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000-018 - IBM Tivoli Service Request Manager V7.1 Implementation - Dump Information

Vendor : IBM
Exam Code : 000-018
Exam Name : IBM Tivoli Service Request Manager V7.1 Implementation
Questions and Answers : 114 Q & A
Updated On : December 11, 2018
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000-018 Questions and Answers

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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test Name : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor Name : IBM
Q&A : 114 Real Questions

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IBM IBM Tivoli Service Request

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IBM identified as "a frontrunner" in carrier Desk administration equipment by impartial analysis firm | killexams.com Real Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli carrier Request supervisor cited as a pacesetter for both huge complicated businesses and Smaller organizations

ARMONK, big apple--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) today announced that its Tivoli carrier Request supervisor has been named as a leader in Forrester's March 2008 report entitled "The Forrester Wave™: carrier Desk administration tools, Q1 2008."

during this finished evaluation, Forrester analyst Chip Gliedman evaluated 13 giant and small provider desk vendors across 96 standards, with IBM being named a leader for each significant advanced groups and smaller organisations.

The outcomes of the Forrester record replicate the resources and dedication IBM has made to the carrier Desk market. Tivoli's provider Request manager device suite has been better and improved by means of acquired expertise and committed building elements, leading to an answer that can meet the varying requirements of both big and small corporations.

"We're extremely glad with Tivoli's most recent positioning in Forrester's Wave record on provider Desk administration tools," spoke of Al Zollar, usual supervisor, Tivoli software. "the ease of configuration, lower migrations prices, ability to upgrade with out impacting investments in personalization, as well because the up to date structure offers this answer suite the interesting capacity to fulfill a wide variety of requirements in line with the challenges our customers face. With the supplies now we have been capable of add to our building and implementations groups, we're assured Tivoli will proceed to be a leading answer for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of precise provider desk management tools. The contrast concentrated on Product Capabilities, ITSM road Map and Market Traction. The document summarized its assessment of IBM Tivoli's service Request supervisor as "... an extraordinary ITIL-based mostly provider management answer, ... [it] is on its method to becoming a formidable competitor at the excessive conclusion."

The criteria for the provider Desk administration equipment for colossal or complex corporations included: ability to address enormous call quantity; able to mannequin enormous and complex workflows; integration with average systems and asset administration equipment; in a position to support the setting up and assist needs of significant, international enterprises.

IBM Tivoli's answer became referred to in the record as being amongst those that offered "industrial-strength device suites with proven track facts in lots of world businesses of 10,000 plus personnel. All have complete suites of tools overlaying a full range of service administration requirements tied to mighty workflow engines and masking properly-tier CMDB architectures."

The criteria for service Desk administration tools for Smaller corporations with less complex wants had been distinct, however again IBM Tivoli's answer changed into named as a "chief" for this category.

For smaller groups, the carrier desk atmosphere became characterized by means of: lessen platform demands; stronger emphasis on incident and problem management; lessen necessities for training and expert materials; desk-exact existence cycle capabilities. IBM Tivoli's provider desk tool answer scored within the file's accurate of the pack by means of its "shear breadth of functionality and capabilities."

About IBM

For more counsel on IBM, please visit www.ibm.com. more information on IBM's Tivoli can be found at http://www.tivoli.com.


IBM Maximo service Request | killexams.com Real Questions and Pass4sure dumps

IBM Maximo carrier Request (carrier Request) app offers a platform for entering service requests into IBM Maximo Asset management. carrier Request is suitable with IBM Maximo anywhere 7.6.2.x.

users can talk or classification a description of the request, and enter a location and an asset for the request. they could also view the requests that they created that are at present unresolved so that it will follow up on those requests. Contact your IBM Maximo anyplace administrator earlier than using this utility.


000-018 IBM Tivoli Service Request Manager V7.1 Implementation

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test Name : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor Name : IBM
Q&A : 114 Real Questions

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IBM Tivoli Service Request Manager V7.1 Implementation

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Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com real questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to our cloud portal, it also brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would do with an ITIL style service catalog and what the future of such product would be within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some new things already shipped and some in the wing.

In this post, I want to discuss what are workplace services, how they have evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine.  I have seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff.  Other have engineering workstations that are  different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could be requested, it went in the catalog. Today some customers have 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There have been many changes in the emphasis and priority of service definitions customers prioritized or cared about. The why they decided to use a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to eliminate calls to help desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based work manager that was better for process management than the the fat client help desks of the time.  ITSM vendors took a long time to recognize the need for self-service because they kept talking to help desk managers rather than the consumer of the service itself. This is a pattern that we are also seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing standard processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain active after they left their jobs. This created a potential risk for the company.

So two new uses cases arose: application access and the automated provisioning of identities from our service catalog, and the use of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools like IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not seem like a lot but there were hundreds of apps, very complicated rules on what roles could do what. It’s a very complex problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is also a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did enjoy cost savings; I remember one case where the legacy tool was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the use of a service catalog to do Service Level Management.

2007 – 2009 saw three things happen. The great recession, the birth of cloud computing and the maturation of ITIL change processes. The great recession changed IT operations in many ways: more desire to use SaaS, moving non-mission critical workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything we can out of our datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must have requirement.  But also integration with virtualized infrastructures like Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, single sign-on, procurement and many other tools became part of the majority of service catalog projects.

The service catalog was at the center of a vast web of tools, unifying the user experience that a bunch of processes and tools stitch together.  Same pattern exists today with cloud services: lots of infrastructure and software abstracted up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The new requirements are to provide complete control of resources in a self-service manner.  Out goes the help desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of all activities instead of manual activities.  This in a way is a sequelae of the Great Recession: one way to do more with less is to provide it via automated self-service.

The outcome of these new requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what we have been busily doing for all our customers

  • We added a complete portlet system so now customers can extend the portal with new pages and new portlets. True to its flexible nature, the new Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now part of the standard license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User experience is very important so we have some new widgets, called Grid Controls, that enable much more dynamic forms. Whether you need the ability to on-board a number of new employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We also have made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps improve performance and security which results in a better user experience.
  • New for our workplace portal customers are “Directory tasks” which enable easy manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand new REST based API’s that enforce policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A funny thing about the future is that one can often see the what, but not the when. So take this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The rise of social collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 use cases with emphasis on goverance will make a comeback. And the use cases for outsourcing will also be relevant in this space. The new wrinkle will be the emphasis on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will be relevant, the very hard use cases that underpin Enterprise class applications will be be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather large number of systems to be activated in close coordination. So just like in 2001, desktop provisioning was the main service and integration with help desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the rise of the social web and cross-company collaboration will bring in new requirements for defining the control boundary for data.  Wikis, shared space, instant messaging, activity streams are all very cool new capabilities. But if that’s tracking a potential contract, who should see the amount of the contract? That will require a service catalog of access management which deals with new ways of communication and collaborating beyond the walls of the enterprise.

    Share:


    Technavio Announces Top Six Vendors in the Global Storage Virtualization Market Until 2019 | killexams.com real questions and Pass4sure dumps

    LONDON--(BUSINESS WIRE)--Technavio has announced the top six leading vendors for the global storage virtualization market in their latest research report. This report also lists four other prominent vendors who are expected to contribute to this market’s growth over the forecast period.

    To identify the top vendors, Technavio’s market research analysts have considered the top contributors to the overall revenue of this market. To calculate the market size, the report considers the revenue generated from the implementation of storage virtualization appliances and software in Americas, EMEA, and APAC.

    Request sample report: http://bit.ly/21bRWOO

    “In a traditional data center environment, migrating data from one drive to other involves operational downtime (temporary termination of user access to data). In case of large amounts of data, it can take even days to transfer the data to a new drive. Storage virtualization aids in smooth data migration without incurring any downtime. To tap the attractive market, resellers have started to offer storage virtualization as a service for enterprises procuring new systems. Technavio researchers predict this trend to help the market reach over USD 10 billion in revenue by 2019,” said Rakesh Kumar Panda, one of Technavio’s lead analysts for data center research.

    Six leading vendors in the global storage virtualization market:

    Citrix

    Citrix is a global organization known for virtualization solutions such as its XenApp, XenDesktop, and XenMobile products. Citrix entered the data center market through the acquisition of XenSource, an enterprise-grade virtual infrastructure solution. In a data center environment, virtualization of servers that run business applications and associated storage systems that store application data have gained higher traction over the years.

    In a Citrix XenServer environment, a database is created on top of the physical storage to connect virtual servers to the underlying storage infrastructure. Citrix is constantly innovating to ensure efficient functioning of XenSource open-architecture with the management tools used by data center operators. Many storage virtualization vendors (such as DataCore) are working with Citrix to enhance the performance of their virtualized storage environments. Through its acquisition of Sanbolic, Citrix entered the software-defined storage space in storage load balancing for optimized delivery of application-specific workloads.

    HP

    HP is a global organization that leads the market for storage infrastructure products and software. The company has collaborated with VMware to develop innovative tier storage and unique storage virtualization technologies that help enterprises optimize their return on investments. Together, HP and VMware provide comprehensive, certified, and proven virtual infrastructure solutions. HP’s solutions reduce costs, enable automation, ease data migration, simplify management, improve application performance, and help achieve operational balance in a data center environment. HP storage virtualization solutions at the array, network, and file systems levels aid in dynamic data movement. VMware Storage vMotion works with HP storage virtualization solutions to move virtual machine disks across heterogeneous disk arrays and enables maintenance of storage infrastructure with no downtime.

    Some storage virtualization solutions offered by the company include HP StorageWorks SVSP, which offers cost-effective storage virtualization solution for better storage management, increased utilization, and mobility of virtual environments; and HP StorageWorks with built-in virtualization that improves storage utilization and lowers cost of ownership. The company also offers SDS through its HP StoreOnce and HP StoreVirtual VSAs.

    IBM

    It is a global IT infrastructure vendor offering storage virtualization solutions for companies of all sizes. IBM offers the SAN Volume Controller with built-in IBM Spectrum Virtualize software to improve the flexibility of storage infrastructure and data economics. The product has a single point of control to deliver high availability and storage resource utilization. Some of its benefits include centralized management, uninterrupted data migration, instant recovery from disk backups, storage capacity that is up to five times higher, and interoperability. IBM also offers scalable virtualized, flash-optimized storage systems to consolidate workloads for ease of management into single systems to achieve improved performance, and high availability through reduced costs.

    IBM offers Tivoli Storage Manager, a storage management software for virtual storage environments to protect VMware and Hyper-V storage virtual machines. The product provides snapshots of virtual machines, simplifies virtual machine backups, and enables VMware vCloud Director. The company has also integrated SDS with its products.

    Microsoft

    Microsoft implements storage virtualization through Windows Server 2012 R2 (Hyper-V). Virtualization is enabled through the file and storage services in the Windows Server product. It also supports creation of storage tiers and automates the writing of frequently read storage blocks on solid-state storage devices. This product has a Storage QoS (quality of service) feature to prevent inappropriate use of I/O capabilities. Its other features include offloaded data transfer, ReFS (resilient file system), Live Storage Migration, Hyper-V Replica, Hyper-V Recovery Manager, and storage spaces thin provisioning and trim.

    Oracle

    Oracle, which is known for its database management systems, is also involved in the design and manufacture of infrastructure hardware and software for data center environments. The company offers a VM platform that enables sharing of storage repositories between server pools, where the storage is mapped to virtual machines through the user interface. The company also offers Oracle VM Storage Connect for simplified management of virtual environments. Oracle provides an abstraction layer through which the administration can easily perform resource provisioning in an efficient manner. The Oracle VM Storage Connect plug-in exists in Oracle VM Server closer to the actual storage. There are two types of Oracle VM Storage Connect plug-ins: file systems and storage arrays.

    VMware

    This leading global virtualization-based organization offers VMware vSphere, Virtual SAN, and vCenter Site Recovery Manager for data center storage environments. vSphere storage virtualization combines the features of vSphere with API abstraction layer for physical storage assets to be addressed, managed, and optimized in a virtualization deployment. VMware storage virtualization technology offers benefits such as improved resource utilization, increased application uptime, and leveraging existing storage infrastructure. vSphere VMFS (Virtual Machine File System) provides access to shared virtual machine storage for multiple vSphere servers concurrently. It also groups storage based on user-defined policies; performs storage migrations, eliminating I/O bottlenecks and frees up storage capacity; and increases virtual storage utilization through dynamic allocation and provisioning of physical storage capacity.

    VMware also offers VMware Virtual SAN, which is a hypervisor-converged storage for vSphere virtual infrastructure with benefits such as lower cost of ownership and higher scalability and performance, along with vCenter Site Recovery Manager, which is a disaster recovery solution for virtualized applications.

    Browse related reports:

    Purchase three reports from our library for the price of one by becoming a Technavio subscriber. Subscribing to Technavio’s reports allows you to download any three reports per month for the price of one. Contact enquiry@technavio.com with your requirements and a link to our subscription platform.

    About Technavio

    Technavio is a leading global technology research and advisory company. The company develops over 2000 pieces of research every year, covering more than 500 technologies across 80 countries. Technavio has about 300 analysts globally who specialize in customized consulting and business research assignments across the latest leading edge technologies.

    Technavio analysts employ primary as well as secondary research techniques to ascertain the size and vendor landscape in a range of markets. Analysts obtain information using a combination of bottom-up and top-down approaches, besides using in-house market modeling tools and proprietary databases. They corroborate this data with the data obtained from various market participants and stakeholders across the value chain, including vendors, service providers, distributors, re-sellers, and end-users.

    If you are interested in more information, please contact our media team at media@technavio.com.


    IBM brings XML networking and security into its SOA architecture | killexams.com real questions and Pass4sure dumps

    Seven months after acquiring DataPower Technologies Inc., IBM today has released its first iteration of the SOA/XML hardware appliance line, focusing on identity and security management.

    The new brand will be known as WebSphere DataPower SOA Appliances.

    "The IBM logo is on the front, so these are full-on IBM products," said Eugene Kuznetsov, DataPower founder and former chief technology officer, who is now director of product management for the IBM SOA Appliances.

    While the WebSphere name has been added, he said customers and others familiar with the DataPower appliances will recognize the products.

    "There's still the three main products," Kuznetsov said, "the XML accelerator, the XML security gateway and the integration appliance."

    The three have been re-christened the WebSphere DataPower XML Accelerator XA35, WebSphere DataPower XML Security Gateway XS40 and WebSphere DataPower Integration Appliance XI50.

    Kuznetsov said that in the past six months since the acquisition, he has worked with the IBM hardware and technology teams as well as the IBM Tivoli Software group to enhance the three appliances. Some of that work has been as straightforward as adding dual power supplies and swappable fans to meet Big Blue's standards for hardware reliability.

    The work with IBM's Tivoli management line, which had interoperability with the original DataPower products, is aimed at the larger strategy of providing security and management for SOA implementations.

    "Identity management and security management are a key part of the overall SOA security architecture that IBM sees out there," Kuznetsov explained. "That's where integration with Tivoli Access Manager is being enhanced further to do authentication and authorization of Web services requests."

    DataPower's original integration with Tivoli Federated Identity Manager, which supports WS-Trust and SAML, has been enhanced since the products came into the IBM fold, he said.

    "We see this as a key part of the SOA architecture," he said. "You need to be able to identify and authenticate who is making the request and then have a centralized way of managing the authorization."

    The WebSphere version of the DataPower products also integrate with Tivoli's new IT CAM for SOA product, which Kuzentsov said provides Web services management and service-level management and monitoring for the hardware appliances.

    Jason Bloomberg, senior analyst with ZapThink LLC., said the integration between Tivoli and the DataPower products may not be totally seamless.

    "IBM is saying that the XS40 Security Gateway can be integrated with Tivoli, but they're not saying that it integrates with Tivoli out of the box," the analyst cautioned. "I'm sure it requires some integration effort. But that being said, the DataPower boxes have long supported common management standards, so that integration shouldn't be very difficult."

    While the DataPower products are coming under the WebSphere umbrella and integrating with Tivoli, Kuzentsov sought to assure once and future customers that interoperability with IBM competitors will continue.

    "One of the things that I've been very pleased about personally, coming in from a neutral startup environment and coming into IBM, there's a great deal of good sense and maturity at IBM about supporting our customers," he said. "We understand that customers have a heterogeneous environment. When it comes to SOA one of the primary business drivers for it is reuse, which means that whatever components they've got in the infrastructure today from any [IBM] competitors, they expect IBM solutions to integrate with them seamlessly. We're going to continue to do that."

    As for where the DataPower appliances fit into the larger picture of SOA, Kuzentsov acknowledged that hardware accelerators are not the first thing that comes up when the architectural model is being discussed but he sees that changing. Noting that IBM would not have bought his company if it didn't think it could sell the products, he said customers are beginning to ask where appliances fit into SOA and now its up to him to help educate them to their value.

    "I think it's fairly easy for people to understand how acceleration can help SOA performance," he said. "Everybody grabs onto that and says that's what appliances are good for, we'll offload XML processing. But that's just an enabling technology. Once you can do it quickly, once you can do it at wire-speed, what are the other interesting things you can do? Simplification is where the business value is."

    Kuzentsov said much of the complexity of managing SOA can be handled by the basic black box solution the WebSphere DataPower products offer.

    "If you look at providing security capability, you have to do XML threat protection against all kinds of Internet attacks -- schema validation, WSDL validation, content based routing, certificate management, WS-Trust, WS-Security, access control, fine grain authorization," he said, noting this is part of what the boxes can provide.

    ZapThink's Bloomberg, who is not a fan of defining SOA in terms of software, let alone hardware products, still said the IBM DataPower combination does have a place in the architecture, especially where security is concerned.

    "As for what the appliances can add to an SOA implementation," Bloomberg said, "the core of any SOA implementation are the services that abstract underlying data and application functionality. For those services to be loosely coupled, it's important for them to be fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes offer both security and performance benefits that can help services meet these SLAs."



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