as sales, however, smaller IT departments often team up with subject area experts, he said.

    "Sometimes, for example, a company will hire a retiree who's an ex-sales or marketing person, to sort leads that come in from trade seminars or ads, and to make some of them available through the portal."

    Regardless of the size of the organization, management needs to be in it for the long haul, contended AMR's Murphy. "You can put a lot of time and effort into a portal. People in every department need to understand that the portal is a long-term project, with an end goal," the AMR analyst added.

    » See All Articles by Columnist Jacqueline Emigh



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    IBM 000-M64 Exam (Lotus Sametime Technical Sales Mastery) Detailed Information



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