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000-M64 - Lotus Sametime Technical Sales Mastery - Dump Information

Vendor : IBM
Exam Code : 000-M64
Exam Name : Lotus Sametime Technical Sales Mastery
Questions and Answers : 46 Q & A
Updated On : March 22, 2019
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000-M64 Questions and Answers

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000-M64 Lotus Sametime Technical Sales Mastery

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000-M64 exam Dumps Source : Lotus Sametime Technical Sales Mastery

Test Code : 000-M64
Test Name : Lotus Sametime Technical Sales Mastery
Vendor Name : IBM
Q&A : 46 Real Questions

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IBM Lotus Sametime Technical Sales

IBM SAAS version of Lotus Notes Goes on Sale | killexams.com Real Questions and Pass4sure dumps

First identify: final name: e mail tackle: Password: ascertain Password: Username:

Title: C-degree/President supervisor VP workforce (associate/Analyst/and so forth.) Director

function:

role in IT choice-making system: Align business & IT dreams Create IT approach verify IT wants manipulate vendor Relationships consider/Specify manufacturers or companies different role Authorize Purchases no longer worried

Work telephone: business: enterprise measurement: trade: highway tackle city: Zip/postal code State/Province: country:

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IBM Lotus Expeditor, Soffront utility, Oracle’s Siebel CRM On Demand, ICentera, Convergys | killexams.com Real Questions and Pass4sure dumps

David at firstcoffee d*t biz The information as of the first espresso this morning, and the song is anything via Bach, the identify of the piece escapes me, appears like a typewriter — heck, all Bach does: IBM has introduced new know-how designed to “arm authorities with the capability to combine tips from distinctive sources to create simply-in-time functions” obligatory to “assist close a big deal, deliver an important presentation or just get through the weather,” in accordance with huge Blue officers. Key to worker productiveness, these situational purposes, or mashups, mix internet functions like information feeds, weather stories, maps or traffic situations, with enterprise content and capabilities from databases, spread sheets and documents. IBM Lotus Expeditor 6.1.1 application is a requisites-based managed client that may extend mashups in the business to a large choice of computing device, computer, and mobile contraptions on the market, to provide consumers access to business advice from cellular consumer relationship administration (CRM), amongst others. Lotus Expeditor offers this mashup ability for Lotus Notes eight and Domino 8, the newest version of IBM’s collaboration platform attainable to clients this month. enterprise officers say improved security points give directors manage of the laptop, which potential conclusion users have function-based mostly controlled entry to the functions. different aspects encompass a server-managed composite platform — spanning computing device and cell — that integrates and aggregates functions and advice, so using Lotus Expeditor application, developers can incorporate features from disparate sources together with Microsoft .internet, Swing, native, Eclipse-based mostly components and Flash. Lotus Expeditor application is in line with open necessities corresponding to OSGi, the open source Eclipse framework, and serves as the basis expertise for a number of different IBM choices including Lotus Sametime 7.5 and Lotus Notes 8. The utility has been designed to integrate with key IBM products corresponding to WebSphere software Server, WebSphere Portal, Lotus Sametime, IBM place of work forms and Lotus Notes 8 application. Soffront application, a CRM vendor concentrating on the mid-market, has introduced that Pioneers counsel applied sciences has chosen Soffront CRM. Headquartered in Amman, Jordan, Pio-Tech is a programs integrator and company products seller specializing in business administration products. After considering a lot of products, Pio-Tech selected Soffront as a result of “they offered extremely good cost and every thing we vital to obtain our CRM dreams,” defined Rand Hashem, managing director at Pio-Tech. based on Hashem, the velocity and cost of implementation were additionally vital considerations. “With Soffront’s ‘On Demand’ product, we have been able to installation inside a month. The complete device become purchasable online with a user-friendly internet interface. Soffront’s modular strategy allowed us to regularly add modules, as crucial.” Soffront CRM permits Pio-Tech to improve the complete client administration lifestyles cycle-from prospect, through sales, to valued customer. “Soffront’s customer aid desk gives us full handle and brief response to all client aid requests,” referred to Hashem. “The utility helped us to build an in depth talents base, and our valued clientele recognize the advanced technical assist we now deliver.” Pio-Tech’s advertising branch is using Soffront CRM to “stronger filter and select leads in keeping with responses,” Hashem spoke of. Oracle officials have reported themselves blissful with Oracle’s Siebel CRM On Demand and Oracle On Demand client traction, announcing that in the remaining quarter on my own Oracle established or extended its relationship with greater than 200 new world customers, including ADP, relevant Plastics, constancy Registered investment advisor community, GE business Finance and Translational Genomics analysis Institute. With 14 releases of Siebel CRM On-Demand in under four years, Oracle’s Siebel CRM On Demand unencumber 14 is now often available. This new edition unites the CRM performance with the latest in net 2.0 applied sciences, enterprise officers say, and comprises “enormous enhancements throughout its sales, advertising, features, analytics, built-in call middle, and trade version capabilities.” Siebel CRM On Demand liberate 14 will also consist of “subsequent-technology usability and customization capabilities, and robust integration capabilities that allow customers and partners to quickly and easily set up deep integration with different purposes,” business officials promise. additionally, with the Siebel CRM On Demand Integration Pack for Oracle E-business Suite, clients profit pre-built integration between their subscription CRM applications and the returned office suite. CRM vendor iCentera has selected IBM search software to provide its greater than sixty five,000 customer portal users more advantageous access to critical counsel buried in info, photos and files, making them greater comfortably searchable and obtainable from the 6,000 iCentera portals. ICentera, a vendor of on-demand client relationship administration (CRM) portals essentially for marketing, revenue and consumer communication, has integrated IBM OmniFind Yahoo! edition search utility in the new version of its icSuite software-as-a-carrier know-how to help users discover counsel to create communication portals for any interior or exterior viewers in minutes. under the terms of the deal, IBM search capabilities are built-in inside the iCentera carrier and support clients locate content material from within iCentera’s portals, so shoppers can index and search a much wider diversity of file types in distinctive languages. The newest edition of iCentera’s utility-as-a-carrier offering supplies superior internet 2.0 capabilities. Scott Sir Bernard Law, vice chairman of product management at cozy Computing, observed the enterprise wants to supply income, companions and shoppers “superior search amongst all files on a particular topic.” The aggregate of IBM search software and iCentera’s CRM product lets clients create personalized portals for essentially any audience in minutes. Contact core firm Convergys is increasing to Bacolod metropolis in the Philippines in the first quarter of 2008, earmarking about $three million to construct its ninth Philippine-primarily based facility with an initial 300 employees. The 3,000-square-meter facility on the San Antonio Park rectangular can accommodate about 500 personnel. govt vice-president for global Operations Clint Streit spoke of the enterprise became because other areas in Western Visayas for future amenities. He talked about that despite the appreciation of the peso, the company is growing fast ample to expand. company method outsourcing firms lately expressed subject over the outcomes of the powerful peso and are in view that seeking government assist. Convergys, although, is already convinced with the tax vacations currently granted by using the executive, spoke of Streit. “The executive has been very supportive and we in fact can’t ask for more. I feel it is unfair to ask the government to step in to rein in the strengthening peso, which is greater a feature of the USA financial system’s troubles,” he referred to, adding “what the inner most sector must do is seem to be for ways to cope, say via hedging. We at Convergys are into hedging.” As for future expansion after Bacolod metropolis, country supervisor Marife Zamora said that the company became seeing that areas where there's an abundance of English-speaking school graduates who are also proficient in tips expertise. Zamora instructed journalists that in Bacolod, as an example, the native skill pool talk English superior than Filipino. as soon as operational, the brand new Bacolod city facility will supply both general assist and superior technical aid desk functions to a whole lot of Convergys valued clientele by way of typical voice calling, e mail, and net chat in addition to “back office” utility and document processing.

IBM Counters Microsoft's utility Seat-stealing Boast | killexams.com Real Questions and Pass4sure dumps

IBM/Lotus Thursday hit lower back at Microsoft's boast that it plans to steal 5 million Notes consumers this 12 months through detailing a new 300,000-seat licensing deal with an Asian business and powerful pastime in Notes from rising markets.

ultimate week, Microsoft's COO Kevin Turner told financial analysts that his aim is to have the business's messaging and collaboration software displace 5 million Notes seats this 12 months. Turner also mentioned Microsoft has replaced 8 million seats of Notes during the past two years.

It was one more shot in a messaging and collaboration war that has been occurring between both for almost 20 years. in the late Nineteen Nineties, both jousted using email seat-count numbers that have been commonly inflated if not outright doubtful.

"It is awfully complex to tell what Microsoft is speakme about after they discuss numbers of seats or expenses as a result of they shove so a whole lot into their environment, however I do comprehend we have been engaging against them and profitable," says Bob Picciano, standard manager of Lotus utility.

IBM/Lotus seems to be doing a higher job of integrating current messaging and collaboration equipment with subsequent-generation tools like social networking.

In June at the business 2.0 conference, both squared off on stage round social utility (Lotus Connections vs. SharePoint) with IBM/Lotus displaying its Connections tools as "the clear winner throughout the board," in keeping with Mike Gotta, an analyst with the Burton group who moderated the session. Gotta in his weblog later chastised Microsoft, announcing it "did a poor job of showing and explaining why enterprise and/or technical determination-makers should still accept as true with SharePoint as a credible answer to fulfill the social computing needs of a firm."

A month later Microsoft's Turner lit into IBM/Lotus, which is now on the offensive and detailing what it calls powerful fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a yr in the past, facets a modular customer structure that will also be personalized because the entrance end for component-primarily based functions.

The enterprise says an Asian enterprise, which executives talked about could be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.

IBM/Lotus says the deal is its greatest ever in Asia.

IBM additionally listed a number of foreign corporations that selected Notes over Microsoft, together with Max long island lifestyles, Reliance Industries, Vedanta, and Aviva in India; GD construction financial institution, Johnson electric powered, HKG Environ give protection to, CED, DL Cosco Shipyard in China; Affin bank and Trakando in Singapore; and Russian Railways in Russia.

It did not deliver seat numbers.

IBM/Lotus also reported that in the fiscal second quarter it recorded its biggest client win in North the united states: a hundred and fifty,000 seats in a "huge six" accounting company.

just like the Asian deal, IBM would not name the company, but IBM executives observed Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included change and SharePoint.

The battle is heating up as Microsoft's SharePoint is garnering the lion's share of insurance despite a few concerns company clients face when considering the platform.

IBM/Lotus has been feeling the warmth from SharePoint.

In may also, the business released IBM Lotus Quickr content Integrator, which gives wizards and templates for relocating content material in mass to Quickr from SharePoint sites. Lotus is betting the tool will support retain users on its content material management platform and far from Microsoft, which may use SharePoint because the hook to get clients to change to its complete portfolio of messaging and collaboration equipment.

As part of its most contemporary announcement IBM/Lotus cited other corporations which have currently picked Lotus Notes and other Lotus utility over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation military.

New Lotus Notes 8 purchasers were listed as CFE Compagnie d'organisations of France, Virginia Commonwealth tuition, Winsol foreign, the U.S. general functions Administration, the U.S. internal income carrier, commonplace insurance, new york lifestyles, Kentucky Baptist convention, Verizon, Publishers Printing, Hyatt motels, Union Pacific and Nationwide insurance.


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Lotus Sametime Technical Sales Mastery

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IBM Lotus Expeditor, Soffront Software, Oracle’s Siebel CRM On Demand, ICentera, Convergys | killexams.com real questions and Pass4sure dumps

David at firstcoffee d*t biz The news as of the first coffee this morning, and the music is something by Bach, the name of the piece escapes me, sounds like a typewriter — heck, all Bach does: IBM has announced new technology designed to “arm professionals with the ability to combine information from different sources to create just-in-time applications” needed to “help close a big deal, deliver an important presentation or just get through the weather,” according to Big Blue officials. Key to employee productivity, these situational applications, or mashups, blend Web services like news feeds, weather reports, maps or traffic conditions, with enterprise content and services from databases, spread sheets and documents. IBM Lotus Expeditor 6.1.1 software is a standards-based managed client that can extend mashups in the enterprise to a wide variety of desktop, laptop, and mobile devices on the market, to give customers access to business information from mobile customer relationship management (CRM), among others. Lotus Expeditor provides this mashup capability for Lotus Notes 8 and Domino 8, the newest version of IBM’s collaboration platform available to customers this month. Company officials say enhanced security features give administrators control of the desktop, which means end users have role-based controlled access to the applications. Other features include a server-managed composite platform — spanning desktop and mobile — that integrates and aggregates applications and information, so using Lotus Expeditor software, developers can incorporate elements from disparate sources including Microsoft .NET, Swing, native, Eclipse-based components and Flash. Lotus Expeditor software is based on open standards such as OSGi, the open source Eclipse framework, and serves as the foundation technology for a number of other IBM offerings including Lotus Sametime 7.5 and Lotus Notes 8. The software has been designed to integrate with key IBM products such as WebSphere Application Server, WebSphere Portal, Lotus Sametime, IBM Workplace Forms and Lotus Notes 8 software. Soffront Software, a CRM vendor concentrating on the mid-market, has announced that Pioneers Information Technologies has chosen Soffront CRM. Headquartered in Amman, Jordan, Pio-Tech is a systems integrator and business products vendor specializing in enterprise management products. After considering numerous products, Pio-Tech selected Soffront because “they offered exceptional value and everything we needed to achieve our CRM goals,” explained Rand Hashem, managing director at Pio-Tech. According to Hashem, the speed and cost of implementation were also important considerations. “With Soffront’s ‘On Demand’ product, we were able to deploy within a month. The entire system was available online with a user-friendly Web interface. Soffront’s modular approach allowed us to gradually add modules, as needed.” Soffront CRM enables Pio-Tech to improve the entire customer management life cycle-from prospect, through sales, to valued customer. “Soffront’s customer help desk gives us full control and quick response to all customer support requests,” said Hashem. “The software helped us to build an extensive knowledge base, and our customers appreciate the superior technical support we now deliver.” Pio-Tech’s marketing department is using Soffront CRM to “better filter and select leads based on responses,” Hashem said. Oracle officials have pronounced themselves pleased with Oracle’s Siebel CRM On Demand and Oracle On Demand customer traction, announcing that in the last quarter alone Oracle established or expanded its relationship with more than 200 new global customers, including ADP, Central Plastics, Fidelity Registered Investment Advisor Group, GE Commercial Finance and Translational Genomics Research Institute. With 14 releases of Siebel CRM On-Demand in less than four years, Oracle’s Siebel CRM On Demand Release 14 is now generally available. This new version unites the CRM functionality with the latest in Web 2.0 technologies, company officials say, and includes “significant enhancements across its sales, marketing, services, analytics, built-in call center, and industry edition capabilities.” Siebel CRM On Demand Release 14 will also include “next-generation usability and customization capabilities, and strong integration capabilities that allow customers and partners to quickly and easily establish deep integration with other applications,” company officials promise. Additionally, with the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, customers gain pre-built integration between their subscription CRM applications and the back office suite. CRM vendor iCentera has selected IBM search software to provide its more than 65,000 client portal users greater access to important information buried in files, images and documents, making them more easily searchable and accessible from the 6,000 iCentera portals. ICentera, a vendor of on-demand customer relationship management (CRM) portals primarily for marketing, sales and customer communication, has integrated IBM OmniFind Yahoo! Edition search software in the new version of its icSuite Software-as-a-Service technology to help users find information to create communication portals for any internal or external audience in minutes. Under the terms of the deal, IBM search capabilities are integrated within the iCentera service and help users locate content from within iCentera’s portals, so clients can index and search a wider variety of file types in multiple languages. The latest version of iCentera’s software-as-a-service offering delivers enhanced Web 2.0 capabilities. Scott Montgomery, vice president of product management at Secure Computing, said the company wants to give sales, partners and customers “advanced search among all documents on a specific topic.” The combination of IBM search software and iCentera’s CRM product lets users create personalized portals for virtually any audience in minutes. Contact center firm Convergys is expanding to Bacolod City in the Philippines in the first quarter of 2008, earmarking about $3 million to build its ninth Philippine-based facility with an initial 300 employees. The 3,000-square-meter facility at the San Antonio Park Square can accommodate about 500 employees. Executive vice-president for Global Operations Clint Streit said the company was considering other locations in Western Visayas for future facilities. He said that despite the appreciation of the peso, the company is growing fast enough to expand. Business process outsourcing firms recently expressed concern over the effects of the strong peso and are considering seeking government help. Convergys, however, is already satisfied with the tax holidays recently granted by the government, said Streit. “The government has been very supportive and we really can’t ask for more. I think it is unfair to ask the government to step in to rein in the strengthening peso, which is more a function of the US economy’s troubles,” he said, adding “what the private sector needs to do is look for ways to cope, say through hedging. We at Convergys are into hedging.” As for future expansion after Bacolod City, country manager Marife Zamora said that the company was considering areas where there is an abundance of English-speaking college graduates who are also proficient in information technology. Zamora told reporters that in Bacolod, for instance, the local talent pool speak English better than Filipino. Once operational, the new Bacolod City facility will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and web chat as well as “back office” application and document processing.

IBM Counters Microsoft's Software Seat-stealing Boast | killexams.com real questions and Pass4sure dumps

IBM/Lotus Thursday hit back at Microsoft's boast that it plans to steal 5 million Notes customers this year by detailing a new 300,000-seat licensing deal with an Asian company and strong interest in Notes from emerging markets.

Last week, Microsoft's COO Kevin Turner told financial analysts that his goal is to have the company's messaging and collaboration software displace 5 million Notes seats this year. Turner also said Microsoft has replaced 8 million seats of Notes in the past two years.

It was another shot in a messaging and collaboration war that has been going on between the two for nearly 20 years. In the late 1990s, the two jousted using e-mail seat-count numbers that were often inflated if not outright dubious.

"It is very difficult to tell what Microsoft is talking about when they talk about numbers of seats or costs because they shove so much into their environment, but I do know we have been engaging against them and winning," says Bob Picciano, general manager of Lotus Software.

IBM/Lotus seems to be doing a better job of integrating current messaging and collaboration tools with next-generation tools like social networking.

In June at the Enterprise 2.0 conference, the two squared off on stage around social software (Lotus Connections vs. SharePoint) with IBM/Lotus showing its Connections tools as "the clear winner across the board," according to Mike Gotta, an analyst with the Burton Group who moderated the session. Gotta in his blog later chastised Microsoft, saying it "did a poor job of showing and explaining why business and/or technical decision-makers should consider SharePoint as a credible solution to meet the social computing needs of an organization."

A month later Microsoft's Turner lit into IBM/Lotus, which is now on the offensive and detailing what it calls strong fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a year ago, features a modular client architecture that can be customized as the front end for component-based applications.

The company says an Asian firm, which executives said would be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.

IBM/Lotus says the deal is its largest ever in Asia.

IBM also listed a number of foreign companies that chose Notes over Microsoft, including Max New York Life, Reliance Industries, Vedanta, and Aviva in India; GD Development Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.

It did not provide seat numbers.

IBM/Lotus also reported that in the fiscal second quarter it recorded its largest client win in North America: 150,000 seats in a "big six" accounting firm.

Like the Asian deal, IBM would not name the company, but IBM executives said Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included Exchange and SharePoint.

The battle is heating up as Microsoft's SharePoint is garnering the lion's share of coverage despite a number of issues corporate users face when considering the platform.

IBM/Lotus has been feeling the heat from SharePoint.

In May, the company released IBM Lotus Quickr Content Integrator, which provides wizards and templates for moving content in mass to Quickr from SharePoint sites. Lotus is betting the tool will help keep users on its content management platform and away from Microsoft, which could use SharePoint as the hook to get users to switch to its entire portfolio of messaging and collaboration tools.

As part of its most recent announcement IBM/Lotus noted other companies that have recently picked Lotus Notes and other Lotus software over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army.

New Lotus Notes 8 customers were listed as CFE Compagnie d'Enterprises of France, Virginia Commonwealth University, Winsol International, the U.S. General Services Administration, the U.S. Internal Revenue Service, Standard Insurance, New York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.


Telecommuting: A Simple Plan for Managing Employees Who Work at Home | killexams.com real questions and Pass4sure dumps

If you could roll out of bed, commute just 40 feet, work in your robe and fuzzy slippers, and save thousands of dollars on travel expenses, would you do it? And, as a business owner or manager, would you offer the same benefit to your employees?

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According to a survey commissioned by the Computing Technology Industry Association (CompTIA), 67 percent of survey respondents said their organization has experienced greater worker productivity as a result of allowing employees to telecommute, either full- or part-time. The main reason for the increase in worker output: less commute time.

No doubt telecommuting offers numerous benefits to employees and employers alike, but with the distractions of home life beckoning, children to drop off at school, a kitchen to clean, and laundry to wash, can a telecommuter be as productive as employees in the office? More important, can technology keep your data secure, your teams connected, and your employees accountable? It can, as long as you plan well.

Plan First

Whether you decide to allow employees to work from home one day a week or all five, the key to implementing a successful telecommuting program lies in developing a well-thought-out plan, says Steve Simmons, vice president of software development at VIPdesk. VIPdesk's outsourced, home-based customer service representatives provide technical support to clients. But with an entirely work-at-home customer-care group, the company needed to implement a failproof telecommuting plan in order for the business to succeed.

Understanding the software and tools that employees use during their day-to-day activities, how often they use them, and any associated security risks involved in allowing company data offsite will inform your overall telecommuting plan. After a review, you might determine that accounting or human resources information should be required to stay in-office only, while sales data could be viewable outside the walls of your headquarters, for example. You should carefully assess such things prior to allowing employees to work offsite, to avoid technical glitches and data leaks.

"Don't do it by the seat of your pants," Simmons advises. "Don't let some sales guy sell you some product that will solve all your problems. One of the things we found is that, a lot of times, vendors will say device X is compatible with that VPN, but that's not always the case. You don't always get a straight story."

Know the Technology Involved

The first technology layer of a secure telecommuting plan is the VPN (virtual private network) that will provide encryption between the employee working at home on their own connection and your office's internal network. VIPdesk uses two-factor authentication for added network security. (One-factor authentication requires only a user name and password, and doesn't offer a high level of security.)

A network access control device, or NAC device, is another important piece to consider. A NAC will query each machine--before it's granted access to the network—to check whether certain software, such as an antivirus utility, is installed. When a user logs in, the NAC can even ensure that the user has a firewall set up and that patches are up-to-date. If the set criteria are not met, that user's computer will not be allowed on the network.

If your company stores credit card information or other data, consider installing a third-party application on company PCs that can disable external USB devices when a user is logged in to your office network via VPN. This arrangement protects your sensitive data and prevents a remote employee from downloading client data. If the software detects the presence of an external USB device, such as a thumb drive, it will terminate the connection. (VIPdesk uses Secure It Easy.)

Keep a Watchful Eye

While you don't necessarily need to watch an employee's every mouse click, it's a good idea to set ground rules and make sure that staffers aren't catching up on Oprah or heading out to a baseball game during work hours.

Brian Diamond, founder of Telecommuting360, a Web site and open forum dedicated to educating people about telecommuting, advises managers to be transparent about watching employees. He notes that most remote office and telecommuting packages have auditing built in. Citrix, for example, offers logging on its XenDesktop product so that a manager can receive a log of an employee's entire day, including chat sessions, e-mail messages sent, and IP-telephony calls.

State laws vary, however, and some require employers to inform employees that they may be monitored, so be sure to check your state's laws before proceeding. Draft a policy stating that the employer may monitor the employee, says Diamond, and have each employee sign it. Then, send out a monthly reminder. If employees know that they may be monitored, Diamond says, it can be good motivation not to slack off.

"If you don't watch what [remote employees] are doing, you see a drop-off in work productivity over time," he warns.

If you don't have a package with auditing, another simple solution is to require that remote employees use instant messaging software so you can see their online status and ping them at any time during the workday.

The open-source and free IM client Pidgin has a feature called "buddy pounce" that allows you to follow a user and be notified the moment they sign on. Some enterprise applications, such as IBM's Lotus SameTime service, offer secure IM, logging, and built-in VoIP.

Finally, watch out for programs such as Auto Reply Manager, which automatically create messages and send replies based on rules that the user has set. If you suspect an employee is using one of these tools, send a very specific message and see what kind of answer you receive.

Manage Meetings and Projects From Afar

Seeing facial expressions and hearing vocal intonation is a much better way to communicate than shooting e-mail back and forth, but if your team is remote, Web conferencing can be almost the same as being there.

Gmail and Skype offer free, secure options, and many instant messaging programs are now starting to incorporate conferencing. But while the grainy video of most Webcams leaves much to be desired, high-resolution video is the next best thing to an in-person meeting. A recent PC World Australia article delves into a few of the latest conferencing products, such as Access Grid's high-resolution video and shared whiteboard.

Though meetings may not always be necessary, dropping by Bob's desk to find out when you'll get his latest sales report might be something you're used to doing when working in an office. Luckily, project-management software such as Microsoft Project or the open-source Basecamp makes tracking tasks easy. Project-management software not only lets you see tasks, deadlines, statuses, and expected completion dates but also allows your group to share documents online.

Telecommuting might not be an appropriate arrangement for all offices or all employees, but putting a secure and well-designed telecommuting plan in place may yield a happier, more productive workforce. And there's nothing like holding a board meeting in your pink fuzzy slippers.

This story, "Telecommuting: A Simple Plan for Managing Employees Who Work at Home" was originally published by PCWorld.



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IBM 000-M64 Exam (Lotus Sametime Technical Sales Mastery) Detailed Information



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